Mercedes-Benz of Sudbury

I was very happy with Jonny excellent tutorial lesson with my S580 I would more than likely recommend to my family and friends to go see Jonny, Saena, Niko, Kolls, Lisa were all friendly and very helpful with my S580 I would more than likely recommend to my family and friends to go see Jonny, Saena, Niko, Kolls, Lisa were all friendly and very helpful awesome great purchase and experience with my new S class they made it stress free and helped me every step of the way. Great job and team effort! More

Vitó was a Wonderfull person to work with. He answered all our questions patiently and provided all the information we needed about GLC 300. He did a great job right from the beginning when I He answered all our questions patiently and provided all the information we needed about GLC 300. He did a great job right from the beginning when I and my husband stepped into the showroom till the registration process and afterwards also. He was the best!!! Overall Mercedes Benz of Natick was one of the best showrooms I have ever visited and has a good team of people to work with. More

Jonny Pham and Yatin, the finance person were knowledgeable, courteous, professional, helpful, understanding and efficient. knowledgeable, courteous, professional, helpful, understanding and efficient. More

Jonny Pham is someone I genuinely consider an outstandingly knowledgeable and personable Product Specialist at the Mercedes-Benz of Natick branch with an evident enthusiasm and passion for his vo outstandingly knowledgeable and personable Product Specialist at the Mercedes-Benz of Natick branch with an evident enthusiasm and passion for his vocation, customer care, and service. He is a prime example of enjoying your job as your hobby and being the best you can be! My mom and I had a superb experience during our purchase of the Mercedes GLC 300 at the Mercedes-Benz of Natick branch, in June 2022. Jonny was beyond our expectations, as he provided the most interactive and thorough tour and tutorial of the vehicle with a degree of patience and detail that was unmatched. He has further made himself available to offer additional post-customer tutorial sessions should the need arise, which is testament to his dedication to duty.  Jonny, comprehensively, walked us through our first-class vehicle, after the proverbial baton was passed when the paperwork was done; he then demonstrated its fundamental functions and state of the art features such as its virtual assistant: Mercedes, customized seat adjustment, entertainment, engine specs., fuel consumption and efficiency, storage, remote accessibility and applications among others, like the most fascinating self-parking features. In addition to his expert knowledge, Jonny was very approachable with a warm down-to-earthiness that felt like "family,” very similar to Rafic’s disposition. He left no doubt or questions in our hearts and minds regarding such a great purchase. Mom and I are both certainly satisfied purchasers. We truly enjoyed our experience working with Jonny. Excellent service and exceptional people’s skills. Indeed, highly recommended!!! Liseli More

Jonny was very friendly, professional and knowledgeable. He was very patient and made sure that I understood the functions of my vehicle and did not hesitate to answer all questions. Jonny went over our sc He was very patient and made sure that I understood the functions of my vehicle and did not hesitate to answer all questions. Jonny went over our scheduled time to ensure that I was conversant with my vehicle. The team is amazing and it's always a pleasure visiting Mercedes Benz of Natick. More

From the minute I walked into the door of this dealership I knew I was in excellent hands with Charles Scrymgeour. Charles put me at ease as my husband had recently passed away and I was not very knowledgea I knew I was in excellent hands with Charles Scrymgeour. Charles put me at ease as my husband had recently passed away and I was not very knowledgeable about the car buying process. Charles guided me through everything from the test drive to the purchase and finally orientation when I picked up the car. Charles has a passion for the Mercedes-Benz brand and the Herb Chambers name that made the experience so pleasant as he is so knowledgeable, I do know I will keep going back to Charles for any car I plan to purchase in the future. He is the best!! More

Jonny was an absolute pleasure to work with he was very patient and helpful explaining everything to us and also makes himself available for any questions or problems that might come up. We look forward to patient and helpful explaining everything to us and also makes himself available for any questions or problems that might come up. We look forward to working with him and the entire staff everyone there has nothing but friendly and patient with us. We without question recommend him to help explain how to operate our new car! Thanks again Johnny you are great at your job! More

I picked up my new car March 26 and 5 months later the service is every bit as excellent. Charles Scrymgeour continues to impress with his personal service - phone calls AND LESSONS when I drop in to have service is every bit as excellent. Charles Scrymgeour continues to impress with his personal service - phone calls AND LESSONS when I drop in to have air out in my tire! He is so generous. I am considering buying a second Mercedes for my wife. Greg in service went above and beyond and offered to wash my car after caring for the tire. I love this dealership. Today’s visit made me fill stronger than ever that I made the right move choosing to work with Herb Chambers Mercedes in Natick. Charles and Greg, thank you for your consummate professionalism. More

Jonny was very helpful and friendly. He patiently explained all the feature of our new car. He answered all of our questions. He also offered us additional tutorial sessions free of cha He patiently explained all the feature of our new car. He answered all of our questions. He also offered us additional tutorial sessions free of charge. We enjoyed working with him. More

Excellent experience from start to finish always putting the customer first. No waiting at any time . Everyone was straightforward, clear and helpful. Francisco is special. We met multiple times and he was the customer first. No waiting at any time . Everyone was straightforward, clear and helpful. Francisco is special. We met multiple times and he was flexible with the timing of my purchase and exchange. I got what I wanted and needed and would recommend him to any friend.Niko closed the deal with style as we had a very entertaining interchange. Although I had some familiarity already with Mercedes cars , Jonny spent 90 minutes reviewing all the features and new technologies. He has such a nice manner in his approach. I got every detail of information available with great confidence. He’s a gem and a special asset for the dealership. I feel secure knowing he’s available for any future questions. This is all why I am a repeat customer. More