Mercedes-Benz of Shrewsbury

Excellent services! Recently bought my first Mercedes and I was very nervous. As soon as my husband and I met Artie our concerns were all answered and more. Can not say Recently bought my first Mercedes and I was very nervous. As soon as my husband and I met Artie our concerns were all answered and more. Can not say enough about the entire staff to saleman, managers, finance, and service Dept. This has been the best experience we’ve had. Top notch service and genuinely caring people. Thank you all for our amazing experience! More

Used Car Purchase Artie, Tim and Paul were attentive, professional, and a pleasure to work with during our purchase and pickup of our certified used 2017 GLC 300 coupe. Artie, Tim and Paul were attentive, professional, and a pleasure to work with during our purchase and pickup of our certified used 2017 GLC 300 coupe. There was no pressure from anyone during our purchase. It was a collaborative effort to make sure we were comfortable during the whole process. I highly recommend these guys and this dealership if you are purchasing a new or used car. They were fantastic, and I would not hesitate to buy another car from them. I forgot to mention Joe, who first greeted us at the dealership when we first walked in and brought Artie over to help us. Joe wanted to make sure we had someone to assist us. I mention this because we never felt the high pressure from the staff as we have when we walked into other dealerships. They say what they will do and they do what they say. More

Purchase of vehicle Artie was a great person to work with when I was purchasing my new vehicle. He was knowledgeable and a pleasure to work with. Great experience all ar Artie was a great person to work with when I was purchasing my new vehicle. He was knowledgeable and a pleasure to work with. Great experience all around. More

Used car purchase over internet Auto Trader search I had been looking for a 2017 GLS550 for several months on Auto Trader and finally located a beauty with very low miles at MB of Shrewsbury. My telep I had been looking for a 2017 GLS550 for several months on Auto Trader and finally located a beauty with very low miles at MB of Shrewsbury. My telephone call to Arthur Gordon provided me with the initial information I needed to begin making an informed decision. Arthur alleviated my concerns about working with his dealership which was over 840 miles from my hometown in Northern Michigan. He is a very competent, professional, attentive and warm person who made the process enjoyable and completed the sale above my satisfaction. We flew over to Boston and Arthur picked us up at our hotel after spending a great time in Boston seeing the sites of this great city. Once at the dealership Arthur brought the car around fully detailed and ready to go back home to Michigan. We completed the necessary paperwork put the plates on, a tech guy explained the features of the car, set up our phone and our business was done in a relatively short time. I must also say that the car was fully inspected, serviced to a high standard and had a full tank of gas for the long trip home. This was very important to us since we didn't want anything to go wrong on our 840 mile journey. I would highly recommend Arthur and the folks at this dealership who greeted us and made us feel comfortable with this purchase. They are an honest group that you can rely on for a fair price, competency and personal attention. More

Great Purchase Experience from the Entire Team Just purchased a Certified Used Mercedes-Benz and I just have to say, thanks Arthur, you really know the features of these cars very well!, Thanks Pa Just purchased a Certified Used Mercedes-Benz and I just have to say, thanks Arthur, you really know the features of these cars very well!, Thanks Paul, for making the Financing very "easy" and getting me the best rates possible and the rest of the Team for making this so simple, I basically just had to show up and drive away with my new Benz! These cars are in such PERFECT condition it's hard to tell the difference between new and used. More

Top Shelf Treatment! Every person from the first pint of contact through to delivery and beyond was exceptionally kind, caring and very knowledgeable. I felt like I was th Every person from the first pint of contact through to delivery and beyond was exceptionally kind, caring and very knowledgeable. I felt like I was their only concern and that we had as much time as needed. Artie Gordon is the best salesperson I have ever dealt with! His impeccable attention to detail assured me that I was in very good hands and would get the perfect car for my needs. Post sale, Artie checked in to see how I was doing with my new car and if I had any questions after driving for a few days. He truly understands great customer service and the value that it has for repeat customers. I highly recommend Mercedes Benz of SHREWSBURY and it’s amazing staff. Especially Artie Gordon!! More

Awesome experience! My experience at Mercedes Benz of Shrewsbury was wonderful! Art helped me find a suv that was perfect for my life style- not too big but big enough. My experience at Mercedes Benz of Shrewsbury was wonderful! Art helped me find a suv that was perfect for my life style- not too big but big enough. He was so friendly and had a no pressure attitude. He really did a great job at finding me a car that was exactly what I wanted. The great thing is he was extremely knowledgeable about everything in the car. It’s pretty impressive what this car has to offer. He even helped set me up with the app so I can start my car from anywhere- so cool! The entire staff that I interacted with was so helpful and very friendly. I would 100% recommend anyone to buy a car from Art at Mercedes Benz of Shrewsbury. Five stars all around! More

