Mercedes-Benz of St. Charles

In February '23, found an Audi A6 at the dealership. My vehicle had been totaled in an accident. Worked with the dealership long distance from New York. Paul, my salesman, tried to be patient as the ins My vehicle had been totaled in an accident. Worked with the dealership long distance from New York. Paul, my salesman, tried to be patient as the insurance company worked out the funds to purchase a new vehicle. Gene Woods, on the other hand, was rude and condescending. Maybe dealing with a woman made him feel superior? Had several communications with him as the paper work had to be faxed to him. He became frustrated as it was tying up the fax/printer. After the documents were successfully emailed, I noticed that I was charged sales tax. As a New York resident, tax is paid at DMV for Illinois vehicle purchases. Left Gene as voicemail regarding the oversight. Had to call him as he hadn't returned my call. When I reached him, he immediately cut me off. He said, "let me explain something to you", like I'm some kind of idiot, no you didn't pay sales tax. I said, look at the bill of sale. He came back and said, yes the girl in the office must of made a mistake. No apology. He said he'd overnight a check. It came the next day minus the overnight fee. Not my mistake. The dealership should have paid the overnight fee. If I have an occasion to do business with the dealership again, I do not want to work with Gene Woods! More

Fast service and friendly service providers. I recently moved into the area and I am happy to have found a quality dealership. Thanks for the great experience. I recently moved into the area and I am happy to have found a quality dealership. Thanks for the great experience. More

Expedient, knowledgeable, and great professional customer service. They take great care and service to my Mercedes . service. They take great care and service to my Mercedes . More

I always bring my Mercedes for service at Mercedes of St. Charles because of the excellent service . My service advisor Mark M. Is very knowledgeable and courteous. Charles because of the excellent service . My service advisor Mark M. Is very knowledgeable and courteous. More

Going to Mercedes Benz of St Charles is the best dealer experience I've had, ever. I would even say this is the best Mercedes dealer in the area. Every time I've had to come into this dealer, all of the s experience I've had, ever. I would even say this is the best Mercedes dealer in the area. Every time I've had to come into this dealer, all of the staff is friendly, nice, and helpful. I always leave with ease when dropping off my vehicle here for service. This dealer is so fast and puts so much detail into their work. I normally work with Brad or Jacob when coming in and can say, I appreciate that they both have always done an awesome job at making my experience feel as luxurious as can be.I always feel welcome, they are both always extremely detailed, polite, and helpful. I live closer to Naperville but will continue to make the trip to St. Charles because of the service. More

My car had water damage that was very hard to get out. Jacob made sure it was done right. Jacob made sure it was done right. More

Was traveling thru and my Sprinter had a problem. Brad made room in the service schedule for a same day repair that got us back on the road. First class professional service. Would definitely use th Brad made room in the service schedule for a same day repair that got us back on the road. First class professional service. Would definitely use them as my regular shop if I lived closer. More

Be careful buying service plans/warranties on your new Mercedes vehicle. I was the victim of a serious auto accident where my newly purchased GLB250 with upgraded options was completely totaled, and I suf Mercedes vehicle. I was the victim of a serious auto accident where my newly purchased GLB250 with upgraded options was completely totaled, and I suffered serious injuries. I visited the dealership later to get a refund on my service plan that was never used and since there was no need for it. The dealership canceled the service plan on the new totaled vehicle right away, however declined to refund my money for the canceled service plan and informed me that Mercedes does not give a refund. It is bad enough to have your newly purchased Mercedes totaled, suffered serious injuries, and then being told by Mercedes we will not refund any monies on canceled service plan that was never used! Shame on you Mercedes! More

Great service on my Mercedes Benz Sprinter 3500. I would recommend them to all MB customers. I would recommend them to all MB customers. More

Have been having my cars serviced at this dealership for the past seven years and have always received excellent service. Professional and courteous staff from drop off, service adviser consultation and ch the past seven years and have always received excellent service. Professional and courteous staff from drop off, service adviser consultation and check out all are top notch personnel. The facilites are excellent as well from the showroom to the customer lounge to the service and billing area. More