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Mercedes-Benz of Rocklin
Rocklin, CA
3,452 Reviews
Mercedes-Benz of Rocklin is a “Golden Rule” company. We dedicate ourselves to world class customer service in an environment of trust, dignity and fun! It is our mission to provide every driver who comes in not only as a customer, but as if you were a guest of a five-star hotel. At Mercedes-Benz of Rocklin we’re here to help you.
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 PM - 8:00 PM
Tuesday 9:00 AM - 8:00 PM
Wednesday 9:00 AM - 8:00 PM
Thursday 9:00 AM - 8:00 PM
Friday 9:00 AM - 8:00 PM
Saturday 9:00 AM - 8:00 PM
Sunday 10:00 AM - 7:00 PM
Service
Monday 7:00 AM - 6:00 PM
Tuesday 7:00 AM - 6:00 PM
Wednesday 7:00 AM - 6:00 PM
Thursday 7:00 AM - 6:00 PM
Friday 7:00 AM - 6:00 PM
Saturday 7:00 AM - 4:00 PM
Sunday Closed
Parts
Monday 7:00 AM - 6:00 PM
Tuesday 7:00 AM - 6:00 PM
Wednesday 7:00 AM - 6:00 PM
Thursday 7:00 AM - 6:00 PM
Friday 7:00 AM - 6:00 PM
Saturday 7:00 AM - 4:00 PM
Sunday Closed
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Showing 3,452 reviews
April 12, 2026
2 Unfortunately, I was quite disappointed with several aspects of the visit. To begin with, the Lyft ride provided was very unpleasant; the car had a strong odor and was much too small to sit in comfortab aspects of the visit. To begin with, the Lyft ride provided was very unpleasant; the car had a strong odor and was much too small to sit in comfortably. Additionally, I found the communication regarding a rental vehicle to be poor. I was not offered a rental until after I had already arrived, at which point I was told I should have reserved one in advance. Furthermore, my vehicle was not washed as expected. I also had to proactively follow up with my service advisor to get clarity on the status of my car after receiving a text message that was quite confusing. I hope you will take this feedback into consideration to improve the experience for future customers. I look forward to hearing from you regarding these concerns. Best regards, Mike Mora More
by MIKEMORA14
Verified CustomerEmployees Worked With
Teddy
April 11, 2026
I had a flat tire. The insurance company called to let the service center know the car would be dropped off. Upon arrive, the client service advisor has no idea I would The insurance company called to let the service center know the car would be dropped off. Upon arrive, the client service advisor has no idea I would be coming. I explained I had a run and tire package. He told me I had to handle that in my own. At no point did he take the time to understand what I was saying. He then wore down my mileage wrong which I asked him to correct and he again got it wrong. Upon picking up the car, the service advisor was not listening and did not take the necessary care to calm me and kept asking me the same questions over and over. I had to come in 3 times to get action. I asked the receptionist to have the manager calm me, which never happened. I would most likely not use this facility again. Nor would I recommend this advisor or facility. It was the worst Mercedes experience I have ever had. More
by JG1
Employees Worked With
This was a service dept. issue.
April 06, 2026
I am not satisfied at all with my recent service. First off, a few years back when my vehicle was under warranty, I brought my vehicle in for a clunking issue in the rear. The service technician at t First off, a few years back when my vehicle was under warranty, I brought my vehicle in for a clunking issue in the rear. The service technician at the time could not diagnose the issue and told me nothing was wrong, but the noise was still present and now it is worse. Now present day, my warranty is now expired. I went to Mercedes Benz in rocklin last Wednesday and spoke with David the service manager and Sean service advisor , and David promised me that he will look into my issue and fix it for $199 plus 25% off parts. So, I agreed to those terms. But rather than fixing my initial clunking issue. They decided to look for other issues with my vehicle. I asked you about my original issue and you give me the same answer as before . More
by ED_MARQUEZ2002
Employees Worked With
David the service manager
Sean Service advisor
Jason service advisor
April 04, 2026
horrible experience, beware! paid $280 for a diagnosis and given quote of repair at over 10,000 dollars. Took sprinter van to another shop next day and had van fixed with a $10 paid $280 for a diagnosis and given quote of repair at over 10,000 dollars. Took sprinter van to another shop next day and had van fixed with a $100 part (sensor) and labor , which wasn’t even on the quote from rocklin. Was told my situation looked bad and battery acid was the culprit. Turned out that the battery acid didn’t do the damage as alleged by the mechanic. Seriously disappointed and will never return to that dealership again. IMO this was unethical and possibly worse. Sad and disgusting. The should return my $280 diagnosis fee at the least More
by fred
Employees Worked With
service dept
April 04, 2026
Professional quality service with a smile. Appreciated everyone from the person who took my appointment, the tech who provided a video clip of the service, to my service advisor. 10 out of 10 Appreciated everyone from the person who took my appointment, the tech who provided a video clip of the service, to my service advisor. 10 out of 10 Nailed it! More
by GREGBMAILBOX
Employees Worked With
Na
