Mercedes-Benz of Rocklin

Excellent Service Advisor. He took care of the vehicle, explained everything. It was nice working with himm He took care of the vehicle, explained everything. It was nice working with himm More

Wayne is always stellar to work with. I am not a car person, but he makes me feel comfortable in understanding how to keep my car running for the long run. I am not a car person, but he makes me feel comfortable in understanding how to keep my car running for the long run. More

Luis my sales rep and the Sales and General Managers were all very relaxed and not pushy. I felt the Finance Manager while a nice and knowledgeable guy was a bit too busy on the packages you can buy for y all very relaxed and not pushy. I felt the Finance Manager while a nice and knowledgeable guy was a bit too busy on the packages you can buy for your vehicle. Also he was supposed to get me the paperwork on the Monday following the Friday that I bought the car but I did not received until Thursday after I had asked Luis to check on for me and he did a great job of follow up on his end More

Performed a brief inspection and the requested recall Friendly, they did what needed to be done Friendly, they did what needed to be done More

My advisor Wayne is very knowledgeable and diligent, ensuring that I will receive the best service for my vehicle. ensuring that I will receive the best service for my vehicle. More

Easy to set up appointment and they got me in and out in a short time a short time More

Teddy, my Servicewriter is very easy to work with and communicates well. The last two times I have picked up my car. The cashier has had a difficult time finding my paperwork and both times they have bee communicates well. The last two times I have picked up my car. The cashier has had a difficult time finding my paperwork and both times they have been found in the drawer. They were two separate cashiers so not sure what the issue has been, but it has delayed me picking up my car, which is a little frustrating. More

Jawad was personable, efficient, and kind throughout the process. I appreciated his professionalism and how smoothly he handled everything. My experience with Zac, however, was just okay. At one point, h process. I appreciated his professionalism and how smoothly he handled everything. My experience with Zac, however, was just okay. At one point, he told me that if they ran my credit, the inquiry would “go away” after I purchased a car. I found that statement pretty hilarious—and concerning—because that is not how credit inquiries work. I would expect someone handling financing at a dealership to provide customers with accurate information about the credit process. Overall, Jawad and some others made the experience much more positive. More

I purchased a brand new 2025 C Class C300 4matic on 08/15/2026. 1). The wheel sensor on the driver side is not operational. Seems like vehicle was not properly inspected before it was handed over to 08/15/2026. 1). The wheel sensor on the driver side is not operational. Seems like vehicle was not properly inspected before it was handed over to me. It was 9:30PM when the vehicle was handed to me and none of the service staff was available at that time. I drove all the way from San Jose for this vehicle. 2). Out of 25 digital extras only 12 are active as of now and 13 extras are still pending to be activated. If you are reading this, please help to resolve these issues. I am depending a better customer service from Mercedes Benz. More

Service was great. I was able to get a loaner so that helped since my car was there for over a week. I was able to get a loaner so that helped since my car was there for over a week. More