Mercedes-Benz of Shrewsbury

Refreshing, Laid Back, Car Buying as it Should Be Our experience here top to bottom was fantastic. We should have come here first in our preowned vehicle search. Would have saved us a lot of time and Our experience here top to bottom was fantastic. We should have come here first in our preowned vehicle search. Would have saved us a lot of time and hours lost sitting in dealer waiting areas. We made 3 visits before picking up our vehicle. Jamie was extremely helpful and at ease during my initial search. Not pushy, relaxed, but professional, first rate experience. Tim helped us finalize our deal and get the paperwork started. Again very helpful and professional. You don't have to be purchasing a Mercedes here to get top notch customer service. Paul assisted us in the final steps and was a pleasure to work with. Throughout our time here, we were constantly updated at any point we were waiting and were checked in on numerous times. There was zero sales push and even still we got a great deal on our vehicle. Communication was excellent from start to finish. Highly recommended you go here. We'll be back for our next. More

I would return to this dealership every time I need a car I came to this dealership because I needed a car after an accident. The CPO vehicle I was interested in happened to be for sale. I walked right in, I came to this dealership because I needed a car after an accident. The CPO vehicle I was interested in happened to be for sale. I walked right in, was not asked any questions like, "what is your desired monthly payment, what do you do for work, etc." Instead, we focused on test driving the car and I placed a deposit that night and returned a few days later to finalize the sale. I did not feel uncomfortable at this dealership at any point, nor did I feel I was being "sold." The finance meeting with Paul was easy. The car was detailed impeccably, the financing process very quick, and the car was delivered to me at a convenient time. I worked with Arthur primarily, and Jon gave me a great tutorial. They asked that I call if I have any questions about the car and checked in with me yesterday to see how I liked it. More

We had a pleasant experience. My dealer, Arthur Gordon, worked to explain all the GLC's on lot explaining the options each one had. He took an entire day with us and at the end of My dealer, Arthur Gordon, worked to explain all the GLC's on lot explaining the options each one had. He took an entire day with us and at the end of the day I purchased the vehicle I wanted. Everyone we dealt with was personable. Great experience. More

Easy to work with, personable and accommodating. Process was quick and painless. All parties involved were accommodating and happy to work with you. Even going I was buying off brand I was treated no Process was quick and painless. All parties involved were accommodating and happy to work with you. Even going I was buying off brand I was treated no different than those around me looking at AMGs. More

Accurate, Friendly and Stress Free By far purchasing my 2016 Suburban from Wagner was the best buying experience I’ve had for vehicles. I live in Windsor CT, and traveled up to MA and w By far purchasing my 2016 Suburban from Wagner was the best buying experience I’ve had for vehicles. I live in Windsor CT, and traveled up to MA and was floored by the experience. Tim, told me to come and that he would help me make it happen. Tim and the crew stayed late to ensure all paperwork was done and I walk away with my new Truck. Jamie was awesome and kept every word. Bob who met me at the registry was kind and gracious. This place is the real deal. More

Flew 632 miles to buy from this dealer After searching 2 months for the vehicle I wanted, I found it 632 miles away. I was connected with Arthur Gordon, who despite my long distance from th After searching 2 months for the vehicle I wanted, I found it 632 miles away. I was connected with Arthur Gordon, who despite my long distance from their dealership treated me with the same respect as one of their local customers. From the start of the process, Arthur was very prompt, courteous, informative, and available to answer all my questions concerning the vehicle they had. After one day, it was clear that I was dealing with a very reputable dealership that I felt extremely comfortable with and made the purchase the next day. Arthur helped move along the transaction in a very efficient manner that I was able to close the deal without issues and fly up to dealership the following week to pick up the vehicle. Part of the process included Paul Brown, the finance manager, who also played a big role in making the transaction happen effortlessly and quickly. His friendliness and professionalism was also second to none that continued my great experience with this dealership. Both of their efforts made this one of the most enjoyable car buying experiences I ever had as I wish they were closer to maintain the ongoing relationship and service they provide. You will not find better service and a more friendly staff than Mercedes - Benz of Shrewsbury. They certainly set the bar and you will be extremely happy if you purchase your next vehicle from them. Despite the long distance I am from them, I would not hesitate to use them again in my next car purchase. I also have to make a big callout to Jon King - who was my product concierge that went over all the features and technology available on my vehicle. He continued the friendly and thorough experience of everyone I touched at this dealership. Do yourself a favor and the next time you are in the market for a vehicle they carry, look no further than Mercedes-Benz of Shrewsbury as you will have the most enjoyable and confident experience in buying a vehicle. More

Thank you everyone of helping me. They were very informative helpful polite. And happy to help me. Arthur is very nice. I am very grateful to him for helping me to solve a big problem They were very informative helpful polite. And happy to help me. Arthur is very nice. I am very grateful to him for helping me to solve a big problem about my insurance claim . Although the new second-hand car has some disadvantages , it is generally acceptable. More

Understanding Arthur was very patient and understanding of our needs. We were not in any hurry to buy a car and he respected that and let us take our time. Arthur was very patient and understanding of our needs. We were not in any hurry to buy a car and he respected that and let us take our time. More

Used 2017 Mazda 6 I normally would never find myself in a Mercedes dealer but they had a used 2017 Mazda 6 that I was interested in. I ended up buying it from Arthur a I normally would never find myself in a Mercedes dealer but they had a used 2017 Mazda 6 that I was interested in. I ended up buying it from Arthur and the team. They are easy to work with and I am very happy with my purchase. More