Mercedes-Benz of Raleigh

1st Class Experience- highly recommended I recently purchased a new Mercedes from the Mercedes-Benz of Raleigh dealership and it was a first class experience from start to finish. This is my I recently purchased a new Mercedes from the Mercedes-Benz of Raleigh dealership and it was a first class experience from start to finish. This is my third Mercedes but the first transaction with this group. There is another Mercedes dealership within a 5 minute drive from my house but I instead worked with the Raleigh dealership which is 35 minutes away. My initial contact was with Bonnie Gramling, the general manager, and after discussing what I was looking for in a new car, she introduced me to Farhan Ghanty to start the process. Farhan is extremely knowledgeable with all of the models available and he showed incredible patience over multiple meetings to test drive models and work through the numbers. He has an in-depth understanding of all the features available on the E, CLS and AMG models which was helpful in making our final decision. We have always been impressed with Mercedes but after working with Farhan we now have a new appreciation of all the incredible features that they build into their new models- unsurpassed luxury and performance. The day of the delivery, Farhan spent over 2 hours with us sitting in the car and driving around the parking lot to review the functions of the car. Bonnie and Farhan helped us to preorder a new AMG model a full 6 months before they were released and they worked with us throughout the process to customize the car. Our model was in high demand and limited release but they worked on our behalf for several months to secure the order. The car finally arrived in March and then we sat with John Proctor to customize the final financing program and add the recommended protections. John was very helpful in reviewing the full details of each additional option and recommended the programs that provided the best value for us. It felt like he was taking care of a family member and we appreciate his help in finalizing this transaction. I look forward to working with Mercedes-Benz of Raleigh again later this year and every time I need another vehicle. I highly recommend to anyone considering a new vehicle to reach out to Bonnie and her group. I can't thank them enough for helping us with this purchase and for the hassle free experience. Great job and we are now a customer for life. More

Reviews work. In 2017, I bought a GLC 300 from a very nice gentleman called Bert in Cary. In June 2018, I brought my car for the 20,000 miles check and they rotated In 2017, I bought a GLC 300 from a very nice gentleman called Bert in Cary. In June 2018, I brought my car for the 20,000 miles check and they rotated my tires and forgot to put back in the car the key that allowed the tires to be removed in case of a flat tire. I was in Asheville visiting our daughter when I got a flat tire. The car was not driveable and needed to be towed to the local dealership as there was no key to unlock the special bolt. Mercedes of Asheville did not have a tire to replace the damaged tire and I rented a car to go back to Raleigh. Bert, my super nice salesman organized the car to be picked up from Asheville a week later. In between July 2018 and february 2019, I got two more flat tires as those tires you could supposedly drive when flat, are more sensitive to flat. So, I spent $1,000 in new tires. In February 2019, I brought the car for the 30,000 miles service and I received a phone call from Stephen Lorey at Leith Mercedes in Raleigh telling me that I needed 4 new tires as they had only 2 mm... what? I had three new tires on this car.... When I picked up the car, no mention was made about the tires even though I had one tire that could have needed to be replaced... Three weeks ago, I was driving on 540 when I heard something like a gunshot and all of a sudden my roof was gone and it was raining in the car... I took the Leesville exit and went to a shopping center from where the car was towed to Mercedes. It seems to be a very well kept secret that the panoramic roof can explode. There is a class action legal suit in California against MB about exploding roof. It took 10 days for Mercedes Leith to have the car inspected by one of their mechanics and to call me to say that something probably fell on the car and the repair was not under warranty. I was driving on 540, no bridge, nothing above me besides the rain, I saw nothing falling from the sky... no meteor... and the sound I heard is what I have been reading from everyone online who had this happening to them. I called my insurance and their verdict is that the appraiser does not believe that something struck the roof as there is no indication of anything striking the vehicle. They will subrogate against MB but in the meantime I have a $1,000 deductible which will be returned if the subrogation is successful... The day after writing this review, three weeks after the incident, I received a text from Stephen, the service consultant telling me that they were cleaning the car and that the roof would be installed in the next day. A few hours later, I got another text from Stephen telling me that he had called MB corporate and it seems that they were changing their view and the roof would be covered under my warranty... A month after the roof incident, I picked up my car clean and with a new roof covered by warranty, which made me update my review from two to three stars... Stephen Lorey said to ask my husband to change his review... not a smart move... there is no husband having anything to do with this review.... More

