Dealer Reviews
Service Reviews
Cars for Sale
Dealer Log In
All Salespeople
Sales Department
Mercedes-Benz of St. Charles
St. Charles, IL
321 Reviews
Welcome to Mercedes-Benz of St. Charles. Located at 225 N. Randall Road in St. Charles, IL, we are dedicated to offering a wide selection of new Mercedes-Benz and pre-owned Mercedes-Benz vehicles for you to choose from. We pride ourselves on our knowledgeable and friendly sales associates who always offer a no-pressure sales environment. Our straightforward buying process will get you behind the wheel of a Mercedes-Benz in no time.
Mercedes-Benz of St. Charles is the proud recipient of the prestigious Mercedes-Benz
"Best of the Best Dealer Recognition Award" for 2012
Mercedes-Benz of St. Charles has received the prestigious Mercedes-Benz
Best of the Best Dealer Recognition Award based on its outstanding performance
in 2012. The award was presented as a tribute to its success as
an independent entrepreneur who routinely exceeds the expectations of Mercedes-Benz owners.
The award, which is presented annually, goes to top performing Mercedes-Benz
dealerships for demonstrating superior performance in various areas
of their business, including customer satisfaction, new vehicle sales,
certified pre-owned sales, leadership and management, parts operations,
and market penetration. "These dealers are exemplary representatives
of the Mercedes-Benz brand: an entrepreneurial spirit fueled by a commitment
to excellence and strengthened by a total focus on customer satisfaction,"
said Steve Cannon, president and CEO of Mercedes-Benz USA.
"Supported by their exceptional performance, 2012 proved to be one of the
most successful years in the history of Mercedes-Benz USA.
I thank them for their hard work and dedication."
Mercedes-Benz of St. Charles is the only Mercedes-Benz dealer in the State of Illinois
to receive this prestigious award for 2012.
Read More
This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 8:00 PM
Tuesday 9:00 AM - 8:00 PM
Wednesday 9:00 AM - 8:00 PM
Thursday 9:00 AM - 8:00 PM
Friday 9:00 AM - 6:00 PM
Saturday 9:00 AM - 6:00 PM
Sunday Closed
Service
Monday 7:30 AM - 6:00 PM
Tuesday 7:30 AM - 6:00 PM
Wednesday 7:30 AM - 6:00 PM
Thursday 7:30 AM - 6:00 PM
Friday 7:30 AM - 6:00 PM
Saturday 9:00 AM - 4:00 PM
Sunday Closed
Parts
Monday 7:30 AM - 6:00 PM
Tuesday 7:30 AM - 6:00 PM
Wednesday 7:30 AM - 6:00 PM
Thursday 7:30 AM - 6:00 PM
Friday 7:30 AM - 6:00 PM
Saturday 9:00 AM - 4:00 PM
Sunday Closed
Filter Reviews by Keyword
By Type
Showing 321 reviews
April 25, 2016
Perfect from start to finish I purchased my 2016 E350 at a different dealership and have had disappointment after disappointment from the dealership. The car is GREAT. I decided t I purchased my 2016 E350 at a different dealership and have had disappointment after disappointment from the dealership. The car is GREAT. I decided to take my car for the 10,000mile service A to Mercedes-Benz of St. Charles and the service was top shelf. Every aspect made me feel special from the moment I checked the car in to the time I picked it up. The cost for the service was even less than the other dealership. Mercedes-Benz of St Charles has a new customer and a big fan in me. More
by ScottK
Employees Worked With
Helpful April 21, 2016
Fantastic service! Love this dealership! The staff and service are excellent! I would recommend them to anyone They really take care of you and your car. Thank you Love this dealership! The staff and service are excellent! I would recommend them to anyone They really take care of you and your car. Thank you More
by Lori27
Employees Worked With
Bill in service
March 30, 2016
Engine Light on dashboard Excellent service and very goid customer setvice. I enjoyed to bring my car for service at St Charles Mercedes Benz and particulary from Mr Carig Fa Excellent service and very goid customer setvice. I enjoyed to bring my car for service at St Charles Mercedes Benz and particulary from Mr Carig Falkenthal More
by Shawn Malekpour
Employees Worked With
March 24, 2016
Love this Mercedes Team ! This is a beautiful dealership with a great group of people! Efficient, smart, caring and knowledgable - takes one team to know one, The Cindy Banks T This is a beautiful dealership with a great group of people! Efficient, smart, caring and knowledgable - takes one team to know one, The Cindy Banks Team! More
by Cynthia Banks
March 24, 2016
Years of great Service I have been using these guys for years. They have all been great. Fast high quality service. This last time I worked with Dean and he was great. I have been using these guys for years. They have all been great. Fast high quality service. This last time I worked with Dean and he was great. More
by ne14692n
Employees Worked With
November 09, 2015
Excellent Service! Steve, Dean and Dave are an unbelievable team! The best service available in the Chicagoland area. I drive by 3 other MB dealers to have my car ser Steve, Dean and Dave are an unbelievable team! The best service available in the Chicagoland area. I drive by 3 other MB dealers to have my car serviced at MB of St. Charles. More
by Ken
October 30, 2015
routine service check very kind and thorough and explain everything easy to make appt and called when ready to be picked up always have car available for loan also very kind and thorough and explain everything easy to make appt and called when ready to be picked up always have car available for loan also More
by minnie
Employees Worked With
not sure who but all were very nice
October 28, 2015
Top-Notch, Expeditious, Friendly I brought my car in for a check-up. Staff greeted me immediately and gave me a loaner. Erv promised to have my car ready by 2:00. It was serviced, I brought my car in for a check-up. Staff greeted me immediately and gave me a loaner. Erv promised to have my car ready by 2:00. It was serviced, washed and ready for pick-up at 1:00. Consistently top-notch, friendly, knowledgeable service from management (Craig Falkenthal) to sales (Zach Smith) to service department (Erv Janicki). More
by JAB
October 21, 2015
Fast, efficient, knowledgable, professional Driver side seat would not adjust. I was anticipating a costly parts and labor repair. It only took 30 min for a software fix and cost $75. Whew! Driver side seat would not adjust. I was anticipating a costly parts and labor repair. It only took 30 min for a software fix and cost $75. Whew! More
by Chemist
October 15, 2015
Quick, honest answers. Erv was very helpful in explaining what was to be done and answered my questions directly. I asked about Winter tires and he explained their storage Erv was very helpful in explaining what was to be done and answered my questions directly. I asked about Winter tires and he explained their storage policy. More
by Brian
