Mercedes-Benz of Princeton - Service Center

Great Attention to detail!!! Easily answers questions and was very helpful especially when answering questions and setting phone services up. Car is great and I have MB PRINCETON Easily answers questions and was very helpful especially when answering questions and setting phone services up. Car is great and I have MB PRINCETON to thank for that ! More

The service appointment was seamless. I was informed that the vehicle was ready and I was able to drop off the loaner and pick up the car in no time. the vehicle was ready and I was able to drop off the loaner and pick up the car in no time. More

Great experience overall! Jeff was great and patient. The loaner was clean. Service done right on time and pick up was a breeze. would definitely recommend! loaner was clean. Service done right on time and pick up was a breeze. would definitely recommend! More

Victor took great care of me when I had an issue with my battery. Service was completed quickly and efficiently despite not having a scheduled appointment. battery. Service was completed quickly and efficiently despite not having a scheduled appointment. More

The only bad thing I will say was that the wait time to actually speak to someone and be scheduled is ENTIRELY way too long. That brought it down a star because although the staff were polite and professio actually speak to someone and be scheduled is ENTIRELY way too long. That brought it down a star because although the staff were polite and professional it was not a fun time waiting almost 20 minutes on hold. Once I spoke to an available service rep I received what I needed, was scheduled and my car was repaired that day. No issues. It was clean and I felt their COVID-19 protocols were in line with CDC/ State regulations. More

Smooth Transaction Overall process made easy by Richard. Return of the car and explaining of what happens next way clear and concise. Felt confident returning the car an Overall process made easy by Richard. Return of the car and explaining of what happens next way clear and concise. Felt confident returning the car and was told I could reach out if I had any further questions. When I return to the Mercedes Benz brand one day, I will definitely consider this dealer now that I live in the Princeton area. Thanks - T.P. More

The entire process was excellent. I was kept informed regarding the status of my vehicle. Brian McCoy is a true professional. My expectations were exceeded. regarding the status of my vehicle. Brian McCoy is a true professional. My expectations were exceeded. More

Well organized, however social distancing rules need to be m Wondering what's so special about a $300 servicing while overall servicing costs are about $150. I'll need to rethink this.thank you much Wondering what's so special about a $300 servicing while overall servicing costs are about $150. I'll need to rethink this.thank you much More

Lina Tague provided outstanding service in a short time. She explained in detail all the issues in the vehicle, how much it cost and when it should be performed. She explained in detail all the issues in the vehicle, how much it cost and when it should be performed. More

Routine maintenance. All well including a few I raised. Surprised recall not yet available. Everything else done well including two items I brought to their attention. Auxiliary Battery issue and A/C issue Surprised recall not yet available. Everything else done well including two items I brought to their attention. Auxiliary Battery issue and A/C issue were fixed. More