Dealer Reviews
Service Reviews
Cars for Sale
Dealer Log In
All Salespeople
Sales Department
Mercedes-Benz of Portland
Portland, OR
2,502 Reviews
Mercedes-Benz of Portland is focused on providing customers with an honest and more straightforward buying and service experience. We believe in giving customers precise information so they can make confident decisions. Mercedes-Benz of Portland in downtown Portland, Oregon, joined the Lithia Motors family of dealerships in February 2011 after being acquired from Don Rasmussen Company. Mercedes-Benz of Portland, near the surrounding areas of Portland, Hillsboro, Beaverton, Tigard, Gresham, Wilsonville, Salem, Silverton, and Vancouver, features a wide selection of new Mercedes-Benz and pre-owned Mercedes-Benz cars, trucks, and SUVs. Our inventory includes new models such as the Mercedes-Benz C-Class, E-Class, S-Class, CL-Class, CLS-Class, GLK-Class, M-Class, GL-Class, G-Class, R-Class, SLK-Class, SL-Class & SLS-Class. Mercedes-Benz of Portland also has Mercedes-Benz Certified Pre-Owned cars and SUVs, vehicles that meet Mercedes-Benz demanding standards for quality and pass a meticulous certification process.
Read More
This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 7:00 PM
Tuesday 9:00 AM - 7:00 PM
Wednesday 9:00 AM - 7:00 PM
Thursday 9:00 AM - 7:00 PM
Friday 9:00 AM - 7:00 PM
Saturday 9:00 AM - 7:00 PM
Sunday 10:00 AM - 6:00 PM
Service
Monday 7:00 AM - 6:00 PM
Tuesday 7:00 AM - 6:00 PM
Wednesday 7:00 AM - 6:00 PM
Thursday 7:00 AM - 6:00 PM
Friday 7:00 AM - 6:00 PM
Saturday 8:00 AM - 4:00 PM
Sunday Closed
Parts
Monday 7:00 AM - 6:00 PM
Tuesday 7:00 AM - 6:00 PM
Wednesday 7:00 AM - 6:00 PM
Thursday 7:00 AM - 6:00 PM
Friday 7:00 AM - 6:00 PM
Saturday 9:00 AM - 4:00 PM
Sunday Closed
Filter Reviews by Keyword
By Type
Showing 2,502 reviews
March 07, 2023
I had great service from the time I drove in. They answered my questions very nicely. My car was nice and clean when I picked it up. They answered my questions very nicely. My car was nice and clean when I picked it up. More
by DPRESTON2
Verified CustomerEmployees Worked With
March 07, 2023
Had a great experience with Mercedes Benz of Portland. The entire staff was wonderful and I would recommend the dealership to others! The entire staff was wonderful and I would recommend the dealership to others! More
by WILLIAM.O.HERZOG
Employees Worked With
Other Employees :
Kenny Levias, Dale Acelar, Nickolas Kalantari, Duncan Ostrander, Samuel Kim, Joseph Edgerly, Ryan Ellett, Andrew Fox
March 06, 2023
I much prefer the Portland Lithia location over the Beaverton one. I think the service people are far more friendly and knowledgeable, with a genuine interest to serve their customers. I never felt lik Beaverton one. I think the service people are far more friendly and knowledgeable, with a genuine interest to serve their customers. I never felt like I was pressured to perform any services, or otherwise am always explained the pros and cons. I have had very bad experience with the Berverton location, but so far the Portland location has been great. More
by STEPHANIE CHIN
Employees Worked With
Other Employees :
Dan my driver was also very friendly , Mark Tower
March 05, 2023
Outstanding team effort from sales, management, financing and the service team who had to reset a system upon delivery. The entire team worked together to close a deal with me based on my impulse purchase. and the service team who had to reset a system upon delivery. The entire team worked together to close a deal with me based on my impulse purchase. The deal could have easily gone awry and I would have walked away had the Mercedes Benz of Portland team not worked together to make it happen the way I wanted. More
by LOU18
Employees Worked With
Other Employees :
Kenny Levias, Dale Acelar, Duncan Ostrander, Mekonnen Wossene
March 05, 2023
The dealership is OK it's not the dealership. It's the individuals that work at the dealership like the details shop. The details shot don't do a too good of the job detailing the cars every time It's the individuals that work at the dealership like the details shop. The details shot don't do a too good of the job detailing the cars every time I've had my car detailed there about 4 times they don't. Clean the carpet good other than that advisers are very good. More
by DONSHERMANSA
Employees Worked With
Other Employees :
Brandon Godbey, Rosalynn Hallmark, Mark Tower, Mekonnen Wossene, Daniel Demeulle
March 04, 2023
Best customer service ever and perfect inspection. The car was pretty clean and they are always on time. The car was pretty clean and they are always on time. More
by JAVIDKARIMI
Employees Worked With
March 04, 2023
As I have reported before, pre-pandemic service was stellar. Post-pandemic it's been awful ... phone calls unreturned, keeping my vehicle for many days even with an appointment with no other means of stellar. Post-pandemic it's been awful ... phone calls unreturned, keeping my vehicle for many days even with an appointment with no other means of transportation meantime (except for the Courtesy Driver Art ... he's awesome!), argumentative service advisor, offering services for which I qualify but have yet to be the beneficiary of ... and the list goes on. I still have a service appointment for 3/20 (postponed from 2/27 due to inclement weather) ... let's hope things change for the better before then!! More
by MZM0
