Mercedes-Benz of St. Charles - Service Center

I was greeted with a kind caring attitude. Erv brought Derek the tech out to visit with me to discuss my concerns and they both made me feel like I was in good hands. Car was done the same day and I am ve Derek the tech out to visit with me to discuss my concerns and they both made me feel like I was in good hands. Car was done the same day and I am very happy with the outcome and the sense of honesty. I hate nothing more than going to a dealer and feeling being taken advantage of. You have a great staff and I will be back hopefully later than sooner. More

I was very pleased with the repairs. I would have liked to receive a call from service dept, indicating what was wrong with the vehicle & when to expect it to be ready for pickup. I was thrilled that the to receive a call from service dept, indicating what was wrong with the vehicle & when to expect it to be ready for pickup. I was thrilled that the service dept did contact my insurance company & arranged for all the needed repairs to be covered by my Smart contract. More

Warranty Service on my Smart Car. Fast Reliable service department. Free loaner car was given while mine was in the shop. Parts had to be ordered but arrived following morning. department. Free loaner car was given while mine was in the shop. Parts had to be ordered but arrived following morning. More

Being a first time Mercedes Benz owner I was extremely pleased with the service. I will continue to bring my R-350 to this dealership for service. Thanks so much. pleased with the service. I will continue to bring my R-350 to this dealership for service. Thanks so much. More

Hello Joann - overall a fairly good experience, a mior snafu due to Erv being n vacation. With a qualitative twist, my experience could have been even more enjoyable. All in all I sensed an unnessary 20mi snafu due to Erv being n vacation. With a qualitative twist, my experience could have been even more enjoyable. All in all I sensed an unnessary 20min delay from beginning to end. Made it seem to me as if your large firm did NOT know what was going on end-to-end. Feel free to contact me to learn more details. Thanks much for this survey outlet. Hosea Brooks SLK Owner More

Always get prompt friendly service! The tech was extremely patient & helpfull in answering the many questions we had about sound system & towing. Even educated us on things we didn't know about our extremely patient & helpfull in answering the many questions we had about sound system & towing. Even educated us on things we didn't know about our Sprinter! Thank you More

Car returned in pristine condition, service performed as promised; always feel welcome. Pleasant, relaxed interaction with service (Erv) and sales (Mark). I was sorry I didn't have time to see Craig. promised; always feel welcome. Pleasant, relaxed interaction with service (Erv) and sales (Mark). I was sorry I didn't have time to see Craig. More

Mark was terrific to work with. Work was completed quickly and completely. In and out without wasted time. Totally satisfied with my experience there at MB of St. Charles. quickly and completely. In and out without wasted time. Totally satisfied with my experience there at MB of St. Charles. More

Easy to use dealership - close to my house and service personnel were very curtious and expremely prompt when I pulled in - will continue to bing my car there for service. personnel were very curtious and expremely prompt when I pulled in - will continue to bing my car there for service. More

Erv Janicki is always a pleasure to work with; he takes car of his customers with utmost respect and honesty. Erv is the reason I take my car to St. Charles Mercedes Benz, from the moment you drop the car car of his customers with utmost respect and honesty. Erv is the reason I take my car to St. Charles Mercedes Benz, from the moment you drop the car off to when you leave he keeps you informed about what needs to be done to your car, estimated time and cost, to thanking you for your business. Truely a great employee. Service completed is always done in a timely manner and am satisfied with the work done. More