Mercedes-Benz of Salem - Service Center

It was a pleasure to meet and work with Tony at Mercedes-Benz of Salem. They had our car in & out in a jiffy, even offered to gibe me a ride to wherever and washed my car. Awesome experience! Mercedes-Benz of Salem. They had our car in & out in a jiffy, even offered to gibe me a ride to wherever and washed my car. Awesome experience! More

The dealership staff was very knowledgeable and professional. They were able to provide me with the service I needed in a very timely manner. professional. They were able to provide me with the service I needed in a very timely manner. More

We received excellent service from this Mercedes dealership. We had no idea what was wrong with our car and they were able to diagnose and fix it in a timely manner. They even washed our car before dealership. We had no idea what was wrong with our car and they were able to diagnose and fix it in a timely manner. They even washed our car before we picked it up. More

They found the correct problem with our van. Auto zone said it was a NOS oxide sensor when it was a def sensor. Auto zone said it was a NOS oxide sensor when it was a def sensor. More

My car’s needed service was compled on time and, more. importantly, the job was done properly.m. Of course, that’s as it should be, but I once owned Cadillacs and dealer service, at that dealership was hor importantly, the job was done properly.m. Of course, that’s as it should be, but I once owned Cadillacs and dealer service, at that dealership was horrible. More

They did a great job! Always appreciate how they take care of me and my van! Always appreciate how they take care of me and my van! More

The team was courteous and communicated efficiently. Tony was great to work with for me as a first time customer. The repair was completed earlier than expected. Very pleased Tony was great to work with for me as a first time customer. The repair was completed earlier than expected. Very pleased More

Friendly, thorough, & appeared to care. Answered my questions & concerns. They pointed out potential issues due to age which was something I had not thought of. I usually avoid dealerships Answered my questions & concerns. They pointed out potential issues due to age which was something I had not thought of. I usually avoid dealerships for maintenance but the coupons make the maintenance more affordable. Plus the customer service was fantastic! I am very happy!! More

They have not called back this entire day. I have called 4 times. Not acceptable I have called 4 times. Not acceptable More

Service was profesional as you would expect from Mercedes. We were given a loaner to use while the service was being completed. My only suggestion, given that my wife and I are 69 years old, they in Mercedes. We were given a loaner to use while the service was being completed. My only suggestion, given that my wife and I are 69 years old, they include a step with that loaner. The A service took a few hours to complete and we were on our way. The service writer kept us up to date during our wait. More