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Mercedes-Benz of Portland

Portland, OR

Overview
Employees
Reviews
Vehicles
4.2
2,520 Reviews
Mercedes-Benz of Portland is focused on providing customers with an honest and more straightforward buying and service experience. We believe in giving customers precise information so they can make confident decisions. Mercedes-Benz of Portland in downtown Portland, Oregon, joined the Lithia Motors family of dealerships in February 2011 after being acquired from Don Rasmussen Company. Mercedes-Benz of Portland, near the surrounding areas of Portland, Hillsboro, Beaverton, Tigard, Gresham, Wilsonville, Salem, Silverton, and Vancouver, features a wide selection of new Mercedes-Benz and pre-owned Mercedes-Benz cars, trucks, and SUVs. Our inventory includes new models such as the Mercedes-Benz C-Class, E-Class, S-Class, CL-Class, CLS-Class, GLK-Class, M-Class, GL-Class, G-Class, R-Class, SLK-Class, SL-Class & SLS-Class. Mercedes-Benz of Portland also has Mercedes-Benz Certified Pre-Owned cars and SUVs, vehicles that meet Mercedes-Benz demanding standards for quality and pass a meticulous certification process.
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1605 SW Naito Pkwy

Portland, OR

97201

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Showing 2,520 reviews

January 29, 2025

The team at Portland Mercedes are professional and friendly. All my concerns were addressed and I was offered options to make the visit easy. More

by Eqe500
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Rebecca Bray
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Jan 31, 2025 -

Mercedes-Benz of Portland responded

We're delighted to hear that our team at Mercedes-Benz of Portland provided a professional and friendly experience. It's great to know your concerns were addressed, and we appreciate you sharing this feedback!

January 20, 2025

They are very professional. All of agents were great. I did not have to wait too long. Overall I was extremely satisfied. More

by UPDATE2
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Mylee Burns
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jose Araujo Suarez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Richard Fox
5.0
This rating includes all reviews, with more weight given to recent reviews.
John Frentsos
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Jan 21, 2025 -

Mercedes-Benz of Portland responded

We're delighted to hear that you had a satisfying experience with our team at Mercedes-Benz of Portland. Thank you for sharing your positive feedback, and we look forward to serving you again in the future!

January 19, 2025

Professional and helpful. Went back and forth a few times but got me in the car I wanted More

by BRIJESH_BHATIA
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Michael Franz
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Jan 22, 2025 -

Mercedes-Benz of Portland responded

We are thrilled to hear that you had a positive experience at our dealership and that you found our staff to be professional and helpful! We strive to provide excellent customer service and are glad that we were able to assist you in finding the perfect car. We appreciate your feedback and hope to see you again soon!

January 19, 2025

Loved working with Jonte. So very kind and personable. Made both my husband and I very welcome and important. Mylee was also very patient and explained things so we understoo More

by SFETTER
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Mylee Burns
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jonte Brown
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Jan 21, 2025 -

Mercedes-Benz of Portland responded

We're delighted to hear that Jonte and Mylee made your experience at Mercedes-Benz of Portland so welcoming and informative. Thank you for sharing such positive feedback, we look forward to seeing you again in the future!

January 19, 2025

Michael was so welcoming from the moment I stepped into the showroom. He was well informed about the vehicles and was patient with me and my need to learn. He took care of us! I’ll be recommending him to More

by ARCHANATHAPASHERPA
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Jesus Soria
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Bradley Seaman, Michael Franz
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Jan 21, 2025 -

Mercedes-Benz of Portland responded

We're delighted to hear that Michael provided such a welcoming and informative experience at Mercedes-Benz of Portland. Thank you for recommending us to your friends and family!

January 16, 2025

Awesome experience at Mercedes Ben of Portland. Kudos to Mitchell Raymer. Appreciate his help in the process. More

by SREERAM
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Mylee Burns
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Mitchell Raymer
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Jan 16, 2025 -

Mercedes-Benz of Portland responded

We're delighted to hear about your awesome experience at Mercedes-Benz of Portland! Mitchell and the team are thrilled to have been able to assist you. Thank you for choosing us!

January 13, 2025

This is our third car from this dealer and it will not be our last. Best service ever. More

by CAMERON
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Bella Amador
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Jan 16, 2025 -

Mercedes-Benz of Portland responded

Hi Cameron, we are thrilled to hear that you have been a loyal customer of our dealership for three vehicles and that you continue to have positive experiences with us! We strive to provide excellent customer service and are glad that we have been able to meet your expectations. We appreciate your feedback and hope to continue serving you for many years to come!

January 13, 2025

All parties I worked with in-service were attentive, professional, professional, and engaging and addressed my concerns in a very timely manner. More

by Eqe500
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Andy Acevedo
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Rebecca
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Jan 14, 2025 -

Mercedes-Benz of Portland responded

We're delighted to hear that our service team at Mercedes-Benz of Portland provided attentive and professional care. Thank you for sharing your experience, and we're here whenever you need us!

January 11, 2025

Rebecca’s customer service at Portland Dealership was amazing! She was personable and ensured to find solutions, which was a win/win for myself and service department. More

by ANDY.BANTZ
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Rebecca
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Jan 13, 2025 -

Mercedes-Benz of Portland responded

Andy, we're delighted to hear that Rebecca provided amazing service at Mercedes-Benz of Portland! It's great knowing she found solutions that worked for everyone. Thanks for sharing your experience with us!

January 10, 2025

They give me appointment. I took my car in three days. They didn’t did anything to my car. My car just stayed there for three days and they didn’t even did a diagnose on it. W More

by Gevorg Mkhitaryan
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Andy Acevedo
1.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Jan 13, 2025 -

Mercedes-Benz of Portland responded

I'm sorry to hear about your experience with the appointment and lack of service. This certainly isn't the level of efficiency we strive for, and I apologize for any inconvenience caused. Please reach out so we can address this issue directly and make it right. Thank you, Eric Trueblood - Service Manager - 503-228-8351

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