Mercedes-Benz of Princeton

Vehicle was in for a recall and that work was done in a professional manner. I have always had a good experience at this dealership. professional manner. I have always had a good experience at this dealership. More

Rob is very helpful and incredibly knowledgeable about the Mercedes Benz cars. He knowledge shows his passion and love for his job. Thank you again Rob! And thank you Princeton Mercedes Benz for having su the Mercedes Benz cars. He knowledge shows his passion and love for his job. Thank you again Rob! And thank you Princeton Mercedes Benz for having such friendly and helpful staff such as Rob! More

Ian was simply amazing he kept me in the loop throughout the process. Wonderful salesman. Robert was very informative he took his time to explain everything in detail. I would recommend this dealership to a the process. Wonderful salesman. Robert was very informative he took his time to explain everything in detail. I would recommend this dealership to all my friends and family. More

Customer service from the sales representative is terrible. All around terrible service. When I first arrived, all the paperwork was filled out already, without my input or consent! When I went to as terrible. All around terrible service. When I first arrived, all the paperwork was filled out already, without my input or consent! When I went to ask to add extra services like Gap Insurance and a specific service package, and even to add on the Mercedes LED logos on my car door, Alex the sales person told me that I couldn’t because Mercedes of Princeton does NOT offer these extra services for my purchase; when I’m all reality he didn’t want to redo the paperwork when he shouldn’t have filled it out without me anyway! He literally declined all the extra services on paperwork and just sold me the car, nothing more and nothing less and tried to talk me into getting GEICO gap insurance when GEICO DOSENT EVEN OFFER GAP INSURANCE! A TRUE SEND OFF! Their communication is terrible. Instead of genuinely listening to what you have to say they tell you what you’re going to do which is very offensive. Also, I bought my NEW car August 7th and they gave me temporary tags that expire on the 5th of September. I have been calling attempting to get status updates since 2 weeks before the end of August and have yet to get a specific response. Not even the sales manager seems concerned of this and told me that MVA gave an extension of tags due to the pandemic however this is untrue as this extension has been lifted MONTHS AGO and anyone caught driving with expired tags will be ticketed! So just relaying false information just to get me off of the phone. Again, to reiterate I have to call them for any updates, they will NOT call me after I repeatedly asked them to inform me of any and all updates without me asking, which they completely ignore. So many more problems I had with the staff and the whole Mercedes Benz of Princeton location but it’s just too much to type. Worst experience ever and I would not recommend anyone to come and purchase a vehicle from here. I want to give only a half star just because I like my car, and the person who explained the car to me was very thorough. Other than that Mercedes of Princeton deserves 0 stars as I feel absolutely robbed! More

It was a wonderful experience and Dale cook helped to answer all he questions I had about my new vehicle. Thank you so much Mercedes of Princeton!!! answer all he questions I had about my new vehicle. Thank you so much Mercedes of Princeton!!! More

Jeffery Hirthler, my service advisor was very friendly and professional as well as knowledgeable in his field. The service was performed on time and I was offered a loaner car ( but I used their ride). and professional as well as knowledgeable in his field. The service was performed on time and I was offered a loaner car ( but I used their ride). More

It was an easy process from the time I made an internet inquiry to my test drive and negotiating my lease quote to picking up my GLB inquiry to my test drive and negotiating my lease quote to picking up my GLB More

As always, a great experience! Arno got us exactly the car we wanted and delivered it to us in pristine condition!! Just the best sales and service car we wanted and delivered it to us in pristine condition!! Just the best sales and service More

Alex was always there to help with questions and make good recommendations. He made the car buying experience in this tough environment very smooth and pleasant. I will definitely recommend Alex and Merc good recommendations. He made the car buying experience in this tough environment very smooth and pleasant. I will definitely recommend Alex and Mercedes Benz princeton if you are shopping in the princeton area. More

Run like a well oiled machine. Job well done. Appreciated being dropped of @ home when loaner wasn't available. Would do moe business with service dept if prices weren't as high as they are, overall a good e being dropped of @ home when loaner wasn't available. Would do moe business with service dept if prices weren't as high as they are, overall a good experience. More