Mercedes-Benz of St. Charles - Service Center

Hello Joann - overall a fairly good experience, a mior snafu due to Erv being n vacation. With a qualitative twist, my experience could have been even more enjoyable. All in all I sensed an unnessary 20mi snafu due to Erv being n vacation. With a qualitative twist, my experience could have been even more enjoyable. All in all I sensed an unnessary 20min delay from beginning to end. Made it seem to me as if your large firm did NOT know what was going on end-to-end. Feel free to contact me to learn more details. Thanks much for this survey outlet. Hosea Brooks SLK Owner More

Always get prompt friendly service! The tech was extremely patient & helpfull in answering the many questions we had about sound system & towing. Even educated us on things we didn't know about our extremely patient & helpfull in answering the many questions we had about sound system & towing. Even educated us on things we didn't know about our Sprinter! Thank you More

Car returned in pristine condition, service performed as promised; always feel welcome. Pleasant, relaxed interaction with service (Erv) and sales (Mark). I was sorry I didn't have time to see Craig. promised; always feel welcome. Pleasant, relaxed interaction with service (Erv) and sales (Mark). I was sorry I didn't have time to see Craig. More

Mark was terrific to work with. Work was completed quickly and completely. In and out without wasted time. Totally satisfied with my experience there at MB of St. Charles. quickly and completely. In and out without wasted time. Totally satisfied with my experience there at MB of St. Charles. More

Easy to use dealership - close to my house and service personnel were very curtious and expremely prompt when I pulled in - will continue to bing my car there for service. personnel were very curtious and expremely prompt when I pulled in - will continue to bing my car there for service. More

Erv Janicki is always a pleasure to work with; he takes car of his customers with utmost respect and honesty. Erv is the reason I take my car to St. Charles Mercedes Benz, from the moment you drop the car car of his customers with utmost respect and honesty. Erv is the reason I take my car to St. Charles Mercedes Benz, from the moment you drop the car off to when you leave he keeps you informed about what needs to be done to your car, estimated time and cost, to thanking you for your business. Truely a great employee. Service completed is always done in a timely manner and am satisfied with the work done. More

Everyone was very pleasant. Explained what the service entailed and was on-time based upon the estimation. Nice group of people. The place was very clean. The waiting room had coffee and water and a TV t entailed and was on-time based upon the estimation. Nice group of people. The place was very clean. The waiting room had coffee and water and a TV to make the time go by faster. And it was fun to look at all the new cars in the showroom. More

Was in and out in 30 minutes. Faster than Jimmy Johns. Dean was exceptional and very professional in handling the repairs to my new car Dean was exceptional and very professional in handling the repairs to my new car More

prompt and curteous service. No "up sell" b.s. Have always gotten me right in and got the job done and done right. Good, down-to-earth people to deal with Have always gotten me right in and got the job done and done right. Good, down-to-earth people to deal with More

Bringing any car I have ever owned in for service has never ranked high on my to do list but the team of Erv and Hector absolutely make it pleasant. They fully explain all the work that was completed, never ranked high on my to do list but the team of Erv and Hector absolutely make it pleasant. They fully explain all the work that was completed, and when needed always tell me what should be worked on next. Car just went over the 100,000 mark and your folks have certainly kept it running fabulously. Even past visits when the repairs involved a great deal of work and a couple of days to complete - progress was always reported and done in a manner exceeding my expectations. Your customer service exceeds many other shops I've been too and keeps me coming back. More