Mercedes-Benz of Silver Spring

I am very satisfied and happy with Julian’s service. Very professional, patient, and understanding. Definitely a stress free experience. Great service, thank you! Very professional, patient, and understanding. Definitely a stress free experience. Great service, thank you! More

⭐️⭐️⭐️⭐️⭐️ An Amazing First Mercedes-Benz Buying Experience! I had an amazing experience purchasing my first Mercedes-Benz! From start to finish, the entire process was smooth, stress-free, and e Experience! I had an amazing experience purchasing my first Mercedes-Benz! From start to finish, the entire process was smooth, stress-free, and enjoyable. A huge thank you to Julian, my sales representative, for being absolutely amazing! He was helpful, professional, and made the entire experience special. He made me feel comfortable and confident throughout the process, and I truly appreciate his outstanding customer service. I also want to give a big shout-out to Brad in the finance department. He was super fast, very knowledgeable, and extremely professional. He made the financing process quick and easy, explained everything clearly, and ensured everything went smoothly. I couldn’t have asked for a better team for such an exciting milestone! Thank you, Julian and Brad, for making my first Mercedes-Benz purchase such a wonderful experience. I highly recommend working with them if you’re looking for exceptional customer service! More

I had rough situation, Papa worked tirelessly to get me a good deal and had the impossible happen good deal and had the impossible happen More

Mercedes Benz of Silver Spring has a very welcoming showroom and extremely friendly staff. Julian listened to what we needed in a car, answered all our (many) questions, and was very helpful in showin showroom and extremely friendly staff. Julian listened to what we needed in a car, answered all our (many) questions, and was very helpful in showing us a few models. We appreciate his patience and professionalism. This was the most stress-free experience and gave us peace of mind in our purchase. Thank you Julian! More

I’m very disappointed with the service I received at Mercedes-Benz of Silver Spring, and specifically with the communication regarding my vehicle. I dropped off my 2017 GLC 300 on Thursday afternoon Mercedes-Benz of Silver Spring, and specifically with the communication regarding my vehicle. I dropped off my 2017 GLC 300 on Thursday afternoon for service scheduled for Friday, October 2. Juan Easley, my service advisor, contacted me around 5:00 PM on Friday and told me that my vehicle was ready. I arrived around 6:15 PM, only to find out that my car was not actually ready. I waited approximately 30 minutes, and it still wasn’t ready. Around 6:45 PM, I was finally told that the vehicle was ready, but I was then asked if I could stay another 30–40 minutes because they were unable to wash the car. At that point, I had already been waiting much longer than expected, so I declined. What was especially disappointing was that my two front tires had been replaced, and my vehicle was returned with white spray/residue left all over the tires and surrounding areas. I expected much better attention to detail from a Mercedes-Benz dealership. I understand that delays can happen, but I should not have been told that my vehicle was ready when it was not. After waiting so long, I also expected my vehicle to be returned in a clean and presentable condition. Juan Easley was courteous, but the overall experience was frustrating and fell short of the level of service I expect from Mercedes-Benz of Silver Spring. I hope management takes this feedback seriously and works to improve communication, timeliness, and attention to detail. More

He made things very easy and was helpful in answering all our questions. Thank you Julian. our questions. Thank you Julian. More

Julian was extremely help throughout the entire process - attentive, professional, knowledgeable, and very friendly! I highly recommend him and Mercedes Benz of Silver Spring attentive, professional, knowledgeable, and very friendly! I highly recommend him and Mercedes Benz of Silver Spring More

Julian was very attentive to customer’s needs and concerns, and answered all my questions. We paid 2 visits to the dealer before making a decision, and Julian was always patient and pleasant and prof concerns, and answered all my questions. We paid 2 visits to the dealer before making a decision, and Julian was always patient and pleasant and professional. Car shopping is no doubt nerve wracking, but Julian made it easier for us and has definitely gained our trust! Thanks so much! More

Julian was very friendly and great to work with! Ask for him if you plan to visit this dealership! Very knowledgeable about the vehicles as well Ask for him if you plan to visit this dealership! Very knowledgeable about the vehicles as well More

We had an amazing experience working with Julian. He was incredibly friendly, professional, and patient throughout the entire process. We highly recommend asking for Julian. He was incredibly friendly, professional, and patient throughout the entire process. We highly recommend asking for Julian. More