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Mercedes-Benz of St. Charles - Service Center
St. Charles, IL
252 Reviews
This rating includes all service center reviews, with more weight given to recent reviews.
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252 Reviews of Mercedes-Benz of St. Charles - Service Center
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December 22, 2016
Fast service These guys are the best - excellent waiting area - clean rest rooms - always a very good experience - too bad when arriving from the south that there These guys are the best - excellent waiting area - clean rest rooms - always a very good experience - too bad when arriving from the south that there is no left turn unto the dealership. You must go to the next light and make a U turn More
by Lauren
Employees Worked With
December 01, 2016
Over priced service Paid $1600 for a brake job. Ridiculous. Not a good value for the money spent. People were friendly no problem there, The last brake job was done by Paid $1600 for a brake job. Ridiculous. Not a good value for the money spent. People were friendly no problem there, The last brake job was done by another Mercedes dealer and was considerably less expensive. More
by Jvanduerm
Employees Worked With
November 03, 2016
Best of Class_Sales, Service, & Finance! From the time that I purchased my Mercedes six years ago to the present day, Mercedes-Benz of St. Charles Il has created an altogether new and refresh From the time that I purchased my Mercedes six years ago to the present day, Mercedes-Benz of St. Charles Il has created an altogether new and refreshing experience from Sales (Craig Falkenthal) to Service (Mark Matuszewski) to Finance (Gene Woods). Mark Matuszewski knows my car better than I do and he makes sure that it is always fully serviced. I look forward to getting my car washed and cleaned, just so say hello to my friends at Mercedes-Benz of St. Charles. Thank you for all that you do! Patricia Klein More
by Patricia
October 16, 2016
Service review Thanks to your service advisor, Bill Spencer, for taking great care of my maintenance needs. As usual, Bill was very accommodating, saw that I had a Thanks to your service advisor, Bill Spencer, for taking great care of my maintenance needs. As usual, Bill was very accommodating, saw that I had a loaner to use while my C300 was in the shop for a few days, and kept me informed of the progress of the repair work. Getting through to your service department was very challenging to say the least. My initial call was not even answered. I tried back later and reached what I later learned is your central answering operator who initially transferred me to the wrong Resnick dealership. That service advisor then transferred me to the proper location and I was finally able to get the repair work initiated. If it had not been for good past experiences with this dealership, I would have gone elsewhere for my service. My car was disabled and had to be towed in. The tow hook was still attached to the rear bumper when I picked up the car! More
by Dave
Employees Worked With
Bill Spencer
October 15, 2016
Oil Change Very helpful and friendly staff. They took care of everything needed and I even noticed an extra service taken care of when I returned home. Thanks Very helpful and friendly staff. They took care of everything needed and I even noticed an extra service taken care of when I returned home. Thanks guys! More
by BusyMom635
Employees Worked With
October 05, 2016
service They did annual check up. All's good but I have two concerns I'm not happy with. #1. They didn't reset my clock etc., when the shut down the syst They did annual check up. All's good but I have two concerns I'm not happy with. #1. They didn't reset my clock etc., when the shut down the system on the car. #2 I CANNOT GET THE SUNROOF TO OPEN> cannot find if they put it in a lock mode, etc., can someone PLEASE CALL to walk me through getting it to open. Theresa Albanese 630/334-0887. I should be available Monday or Tuesday from 12-3. Thank you. Theresa Albanese tgand3@sbcglobal.net More
by Glenn Albanese Sr
Employees Worked With
September 30, 2016
Quick I only called about the problem, they had the parts a week after. I was still able to go to work while my car was being fixed... convenient I only called about the problem, they had the parts a week after. I was still able to go to work while my car was being fixed... convenient More
by Emergency1
Employees Worked With
Ron Neal
September 11, 2016
Problem with acceleration and routine maintenance I was treated with respect and every consideration. They were very accommodating and helpful. I appreciated having the problem explained to me so it w I was treated with respect and every consideration. They were very accommodating and helpful. I appreciated having the problem explained to me so it wouldn't happen again. It was very helpful that I was given a loaner to drive while they serviced my car. More
by Mink,Kathleen
Employees Worked With
Steve Heinking
August 04, 2016
Great people and great service Could not have a better experience, I love the Mercedes and the people that go with it. In this world today it is great to have people that show respe Could not have a better experience, I love the Mercedes and the people that go with it. In this world today it is great to have people that show respect and appreciate customers. More
by Mariann123
Employees Worked With
Ron Neal
July 14, 2016
Easy and efficient Everyone I dealt with was prompt and courteous. I would not hesitate to refer friends or family to this dealership and service department. Thank you Everyone I dealt with was prompt and courteous. I would not hesitate to refer friends or family to this dealership and service department. Thank you More
by candace
Employees Worked With
Bill... in service
