Mercedes-Benz of Silver Spring

Great experience and great service We had viewed a previously owned Mercedes Benz online, expressed interest in test driving thru an e-mail, walked in the next day test drove it and bou We had viewed a previously owned Mercedes Benz online, expressed interest in test driving thru an e-mail, walked in the next day test drove it and bought the car. The whole experience was fast and easy. More

Excelente I am very happy for the help you gave me in the purchase of my vehicle. I highly will recommend you, God bless your family I am very happy for the help you gave me in the purchase of my vehicle. I highly will recommend you, God bless your family More

Great Customer Service I was greeted immediately and Mohammad was very attentive and listened to exactly what I was looking for. He went over the features of the car and we I was greeted immediately and Mohammad was very attentive and listened to exactly what I was looking for. He went over the features of the car and we went for a test drive. From there we quickly made a deal and went through financing without issue. Overall a great car buying experience, and what you would expect from a Mercedes dealer. More

Awesome experience This is our fourth Mercedes-Benz from Mercedes of Silver Spring dealership. Our sales consultant, Celestine Lovence, has been terrific and has made e This is our fourth Mercedes-Benz from Mercedes of Silver Spring dealership. Our sales consultant, Celestine Lovence, has been terrific and has made each experience easy and enjoyable. He has always continued to assist us with any of our needs long after our purchases, which encourages us to return to the dealership, and yo our salesman in particular, to purchase our next vehicle. More

Great Service Great buying experience. Excellent customer service. Everyone was friendly and professional. Lester was especially great to work with and I would reco Great buying experience. Excellent customer service. Everyone was friendly and professional. Lester was especially great to work with and I would recommend him to anyone looking to buy a Mercedes. More

Welcome Aboard!! Carlos Arias made the buying experience better than ever. I have a story from December 2017 and even though the sales manager was friendly he was no h Carlos Arias made the buying experience better than ever. I have a story from December 2017 and even though the sales manager was friendly he was no help and would not cut a deal for the sake of $750.00. I left and went to Audi and got a better than expected deal. This time I thought I’ll be going through the same and made my mind up that I’ll walk away if I don’t get what I want. That’s when Carlos Arias came over and was very personable and made me feel that he wants to do business. I got a fantastic deal because Carlos was very good at his job and was the easiest person to deal with. He was firm but very friendly and had a explanation for everything. I highly recommend my friends to see Carlos. Even if you don’t know me please give Carlos a chance. If you have the intention of buying then Carlos is the guy to see. Thanks Carlos for changing my perception of your dealership. 10/10!! Amit More

Grateful for the outstanding customer service! I arrived at the dealership in panic mode on May 1, 2018 due to a rock breaking my windshield while on the beltway. I received outstanding service fr I arrived at the dealership in panic mode on May 1, 2018 due to a rock breaking my windshield while on the beltway. I received outstanding service from Thomas Grant , Service Adviser, who assured me and arranged the repair. I was on my way within 30 minutes relieved and a very satisfied customer. Diann Dawson More

Outstanding customer service from everyone In April, I went in to the dealership not sure, if I wanted to get a new car right now, but the person I spoke with was Lester Stanford. From the mome In April, I went in to the dealership not sure, if I wanted to get a new car right now, but the person I spoke with was Lester Stanford. From the moment, he introduce himself, I knew from the tone of the voice and his demeanor that this was going to be a pleasant experience. Mr. Stanford is the epitome of customer services and professionalism. His listening and communication skills are outstanding. Once I told him what I wanted, his expertise was very instrumental in helping me obtain the car that I was very comfortable having. Mr. Stanford and Mr. Terrence Abrams also followed up to make sure that I had all the information that I needed and everything was going well. I would like to say Thank you to Mr. Stanford and Mr. Terrence Abrams for going beyond what I expected. I appreciated your knowledge and suggestions, because of your customer service skills, I would highly recommend your dealership to anyone needing a car. Kindest Regards, Cynthia Walker-Reed More

Excellent Customer Service Advisor-Christisn Gonzalez As a long time customer of Mercedes Benz, excellent line of automobiles. I am also appreciative of the excellent, customer service, communication and As a long time customer of Mercedes Benz, excellent line of automobiles. I am also appreciative of the excellent, customer service, communication and follow up of Christian Gonzalez. Mr. Gonzalez, is service oriented, helpful and professional which represents the excellent Mercedes brand. Mr. Gonzales, is a service oriented, 5 Star performer. More

good bunch of men everyone did their job, and each was very friendly and professional. Will come back and buy another car from Silver Spring Mercedes. Lester is the bes everyone did their job, and each was very friendly and professional. Will come back and buy another car from Silver Spring Mercedes. Lester is the best!! More