Mercedes-Benz of Salem - Service Center

Evan was sicke that day so Mike covered for him. He was very courteous and helpful. He even explained the DEF system so the next time I have a problem I’ll know whether it needs fluid added or just He was very courteous and helpful. He even explained the DEF system so the next time I have a problem I’ll know whether it needs fluid added or just a bad sensor. He also offered shuttle service which I really appreciated. More

Great service and friendly staff. Always helpful and get back to you if you have questions Always helpful and get back to you if you have questions More

Very good experience all around. One two three four five six seven eight nine ten One two three four five six seven eight nine ten More

Josh explained what was necessary to repair my car, estimated costs, time needed to get parts and labor, answered all my questions. He is a perfect gentleman. It was because of his outstanding customer estimated costs, time needed to get parts and labor, answered all my questions. He is a perfect gentleman. It was because of his outstanding customer service that I returned the next week for regular standard maintenance. Service department care and concern was also outstanding. More

Just as helpful during routine maintenance as a full-blown emergency…we don’t know what we’d do without the professional service team at M-B of Salem! Great job and great customer service! full-blown emergency…we don’t know what we’d do without the professional service team at M-B of Salem! Great job and great customer service! More

I took my 2016 E400 in for service A. I asked them to check the brakes (80+ thousand miles) and replace them if needed. They inspected them and said I didn't need new brakes. Other d I asked them to check the brakes (80+ thousand miles) and replace them if needed. They inspected them and said I didn't need new brakes. Other dealers would have just replaced them. Service A was completed, and the car was cleaned and ready in one day. More

Awesome customer service from Tony! He took care of my car and was very efficient and kind. He took care of my car and was very efficient and kind. More

Evan kept us informed on what was going on during our recent service. The staff was pleasant. Service was great! recent service. The staff was pleasant. Service was great! More

Just moved to Salem (from Scottsdale, AZ) and had our car shipped. When I got it off the trailer I noticed a pretty strong vibration right away when sitting at idle. Called and was given an appointment righ shipped. When I got it off the trailer I noticed a pretty strong vibration right away when sitting at idle. Called and was given an appointment right away. When I arrived for my appointment I was immediately greeted and introduced to my service manager. Answered a few questions and signed for the diagnosis. Same day they called and provided their diagnosis, ordered the new part (transmission mount) and said they’d call to arrange when to bring it back for the repair. I was very pleased with my experience at Salem Mercedes Benz. Got really good feeling here. Felt that I got lucky we had this dealership close by. if you’re reading this I’m sure you know how important it is to know you MBZ is in the hands of someone you trust. More

Evan took great care of us, when our windshield was being replaced. We have taken our Unity FX to Mercedes of Salem for several years now and would recommend them highly to anyone needing care. We are fortun replaced. We have taken our Unity FX to Mercedes of Salem for several years now and would recommend them highly to anyone needing care. We are fortunate to have worked with Evan and look forward to continuing to do so as required. More