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Mercedes-Benz of Sudbury

Sudbury, MA

4.8
2,952 Reviews
Our core philosophy to give drivers the best car buying experience possible is what separates us from our competitors. By providing incentives like our Smart Pricing Guarantee which enables you to get your money back or exchange your choice of model within certain parameters, we ensure that the car you keep is one that satisfies you. You can trust our team to uphold the "one car at a time" approach, giving you the value you deserve.
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141 Boston Post Road Rte. 20

Sudbury, MA

01776

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Showing 2,952 reviews

September 22, 2022

Able to sweeps me in to set up Mercedes Me Connect which had not been able to be done at delivery. Answered all my questions and more. Very helpful snd supportive More

by Shopping.jam
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Steve Boston
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jonny Pham
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Scott Masterson
Sep 23, 2022 -

Mercedes-Benz of Sudbury responded

It was our privilege to assist you! Thanks for taking the time to share your experience and please don't hesitate to reach out if we can be of service again in the future! - The Mercedes-Benz of Natick Team

September 21, 2022

Jonny is such a nice and patient guy. He was very helpful and knowledgeable when demonstrating the functions for my new GLC. We spent 2.5 hours on our first lesson. Jonny showed me how to More

by Nafang
Recommend Dealer
Yes
Employees Worked With
Jonny Pham
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Rafic Trawi
Sep 23, 2022 -

Mercedes-Benz of Sudbury responded

Thank you for sharing this wonderful feedback with us! We're so glad Jonny had the opportunity to walk you through all the great features your new GLC has to offer and we'll be sure to let him know how much you appreciated his exceptional service. Thanks again for your business and we'll see you next time here at Mercedes-Benz of Natick!

September 20, 2022

Scott was amazing in helping me with my car which needed serious repairs. He kept me informed and guided me through the whole process of what I needed to do with my insurance company and for a rental. In ad More

by Danitra
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Lisa at the service center desk, Luis Aguasvivas, Scott Masterson
Sep 22, 2022 -

Mercedes-Benz of Sudbury responded

Thank you for sharing this kind review! We're happy to hear Scott took great care of you throughout this experience and we'll be sure to let him know how much you appreciate his awesome service. Thanks again and please don't hesitate to reach out if our Mercedes-Benz of Natick team can be of service again in the future!

September 20, 2022

Johnny was very helpful and knowledgeable about helping me with my S550 I just purchased. Him, Vito and kols are the A team. Answer the phone every time, if not a they call back to make sure any questions More

by owhittaker
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Vito Argote
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jonny Pham
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sep 22, 2022 -

Mercedes-Benz of Sudbury responded

Thank you for sharing this wonderful feedback, Omar! We're happy to hear you had a great experience with our Mercedes-Benz of Natick team and we hope you won't hesitate to reach out if we can be of service again in the future!

September 18, 2022

I purchased my GLC last Month and Was introduced to Jonny by Rafic . It was such an incredible experience. Thank you Jonny for your kindness and taking the time to teach me the new features on my vehicle . I More

by Tisha
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jonny Pham
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Dakota , Kolls Oloko, Rafic Trawi
Sep 21, 2022 -

Mercedes-Benz of Sudbury responded

Thank you for the wonderful review, Tisha - we can't wait to share it with Jonny, Rafic & Kolls! Your business is greatly appreciated by all of us here at Mercedes-Benz of Natick and we hope we have the privilege of working with you again in the future. Take care!

September 18, 2022

Very professional and friendly staff. They were very eager to help us find a car to fit our search. More

by Ola
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Sharon Tyler
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Rafic Trawi
Sep 22, 2022 -

Mercedes-Benz of Sudbury responded

Thank you for sharing your experience! It was a pleasure having you visit us here at Mercedes-Benz of Natick and we hope we can be of service again in the future. Take care!

September 17, 2022

Johnny was great. Quick to troubleshoot and easily guided me through the fix. Definitely would return to him for any tech issues. More

by mcarb
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Francisco Roblebo
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jonny Pham
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sep 20, 2022 -

Mercedes-Benz of Sudbury responded

Thank you for sharing your experience! We're so glad Jonny could assist you and we'll be sure to pass along this kind feedback to him. Take care and thanks again, from all of us here at Mercedes-Benz of Natick!

September 17, 2022

It took a long time to get the car from original order, but customer service from Howard Rosenberg and Johnny Pham were terrific. More

by CWH
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Howard Rosenberg
5.0
This rating includes all reviews, with more weight given to recent reviews.
Yatin Kamble
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jonny Pham
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sep 20, 2022 -

Mercedes-Benz of Sudbury responded

Thank you for the review! We're happy to hear Howard & Jonny provided you with excellent service and we'll be sure to share your kind feedback with them. Thanks for trusting Mercedes-Benz of Natick with your business and please don't hesitate to reach out if there's anything else we can do for you!

September 16, 2022

Jonny was able to straight out my accounts with ease and get me on the right track for the Mercedes app. He also gave me nice short cuts suggestions on certain features of the car. He is a great asset to th More

by bobsueromer
Customer Service
Friendliness
Recommend Dealer
Yes
Employees Worked With
Jonny Pham
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sep 16, 2022 -

bobsueromer responded

I think Herb Chambers Mercedes Natick dealership is the best all around. They have the best and most professional staff I have ever dealt with. Thank You for providing such quality service

Sep 19, 2022 -

Mercedes-Benz of Sudbury responded

Thank you for the wonderful feedback! We're so glad Jonny was able to assist you and we'll be sure to share these kind comments with him. Thanks for trusting Mercedes-Benz of Natick with your business and please don't hesitate to reach out if there's anything else we can do for you!

September 14, 2022

Professional efficient Fred is one of the best service consultants I’ve ever came across. More

by Marty928
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Fred Romsey
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sep 15, 2022 -

Mercedes-Benz of Sudbury responded

Thanks for the five stars, Marty! We're glad to hear that Fred could assist you during your visit with us here at Mercedes-Benz of Natick. We hope to see you back!

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