Mercedes-Benz of Sudbury

I wanted to take a moment to share our appreciation for the exceptional experience we had during our recent technology orientation session with Jonny. He was professional, knowledgeable, and incredibly pa the exceptional experience we had during our recent technology orientation session with Jonny. He was professional, knowledgeable, and incredibly patient. We were grateful for the clear and thorough manner in which he explained each feature, ensuring we felt comfortable before proceeding to the next. His thoughtful support was truly appreciated. Jonny’s approachable and respectful demeanor made the session both informative and enjoyable. He is a valuable asset to your dealership, and we thank you for offering such a helpful service. More

He was extremely knowledgeable about the car and answered all of my questions with confidence and clarity. When I decided to purchase the vehicle, he was very accommodating—offering to hold the car until I r all of my questions with confidence and clarity. When I decided to purchase the vehicle, he was very accommodating—offering to hold the car until I returned from vacation and making the pick-up process smooth and convenient. Great service overall and an excellent salesperson. Highly recommend! More

Do not do business with Dakota Haddad or Mercedes Benz of Sudbury. They are dishonest. In February of 2025 I ordered a new Mercedes CLE 300 Cabriolet in good faith. All the options were verified. The color o Sudbury. They are dishonest. In February of 2025 I ordered a new Mercedes CLE 300 Cabriolet in good faith. All the options were verified. The color of the vehicle and soft top were to be black. After waiting 6 months for delivery, I was finally told to inspect the vehicle for delivery on July 29th. Without letting me know in advance, I came upon the vehicle with a red top. The vehicle is a complete joke. In my opinion, Dakota Haddad and the management of Mercedes Benz in Sudbury were aware of the change in color of the soft top and chose not to inform me, hoping and praying that I would be stupid enough to pay 75k for this xxx clown car. Not happening. Stay away from Dakota Haddad and Mercedes Benz of Sudbury! More

Customer service always excellent, they’re very helpful and supportive to finding the solution for your car service. and supportive to finding the solution for your car service. More

I have been doing business with this dealership for over 25 years and have always found their sales and service to be exceptional. I have leased over 8 cars from this dealership. My salesperson Charles Scry 25 years and have always found their sales and service to be exceptional. I have leased over 8 cars from this dealership. My salesperson Charles Scrymgeour has done an outstanding job in getting me what I want. He listens well and always tries to meet my needs with my new car. He has been outstanding and is the reason I keep going bank to Mercedes Benz of Sudbury. He always has the answers to my questions. More

Excellent dealership! The sales department is exemplary and the service department beyond excellent ! Wonderful experience! The sales department is exemplary and the service department beyond excellent ! Wonderful experience! More

Seamless, Professional, and Enjoyable — A 5-Star Experience with Jonny and Naseem. From start to finish, my experience at Mercedes-Benz of Sudbury exceeded expectations — and that’s entirely thanks Experience with Jonny and Naseem. From start to finish, my experience at Mercedes-Benz of Sudbury exceeded expectations — and that’s entirely thanks to Jonny Pham and Naseem. Jonny was phenomenal. He combined deep product knowledge with a calm, focused approach that made the process feel smooth and genuinely enjoyable. He wasn’t just selling a car — he was guiding a decision. His patience stood out, especially during the in-depth tech walkthrough, where he made sure every feature was clearly explained and tailored to my needs. I left the dealership feeling confident, excited, and fully supported. Naseem brought warmth and clarity to the final steps — walking me through the financials with transparency and care. There was no pressure, no fluff — just a sincere desire to make sure everything was right. This was easily one of the best car-buying experiences I’ve had. Jonny and Naseem are a dream team — smart, respectful, and genuinely good at what they do. I’d recommend them (and this dealership) without hesitation. More

The Service department is top notch! Manny was awesome, and what a great experience, never treated like this at Tesla :) Manny was awesome, and what a great experience, never treated like this at Tesla :) More

5-Star Experience with Jonny! !! I had the absolute pleasure of working with Jonny during my new GLE 450e orientation, and I cannot speak highly enough of him. From the moment w !! I had the absolute pleasure of working with Jonny during my new GLE 450e orientation, and I cannot speak highly enough of him. From the moment we met, Jonny was incredibly patient, knowledgeable, and engaging—the kind of person who instantly makes you feel comfortable and confident behind the your new vehicle. He took the time to walk me through every feature, large and small, without ever making the process feel rushed or overwhelming. His thoroughness and attention to detail was exceptional. Whether it was customizing the technology settings, explaining safety features (“Keep your eyes on the road at all times”), or sharing tips for optimal audio and vehicle performance, Jonny answered every question with clarity and enthusiasm. What impressed me most was how he tailored the session to my pace and learning style knowing this was my second Benz in the last three years. He genuinely cares that new owners leave feeling empowered, not just informed. If you’re lucky enough to get Jonny as your delivery specialist, know you’re in great hands. He’s a true asset to the Mercedes-Benz of Sudbury experience! More