Celestine Lovence

Everyone is very professional and pleasant. I have been a customer for over 25 years and I would not buy a car from another dealership.

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I called Jay son a couple days ahead and asked a few questions.Then I told what wanted he forward that information to my saleperson who work with me over last to purchase. I were going in on saturday, but decide to go in couple early. Mr Lovence called me follow up with early that morning he mention that his managers state that were coming in saturday, i informed him i were on my way now he said great. Everthing from that monent were history. Cenitin, Brad and william did a amazing job get me in and out. This tranaction have been the best that i experience from any dealship and saleperon give outstanding service ever time Thank for Job well done

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Lovence and Dorit were Amazing ! Lovence sold me my 1st Benz when I moved to MD and now this new one! Lovence was patient and he was able to answer all of my questions. Lovence test drove the car with me and supplied all my needs on hand. One day, I’m hopeful that Lovence will be manager!!

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My first experience making my first big purchase was seriously a breeze! It went a lot smoother than I had anticipated thanks to Lovence! They were able to work with me and get me a LOWER monthly payment than originally planned! Seriously so thankful to have gone to Mercedes Benz of Silver Spring! Thank you again LOVENCE ☺️ And thank you Dorit you guys are awesome!

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Great experience from start, with the test drive, to finish, with finance. Everyone we worked with was professional and friendly. The product specialist did a great job explaining the features of the car.

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Let me start by saying Mercedes Benz of silver spring has always been my favorite Mercedes to get my car serviced. From the service department, Tom is the best and sweetest guy on the planet I’m pretty sure I’m hard to deal with a drama queen for sure most of the time Tom on the other hand effortlessly deals with me he makes sure I’m happy laughing and my needs are met :) thanks Tom you’re truly amazing. Hi Lovence from the sales department you will forever be my favorite person when I’m looking to buy a new car you’re straight to the point I’m in and out in less than 3 hrs you’re honest and beyond hilarious it’s always a pleasure when I see you thank you so much for being such a beautiful and funny person it makes all the difference. From the finance department Hello Brad I really am not sure how to say this but you’re a magician or you’ve been on the debate team in high school lol the way you negotiate is flawless i love that you make sure I’m getting the best rates and saving money and get the best deals I really appreciate that me saving money is your first priority continue to be a great person your personally is also really fun thank you so much Brad you’re the best:)

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Very good customer service. This wasn't my first vehicle I bought from Silver Spring Mercedes they have always treated me right the sales department and service.

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Sales guy Lovence was the best beginning to end. Polite, knowledgable, patient. Great experience, love my vehicle. The waiting area at this place cud b better don't recall seeing any refreshments and you definitely shudnt have to b buying water. So tht was a bit disappointing being tht I've been to other high end dealerships and bottled water is free. Benz can do better especially since their one of the top high end dealers.

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This is the second car we have leased from this dealership and we also have our car serviced there. In every instance, the sales and servicing team have provided outstanding and responsive services. Leasing salesman, Mr. Lovence, very customer oriented and efficient in handling our leasing experience.

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This is my 3rd Mercedes from Mercedes Benz of Silver Spring. Celestine Livencw was rye he salesman. I am very happy with the professionalism. Michael Dowlng in the Service Dept. Always responds quickly. Tom Rodkey, the service manager is always pleasant and helpful.

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