Looking for GREAT customer service AND a great car? Our experience at Mercedes-Benz of Shrewsbury was awesome from the beginning to the end. Arthur Gordon was so accommodating to our wanting to test dri Our experience at Mercedes-Benz of Shrewsbury was awesome from the beginning to the end. Arthur Gordon was so accommodating to our wanting to test drive several cars. He was very knowledgeable about all of them and offered some great insight into the advantages of each car. He listened to what I was looking for and tailored the cars he chose to those wishes. He brought Mike Lemming over when I had questions comparing the Mercedes to some other cars. He also offered some valuable insight which helped make our decision. Tim Klingenberger's memory about cars on the lot and what they had to offer was incredible. We wanted a pinstripe on the sides of the car. Tim had it arranged immediately and it came out great. Paul Brown was very helpful from the finance part of the deal. And Jon King was great at teaching all the ins and outs of the car. There was a minor issue when we picked up the car. No problem for these guys. They are coming to pick the car up from me, going to program my garage door opener while here, and will give me a loaner while my car is having some lights changed. BOTTOM LINE - if you are looking for outstanding customer service, people who know their inventory , and whose main goal is to have a happy customer go no further than Mercedes of Shrewsbury. I LOVE MY CAR! Lori More

Best and Easiest Buying Experience - Highly Recommend I already had my pre-owned Mercedes Benz selected at another dealership, and just happened to check online one more time. I saw what seemed to be the I already had my pre-owned Mercedes Benz selected at another dealership, and just happened to check online one more time. I saw what seemed to be the perfect car at Mercedes-Benz of Shrewsbury. Since I had little time to spare, I drove directly there and connected with Tim Klingenberger, pre-owned sales manager. We chatted for a bit and after joining sales exec Ben Boomer for a test drive, I sat down with Tim. About 15 minutes later, I had purchased the vehicle I thought I would never find. When you think to yourself, "did I just finalize a deal?" you know it was a pleasant and low-pressure experience. I don't think I've ever experienced such honestly and transparency as I did from both Ben & Tim. As others here have said, they let the car sell itself and were direct in what they could and couldn't accommodate...they were doing everything possible to put me in this vehicle for my price range and that put me at ease. I've never left a dealership with a smile on my face, but I had one all the way home. Once the terms were finalized, I worked with Ben to get everything on the car completed and ready for delivery. Ben was very knowledgeable about all aspects of the vehicle, and his follow up is impeccable. It was like a friend was getting my car ready for me. There was a hiccup on the RMV/Inspection side that threatened to delay the pick up for a week, but Ben stayed on top of things to keep it on track. I actually went into the dealership very early one morning and saw two fellows having coffee and they asked if they could help. Each assured me the hiccup was no problem and that the vehicle would be ready on time without delay. Well, little did I know that the two guys having coffee who helped me that morning were the owner Mark Wagner himself, and general manager Aaron Allsop. What dealership’s senior management jumps into a customer situation and promise to have it resolved immediately. Bottom line, I left with my vehicle that same day - ahead of the scheduled delivery date. Under Ben's management, I drove away with the very best pre-owned GLK in the country I'm sure. I used to shop for cars regardless of the dealership, but I have learned over time – and many car deals – that it is far more reliable and trustworthy to find a dealership with the highest customer satisfaction and let them find your vehicle. Why? Because the vehicles they sell are a direct reflection of their reputation; perfection. Mercedes-Benz of Shrewsbury is that kind dealership and I highly recommend you give them a try….you’ll never go any where else again. Rick Smith More

Great Overall Experience - I’d Highly Recommend I interacted with 5 different people during my car shopping experience at Mercedes of Shrewsbury and each one of them was polite and very helpful. Tim I interacted with 5 different people during my car shopping experience at Mercedes of Shrewsbury and each one of them was polite and very helpful. Tim (used car sales manager) was very transparent in communicating with me the situation of my trade in as well where we were with the car I wanted and what we could do to bridge our differences. He was very sincere with me in terms of my options and always respected that I had a budget. I really appreciated the constant follow ups from Andrzej (salesman) and Matt (sales manager) who took over when Andrzej went on vacation. I was notified of price decreases via email which made it very convenient as I tend to have very little time to attend non work related calls during the work week. The experience came to a happy ending as I ended up purchasing my car from this great team. Matt sat down with me and showed me the various buttons and opinions available on the car I had purchased. Rocco was also nice enough to set me up with Mbrace eventhough he wasn’t involved but in the sales process. Paul even pushed my Venture Shield install an hour and a half earlier to accommodate a work meeting I had in Boston later that afternoon. Again, solid team all around. I’m glad I did business with them and I’d be happy to do it again in the future! More