Mercedes-Benz of Rocklin

Years ago I had a problem with my Mercedes ML350 and Chico, CA Mercedes couldn’t fix it. I took it to Rocklin and they diagnosed and fixed it no time. I dealt with them for years ,excellent service had Chico, CA Mercedes couldn’t fix it. I took it to Rocklin and they diagnosed and fixed it no time. I dealt with them for years ,excellent service had Wayne as my service advisor he was always great to deal with. Then we got a Mercedes Sprinter van brand new and it had issues so we took it to Rocklin for repairs.Greg was our service advisor and he was very knowledgeable and kept us informed every step of the way. I highly recommend Rocklin Mercedes. More

Wayne the service consultant was very knowledgeable and helpful. I will ask for him again the next time I bring my wife’s car in. helpful. I will ask for him again the next time I bring my wife’s car in. More

LEGALLY BINDING DUE BILL IGNORED, DISORGANIZED MANAGEMENT, SUBSTANDARD WORK I drove approximately six hours to Mercedes-Benz of Rocklin to purchase a 2026 Mercedes-Benz GLA 250 with 8,007 miles MANAGEMENT, SUBSTANDARD WORK I drove approximately six hours to Mercedes-Benz of Rocklin to purchase a 2026 Mercedes-Benz GLA 250 with 8,007 miles.. Upon arrival, I found undisclosed paint damage on the rear hatch and a dent on the passenger door. Both items were placed on a legally binding due bill as a condition of sale. The experience trying to get these items fixed has been an absolute nightmare of poor communication, ghosting, and terrible workmanship. THE POOR COMMUNICATION AND GHOSTING: Coordinating this repair from 6 hours away was made intentionally difficult by staff. I reached out to my salesperson, Julio, to coordinate an appointment around a flight out of Sacramento to avoid multiple long round trips. He went completely radio silent for over two weeks. I escalated the issue directly to a manager, David Trifeletti, who completely ignored my email. When Julio finally replied three weeks later, he admitted that David had received and read my email but simply chose not to respond to me. THE FORGOTTEN APPOINTMENT AFTER A 6-HOUR DRIVE: Julio explicitly confirmed by text multiple times that my appointment was set for August 11 at 10:00 a.m. Yet, after making the 6-hour drive to Rocklin, I arrived only to find the service department had absolutely no record of my appointment in their system despite text confirmations. Luckily Wayne & Kenny fixed the blunder and got me in, (and the only reason this isn't a zero-star review.) Later, when the car was returned to me completely dirty, Kenny stepped up again without hesitation to have it washed. These two know what luxury service means. THE "ACCEPTABLE" PAINT FAILURE & DISRESPECTFUL SERVICE: After the scheduling mess, the rest of management failed completely. David called and spoke quickly, "Your car is ready" without even identifying himself or where he was calling from. When I inspected the trunk, the repair was shocking. The tech heavily caked, globbed, and layered a thick, jagged ridge of paint directly under the central Mercedes emblem (see photo). It is uneven, grainy, and rough. Managers David "spoke on behalf of Darrell" and flatly told me that this amateur smear is "acceptable dealership level work" and refused to fix it flat. WARNING TO BUYERS: This dealership will sign a Due Bill to close a deal, but sales and management will ghost you, botch your scheduling, and force you to accept garbage repair work once they have your money. Beware of their post-sale promises. More

I like your service really good service thank you. Appreciate it. They explain everything on What they work? Appreciate it. They explain everything on What they work? More

Always have my issues resolved above my expectations My appointment was convenient and pickup was exactly on time as well appointment was convenient and pickup was exactly on time as well More

Good service and responsive when issue persisted following my initial service. The team quickly got me in during a time that worked for me. following my initial service. The team quickly got me in during a time that worked for me. More

Good costumer service and Julio our sales rep was very friendly and solve our needs. friendly and solve our needs. More

Greg is a top notch service advisor and he has the reputation as the sprinter van guru.. Greg is always courteous and professional when I have my unit serviced. Mercedes is definitely not the cheapest reputation as the sprinter van guru.. Greg is always courteous and professional when I have my unit serviced. Mercedes is definitely not the cheapest but I have the upmost confidence that my unit will receive the best service possible. Thanks again to Greg for making sure my unit received the latest and most update service to keep my wife and I on the vacation road ... More

They were very pleasant and helpful, good listeners and they were willing to help me out to get a great deal!!! they were willing to help me out to get a great deal!!! More

The Rocklin dealership was wonderful! Everyone is so nice and helpful. Thank you for everything! Everyone is so nice and helpful. Thank you for everything! More