Mercedes-Benz of Silver Spring
Silver Spring, MD
Hours
Sales/Showroom
Monday 9:00 AM - 8:00 PM
Tuesday 9:00 AM - 8:00 PM
Wednesday 9:00 AM - 8:00 PM
Thursday 9:00 AM - 8:00 PM
Friday 9:00 AM - 8:00 PM
Saturday 9:00 AM - 6:00 PM
Sunday Closed
Service
Monday 7:30 AM - 7:00 PM
Tuesday 7:30 AM - 7:00 PM
Wednesday 7:30 AM - 7:00 PM
Thursday 7:30 AM - 7:00 PM
Friday 7:30 AM - 7:00 PM
Saturday 8:00 AM - 3:00 PM
Sunday Closed
Parts
Monday 7:30 AM - 6:00 PM
Tuesday 7:30 AM - 6:00 PM
Wednesday 7:30 AM - 6:00 PM
Thursday 7:30 AM - 6:00 PM
Friday 7:30 AM - 6:00 PM
Saturday 8:00 AM - 3:00 PM
Sunday Closed
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Omg! Words alone can not expressess how much I appreciate the salesperson Edward. He explained to me about the entire car how it's work. He has a very goo Words alone can not expressess how much I appreciate the salesperson Edward. He explained to me about the entire car how it's work. He has a very good sense of humor. I can't wait to bring my friends and family members to get a Benz… Edward pls keep up you the good attitude with everything that I put you through today. I thank you from the bottom of my heart ❤️🫶🏾🙏🏾 More
Julian Chin was one xxxx of a salesman! His indifference was out the line and well informed! His urgency and understanding my situation got me make the same day decisions just like that. To His indifference was out the line and well informed! His urgency and understanding my situation got me make the same day decisions just like that. Took us about 4 hrs from the time i called him to get to the dealership, pick up the car and on my way home! He would definitely be my forever Benz guy! More
Mr.Chin was so patient with me! He helped me buy my first vehicle and was soo kind and helpful! For two weeks i had beeen running into some issues with getting things ready but he stood by and helped me thro vehicle and was soo kind and helpful! For two weeks i had beeen running into some issues with getting things ready but he stood by and helped me throughout the way! Amazing guy! More
Mr. Edward Moore, Sales & Leasing Consultant, provided excellent sales assistance, answered our questions, and was very helpful, including the test drive of the Mercedes-Benz GLC 300. Mr. Moore did an ou excellent sales assistance, answered our questions, and was very helpful, including the test drive of the Mercedes-Benz GLC 300. Mr. Moore did an outstanding job representing Mercedes-Benz of Silver Spring. More
I am very impressed with the sales person Mr. Chevist Mitchell. When we went for a test drive, he gladly agreed to let us drive a Mercedes EQE, EQS and also a Plugin Hybrite version without even Chevist Mitchell. When we went for a test drive, he gladly agreed to let us drive a Mercedes EQE, EQS and also a Plugin Hybrite version without even knowing if we would make a decision to buy a car from him on that day. He also took time and patiently went over all the setups and features of the first car we drove. The other members of the Silver Spring dealership group were also very friendly and helpful. Especially, the lady named Renee Malcolm who is a SME of EV charging related matters. She has been answering my questions related to EV charging, even after my wife and I purchased their EQE model car. When you decide to buy a Mercedes, you should first go to this dealership, in Maryland, and check with them to see if the model that you are looking to buy are in their stocks. More
Mr Edward Moore is very professional and knowledgeable . He’s is very helpful, patient and kind . I had a pleasure working with him & I will continue to work with him everytime when come and get a new car . He’s is very helpful, patient and kind . I had a pleasure working with him & I will continue to work with him everytime when come and get a new car .. More
If you are looking for an AMAZING CAR BUYING EXPERIENCE, from start to finish, you must rush over to Mercedes Benz, Silver Spring and ask for Celestine Lovence. Celestine’s patience, professionalism, hospit from start to finish, you must rush over to Mercedes Benz, Silver Spring and ask for Celestine Lovence. Celestine’s patience, professionalism, hospitality and showmanship is UNMATCHED! I was in and out well under 2hrs. The paperwork process was seamlessly. I’m elated and this by far has been the EASIEST and ABSOLUTE BEST interaction I’ve experienced when making a large purchase. Thank you Celestine!! More
I had a very disappointing experience with the service advisor, Greg Andre. Unfortunately, this was one of the worst service experiences I’ve had. Greg consistently appeared disengaged—often on the pho advisor, Greg Andre. Unfortunately, this was one of the worst service experiences I’ve had. Greg consistently appeared disengaged—often on the phone or in private conversations—and did not make an effort to greet or acknowledge customers. Communication was a major issue throughout the process. There was little to no explanation provided regarding what was diagnosed or repaired on my vehicle, yet charges were presented without proper context or transparency. It also seemed there was a lack of coordination between Greg and the technician, as he was unable to clearly explain what work had been performed. This created confusion and reduced confidence in the service provided. Overall, the experience reflected a significant lack of customer service skills and professionalism. Clear communication, transparency, and basic customer engagement are essential in this role, and unfortunately, those expectations were not met. More
Outstanding experience—professional staff, smooth process, transparent pricing, and exceptional customer care. Truly made buying a car enjoyable and stress-free. process, transparent pricing, and exceptional customer care. Truly made buying a car enjoyable and stress-free. More
I want to take a moment to recognize May, the finance manager, who was absolutely amazing throughout the process. She made what is usually the most stressful part of purchasing a vehicle feel smooth, cle manager, who was absolutely amazing throughout the process. She made what is usually the most stressful part of purchasing a vehicle feel smooth, clear, and reassuring. May was incredibly knowledgeable, patient, and transparent. She took the time to walk me through all of my options, answered every question with care, and made sure I fully understood everything before moving forward. I never felt rushed or pressured, which meant so much. Her professionalism and kindness truly stood out, and she played a huge role in making this overall experience such a positive one. You can tell she genuinely cares about her customers and wants the best for them. Thank you, May, for your excellence and support. I truly appreciate you! Veronica Martinez More











