Mercedes-Benz of Salem - Service Center

Just moved to Salem (from Scottsdale, AZ) and had our car shipped. When I got it off the trailer I noticed a pretty strong vibration right away when sitting at idle. Called and was given an appointment righ shipped. When I got it off the trailer I noticed a pretty strong vibration right away when sitting at idle. Called and was given an appointment right away. When I arrived for my appointment I was immediately greeted and introduced to my service manager. Answered a few questions and signed for the diagnosis. Same day they called and provided their diagnosis, ordered the new part (transmission mount) and said they’d call to arrange when to bring it back for the repair. I was very pleased with my experience at Salem Mercedes Benz. Got really good feeling here. Felt that I got lucky we had this dealership close by. if you’re reading this I’m sure you know how important it is to know you MBZ is in the hands of someone you trust. More

Evan took great care of us, when our windshield was being replaced. We have taken our Unity FX to Mercedes of Salem for several years now and would recommend them highly to anyone needing care. We are fortun replaced. We have taken our Unity FX to Mercedes of Salem for several years now and would recommend them highly to anyone needing care. We are fortunate to have worked with Evan and look forward to continuing to do so as required. More

Great customer service given by service department employee Don I look forward to my next visit employee Don I look forward to my next visit More

They were awesome and did everything they said they would do. I will recommend them to everyone. do. I will recommend them to everyone. More

It was the nicest and friendliest Mercedes dealerships I’ve ever been too. A nice experience! I’ve ever been too. A nice experience! More

Finally a place that knows Sprinters. I am very happy with the service and results. I am very happy with the service and results. More

I needed the battery replaced in my old S class and was able to get an appointment for that the next day. Service was excellent in all respects. My thanks to Tony Cole, the service advisor, that I felt able to get an appointment for that the next day. Service was excellent in all respects. My thanks to Tony Cole, the service advisor, that I felt with on this visit. More

Mike Schmidt and Don Post. They each reek of Integrity. I have every confidence "handing them my keys", and checkbook. They each reek of Integrity. I have every confidence "handing them my keys", and checkbook. More

The service was done promptly and completed when they said it would. Was pleased with the way I was kept informed of what was going on. said it would. Was pleased with the way I was kept informed of what was going on. More

Earliest appointment was 3 weeks out. Dropped off vehicle on scheduled date and parts had not been ordered. Repair required RVT sealant which needs 24 hours to cure. Shop only allowed sit Dropped off vehicle on scheduled date and parts had not been ordered. Repair required RVT sealant which needs 24 hours to cure. Shop only allowed sitting overnight (12-15 hrs) before filling with fluid and test driving. Shop added 11.5 qts oil, requires 12 qts, oil must be checked with engine warm and registered at bottom of add mark. More