Mercedes-Benz of Princeton - Service Center

Great experience as usual with service. All issues were resolved to my satisfaction. Great having a loaner as service took a little longer than anticipated. Car was cleaned and had a great fragrance inside resolved to my satisfaction. Great having a loaner as service took a little longer than anticipated. Car was cleaned and had a great fragrance inside. Andy was my service advisor who kept me informed along the way. Will return for all my service needs. More

I brought my 2017 SL in for a B service. The service was performed while I waited. I especially want to thank Victor Riviera for ensuring that my vehicle was serviced promptly and professionally. Kudos also performed while I waited. I especially want to thank Victor Riviera for ensuring that my vehicle was serviced promptly and professionally. Kudos also to the technician who performed the service. More

Victor Rivera in service and Paul Lai in sales department(s) continue to provide exceptional customer service. Honest gentlemen with great integrity and knowledge of the product(s). department(s) continue to provide exceptional customer service. Honest gentlemen with great integrity and knowledge of the product(s). More

Very good as well as very professional customer service.I have worked with Linda for many years re. service on my 2011 Mercedes.and she always provides outstanding service. I spoke with Jeffery re. some addi have worked with Linda for many years re. service on my 2011 Mercedes.and she always provides outstanding service. I spoke with Jeffery re. some additional work and he provided the info I needed to make a decision on the additional work that was required. More

Everything was taken care of promptly and properly. Courteous and friendly. Clean waiting area with complimentary snacks and drinks. Washed my car as well. Overall great experience! Courteous and friendly. Clean waiting area with complimentary snacks and drinks. Washed my car as well. Overall great experience! More

I gave written positive reviews of Princeton MB since it opened and have been a customer ever since. Need I say more. Princeton MB will always be my choice opened and have been a customer ever since. Need I say more. Princeton MB will always be my choice More

Great customer service and work done right and on time. I have doing business with Princeton Motors for years and I am very satisfied with the dealership. have doing business with Princeton Motors for years and I am very satisfied with the dealership. More

While I would like to write a positive review, I can not. I had my 2014 S550 serviced on 10/30. The car had stopped and they said that I needed 2 new batteries and a new starter. I proceeded with the service I had my 2014 S550 serviced on 10/30. The car had stopped and they said that I needed 2 new batteries and a new starter. I proceeded with the service. Exactly 1.5 months later my car stopped stopped again on the NJ turnpike in the late evening as I was headed out of town for the holidays. The car was towed to MB of Princeton. I was told that I the car needed a new engine b/c there were metal particles in it. My service person said that I could get a refurbished engine for at least $27K and that would not include labor. I asked what the other alternatives were and my she aid that they could "dispose" it. Moments later she said I could also trade it in and speak to someone in sales. I thought, "What value would a car have that was apparently 'disposable?" Some time later during my visit, I responded that I may ship it to my family and have them handle it. My service provider responded that it would really be a waste since nothing could be done with the car. I shipped the car. I got it fixed. The issue was that the relay burned out. If a starter goes out, you check the relay as it may need to be replaced as well. Apparently-- based on my bill/labor from October, this was not done. As a result, my life was put at risk on the NJ turnpike. The car is in PERFECT condition. After my first visit at MB Princeton they even said that the car was in great condition to be a 2014. I think they saw my out of state tags and tried to take advantage of me. But I actually lived in Jersey. Further, my immediate family has been loyal MB customers for 40+ years. We know how to take care of our MBs-- apparently much better than the MB of Princeton. This is truly disappointing. I've already shared this with my local MB dealership and plan to file an official complaint. More

My second time visiting the dealership.The first service My second time visiting the dealership. The first service advisor was not personable . Brian McCoy, however, is great asset to Princeton Mercedes ben My second time visiting the dealership. The first service advisor was not personable . Brian McCoy, however, is great asset to Princeton Mercedes benz establishment.... Thank you Brian . More

The service was seamless. Receptionist were very courteous and competent. My service advisor was communicative and responsive. When I picked up my vehicle it was shiny and clean and my service was c courteous and competent. My service advisor was communicative and responsive. When I picked up my vehicle it was shiny and clean and my service was completed in a timely manner. I’m very pleased. More