Mercedes-Benz of Rockville Centre

Things were done well. Explained well. Sales person was very helpful and did everything necessary to have it be as smooth as possible. Person showing us the vehicle was as Explained well. Sales person was very helpful and did everything necessary to have it be as smooth as possible. Person showing us the vehicle was as good. More

Bill Mehrkens my salesperson is fantastic. Always first class experience dealing with Bill. Service manager Vinny Ruggieri is terrific too. Always first class experience dealing with Bill. Service manager Vinny Ruggieri is terrific too. More

Mercedes motto is "the best or nothing" unfortunately the service center did not live up to that motto. I dropped off my car on a Wednesday for a diagnostic test. My advisor stated he will keep me posted on service center did not live up to that motto. I dropped off my car on a Wednesday for a diagnostic test. My advisor stated he will keep me posted on the diagnosis and it takes an hour. It was 5pm ...the end of my work shift ... and I had to contact my advisor in regards to the diagnostic test results. He informed me that a part has been ordered and it would arrive by Friday or the latest by Tuesday. Monday I called my advisor. I received no response; Tuesday I called him, he then text back to say he wasn't in the office on Monday. He then mentioned that he checked with his tech and the part that I need for my car was on back order from Germany with no ETA. I requested a shuttle so that I can pick up my car. My advisor did the bare minimum....he didn't show empathy, compassion... nor did he provide any advisement. My part being on back order was the least of his concerns. My advisor could have provided options or alternatives for me, instead he left me hopeless. I would have appreciated if my advisor checked with the parts department to see if someone else in another Benz location had the part that I needed. If my advisor said "Asheka I'm sorry that this part is on back order, I'm going to check with the parts department to see if we can search for this part." I would have been less likely to send a negative review but unfortunately I'm left with no choice as my advisor was not adequate. It's summer in NYC and my 3 year old car needs an AC compressor. My advisor could have offered a loaner since he couldn't provide an ETA on my part's arrival. When I arrived to pick up my car thankfully one of the front desk representatives showed empathy and advised me to speak with the parts department to see if anyone coulld help. Thank God for Gerry in the parts department! Within 5-7 mins he found the part I needed located at another warehouse. The parts department is a few feet away from my advisor 's desk. It amazes me that he couldn't take those extra steps to help me. I informed my advisor that a little bit can go along way when it comes to helping customers. He went back and forth with me through text without taking any accountability for his lack of understanding. I even had to ask my advisor for an apology. When I asked why wasn't a loaner provided, he then said typically a loaner takes 3-4 weeks. Did he check to see if maybe one was available? Or if the wait could've shortened? Waiting 3-4 weeks is better than "unfortunately we have no ETA". I received a text informing me that my part has arrived. I called to make an appt the woman who answered informed me that she has no availability this week or next. Not only did I have to find a way to acquire the part, thank you again Gerry, but I was then being told that although the part finally arrived, I had to wait weeks to get it put in. I had to passionately speak to the representative. Luckily, she spoke to her manager and i was accommodated. I dropped off my car that morning. I asked for a new advisor. I was told by the NEW advisor that there were still no guarantees that the car would be fixed. Thankfully Friday my car was fixed and ready for pick up. I'm disappointed and dissatisfied with the service I received. More

Hank Woloz is a pleasure to work. My husband and I have been using Hank for many years. Each time we lease new cars, he is knowledgeable, professional, and most helpful as he guides My husband and I have been using Hank for many years. Each time we lease new cars, he is knowledgeable, professional, and most helpful as he guides us in making the best choices. We highly recommend him to anyone who wishes to purchase a new car. HL More

Elenita was great! She made the process very fast and smooth, and kept me informed on every step. I couldn't ask for a better experience, and will be sure to return to She made the process very fast and smooth, and kept me informed on every step. I couldn't ask for a better experience, and will be sure to return to Elenita whenever I'm ready for another MB More

I have had the pleasure of purchasing and leasing vehicles with MB of RVC in the past having excellent customer experience. In 2020, I leased a GLB250 working with Sales Rep. Bill Mehrkens. Most rece vehicles with MB of RVC in the past having excellent customer experience. In 2020, I leased a GLB250 working with Sales Rep. Bill Mehrkens. Most recently I returned my leased GLB 250 and once again through Bill Mehrkens, I now purchased a 2023 GLC 300. Bill walked me through every option comparison on the GLB, GLC and GLE, considering options as well as price. With no sales pressure or gimmicks, I was sold on the GLC based on my desire, options, preference and of course value for the price. Needless to say, have a Sales Rep like Bill, made MB, in particular, the GLC, my choice. I was on the fence with BMW, but once again, MB prevailed. More

Elly made the process painless, no nonsense, transparent. Elly made sure we understood everything and was responsive and timely answered all our questions and requests. She did not waste our time. We will de Elly made sure we understood everything and was responsive and timely answered all our questions and requests. She did not waste our time. We will definitely be recommending our friends to her. More

We’ll versed in her industry, not pushy at all, really focused on customer satisfaction, got me best deal not all about squeezing you. Would recommend. Was a great experience. focused on customer satisfaction, got me best deal not all about squeezing you. Would recommend. Was a great experience. More

This experience was so easy and effortless mostly because of Elenita. Best experience ever for car purchasing. of Elenita. Best experience ever for car purchasing. More

⭐️⭐️⭐️⭐️⭐️⭐️⭐️⭐️⭐️⭐️I don’t know where to start because the entire process from start to finish was such a breeze! Elenita was very helpful, informative and responsive throughout. When I am in the market a the entire process from start to finish was such a breeze! Elenita was very helpful, informative and responsive throughout. When I am in the market again I would definitely want to deal with someone like Elenita and a dealership like MBRC! More