Mercedes-Benz of Salem - Service Center

Good service, quality work, and expensive (>$50 for windshield washer fluid top-off). I need more words for the minimum so here they are. windshield washer fluid top-off). I need more words for the minimum so here they are. More

The people there are Very sympathetic to their customers needs and are always there to help they even came and pick me up in Portland to get my car which Way out of their way for them, so the dealership wil needs and are always there to help they even came and pick me up in Portland to get my car which Way out of their way for them, so the dealership will go out of their way to help customers More

On 8/14/24 my Mercedes Sprinter van, in which I'm currently living and traveling, gave me a 'check engine' light and soon thereafter a 'you have 10 engine starts remaining' message, which suggested a currently living and traveling, gave me a 'check engine' light and soon thereafter a 'you have 10 engine starts remaining' message, which suggested an issue with the diesel emissions system. I was advised to see Evan Carroll at Mercedez-Benz of Salem. Evan was courteous and clear in his communication, and fit my van in that same afternoon. The issue was easily resolved, I paid a reasonable bill, and I was on my way. Excellent service. More

Fast service. Fixed the problem with the AC. Fair prices. Evan was very helpful and friendly! Fixed the problem with the AC. Fair prices. Evan was very helpful and friendly! More

I received an email saying my starter battery was very low. By the time I tried to start my GLC; it was dead. Had it “jumped”, and called MB of Salem and was told to bring it right in. They checked the ba low. By the time I tried to start my GLC; it was dead. Had it “jumped”, and called MB of Salem and was told to bring it right in. They checked the battery out and since it was over 5 years old, we told them to put a new one in. I can’t say enough good about this service. Other dealers would have you make an account for days ahead!! Here we were back on the road with a new battery in little over an hour!! More

Every interaction with the Service Department has been wonderful! Thank you for making the experience enjoyable. wonderful! Thank you for making the experience enjoyable. More

I received the same outstanding service I’ve come to expect from MB of Salem. Another great experience! expect from MB of Salem. Another great experience! More

Very professional and clean. . I was treated with respect and courteous employees. Thanks for service I will be back . I was treated with respect and courteous employees. Thanks for service I will be back More

We have been very pleased with our experiences with the service department and they have a comfortable lounge area. service department and they have a comfortable lounge area. More

We found ourselves disabled on the roadside five hours from home. Got excellent help from Mike Schmidt and Evan Carroll at the dealership who referred us to Mercedes Roadside Assistance who also gave us e from home. Got excellent help from Mike Schmidt and Evan Carroll at the dealership who referred us to Mercedes Roadside Assistance who also gave us excellent assistance. And even though we waited 3.5 hours for the tow truck, the care we got with after hours drop off and expedited service to get us back on the road was very much appreciated. Especially considering the truly sketchy cell service, dropped call after dropped call, on our end. More