A very pleasant car buying experience. From our welcome at the dealership to our signatures with the Business Manager, all was very professional and very personal. Farhan Gahnty knows his p From our welcome at the dealership to our signatures with the Business Manager, all was very professional and very personal. Farhan Gahnty knows his product and communicates the information to the buyer in a professional manner. More

An absolutely fabulous experience! I received excellent service from the second I walked onto the lot until I drove off in my Nissan. I must say that I'm not a person who is easily imp I received excellent service from the second I walked onto the lot until I drove off in my Nissan. I must say that I'm not a person who is easily impressed until I spent time at Mercedes Benz of Raleigh. I had been shopping for a vehicle over a month and none of the other car lots or dealerships impressed me or seemed eager to earn my business. I was overwhelmed by the professionalism, friendliness and excellent customer service received during my visit to Mercedes Benz of Raleigh. I would give 10 stars if I could. Bruce stayed right by my side until I had everything I desired and made sure that I was completely happy with my purchase. Everything was yes! I felt like a celebrity even though I wasn't buying a Mercedes. Every customer is important! John was very professional and helpful by explaining all the details of my paperwork. Ed's assistance with my paperwork was outstanding as well. Without hesitation, I will tell all of my family and friends to shop for their next vehicle at Mercedes Benz of Raleigh. In me, they have a customer for life! More

Best experience ever! My husband and I recently purchased a vehicle from this dealership. Our sales associate was George Brown. I can’t say enough good things about him o My husband and I recently purchased a vehicle from this dealership. Our sales associate was George Brown. I can’t say enough good things about him or our overall experience. The dealership is amazing; however, in my opinion the sales associate either makes the experience favorable or not. George is friendly, laid back, very knowledgeable, attentive, fantastic personality and nice guy. He made our buying experience the best we have ever had. If you are in the market to buy a Mercedes, I highly recommend this dealership and George Brown. You will not be disappointed! More

This is my first time owning a Mercedes Benz. My salesmen Silvio Guzman was awesome. Mr. Guzman made my first experience a great one!! I look forward to doing business in the future. My dream has My salesmen Silvio Guzman was awesome. Mr. Guzman made my first experience a great one!! I look forward to doing business in the future. My dream has been fulfilled. More

Tom gave me the best options possible. As I'm owning my first car, Tom made sure I'm prepared for everything that's coming up. He guided me with best options and walked me through everythin As I'm owning my first car, Tom made sure I'm prepared for everything that's coming up. He guided me with best options and walked me through everything that Mercedes-Benz has to offer. Thank you Tom for being so patient and for answering all my questions. It was a pleasure to meet you. More

Amazing Experience ! It was an absolute pleasure working with Silvo Guzman. From the start, he took excellent care of my Husband and I - giving us all the different option It was an absolute pleasure working with Silvo Guzman. From the start, he took excellent care of my Husband and I - giving us all the different options we have according to our budget. He worked with us to find what car could fit with our needs and financial possibilities. I felt extremely comfortable calling Silvo with any additional questions I had and he was very efficient in responding to me and taking care of all the logistics. I strongly recommend working with Silvio- he’s great!! More

Great experience Silvio was very attentive to my needs. Kept me up to date as we special ordered car from Port. We couldn't predict when it would it would arrive but m Silvio was very attentive to my needs. Kept me up to date as we special ordered car from Port. We couldn't predict when it would it would arrive but made sure I was in the loop. I also had a time crunch while picking up. This was also handled very well by Silvio and team. More

Great buying experience I viewed the 2015 ML 350 on line and contacted the dealers salesman to discuss the suv as advertised. Silvio Guzman our salesman was responsive to all I viewed the 2015 ML 350 on line and contacted the dealers salesman to discuss the suv as advertised. Silvio Guzman our salesman was responsive to all questions before I made the 2 hour drive. Upon arrival he greeted us and had the suv ready for a test drive. The suv was everything he said was and it was a great buying experience. I can highly recommend Mr. Guzman and MB of Raleigh for your car purchase. More