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Mercedes-Benz of Sudbury
Sudbury, MA
2,936 Reviews
Our core philosophy to give drivers the best car buying experience possible is what separates us from our competitors. By providing incentives like our Smart Pricing Guarantee which enables you to get your money back or exchange your choice of model within certain parameters, we ensure that the car you keep is one that satisfies you. You can trust our team to uphold the "one car at a time" approach, giving you the value you deserve.
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 8:30 AM - 8:00 AM
Tuesday 8:30 AM - 8:00 AM
Wednesday 8:30 AM - 8:00 AM
Thursday 8:30 AM - 8:00 AM
Friday 8:30 AM - 6:00 PM
Saturday 8:30 AM - 6:00 PM
Sunday 11:00 AM - 5:00 PM
Service
Monday 7:00 AM - 7:00 PM
Tuesday 7:00 AM - 7:00 PM
Wednesday 7:00 AM - 7:00 PM
Thursday 7:00 AM - 7:00 PM
Friday 7:00 AM - 7:00 PM
Saturday 7:00 AM - 4:00 PM
Sunday Closed
Parts
Monday 7:00 AM - 7:00 PM
Tuesday 7:00 AM - 7:00 PM
Wednesday 7:00 AM - 7:00 PM
Thursday 7:00 AM - 7:00 PM
Friday 7:00 AM - 7:00 PM
Saturday 7:00 AM - 4:00 PM
Sunday Closed
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Showing 2,936 reviews
March 11, 2021
I was a little confused about the service I need when I made the reservation over the phone. Fred quickly sorted it out and helped me through the work and beyond. Outstanding service experience! made the reservation over the phone. Fred quickly sorted it out and helped me through the work and beyond. Outstanding service experience! More
by John Z.
Employees Worked With
March 09, 2021
The service team always takes such great care of me and my car!!!! The new Service Manager Savanah Silva is amazing! Thank you! You guys are the best!!!! my car!!!! The new Service Manager Savanah Silva is amazing! Thank you! You guys are the best!!!! More
by renatav13
March 07, 2021
Everyone was wonderful to work with. My long time salesman Fred Schultz retired and I got to work with Steve Boston that I knew from years back.he was great! salesman Fred Schultz retired and I got to work with Steve Boston that I knew from years back.he was great! More
by Tafonso
March 07, 2021
Franco in sales and Nick in finance where great to work with. Very friendly and responsive. Caroline was also great to work with as well regarding technical use of the car. with. Very friendly and responsive. Caroline was also great to work with as well regarding technical use of the car. More
by NB
Employees Worked With
Franco, Caroline Eva, Nick Salem
March 03, 2021
We had the pleasure of working with Haider Amin and cannot be more pleased with our overall experience. Haider was great at walking us through various options, explaining the details of the cars we wer cannot be more pleased with our overall experience. Haider was great at walking us through various options, explaining the details of the cars we were interested in and then searching to find the car that had everything on our checklist. Once we were ready to buy, the negotiations were fair and cordial. And after we finalized our purchase, Caroline was amazing at walking us through the setup of our new GLE. Thank you to everyone for an all around great experience! More
by emilydrew
Employees Worked With
Caroline Eva, Haider Amin
March 02, 2021
Scott Masterson, my Service Advisor is always excellent to deal with. He worked with the insurance company and made the situation hassle free for me. He's helped me in the past and always makes a positiv to deal with. He worked with the insurance company and made the situation hassle free for me. He's helped me in the past and always makes a positive difference. Communicates very well. More
by BenV
Employees Worked With
Scott Masterson
March 02, 2021
Fred Romsey is the reason I bring my car to this dealership. His knowledge and expertise in the older Mercedes is why I bring my car here rather than a "specialty dealership". I purchased my car a dealership. His knowledge and expertise in the older Mercedes is why I bring my car here rather than a "specialty dealership". I purchased my car at this dealership in 1996. More
by MB
Employees Worked With
March 01, 2021
I just want to say thank you Scott!As always I have I just want to say thank you Scott! As always I have found work on my car timely, well done. I won't go anywhere else. I just want to say thank you Scott! As always I have found work on my car timely, well done. I won't go anywhere else. More
by JaneG
Employees Worked With
Scott Masterson
March 01, 2021
I’ve been coming there for over 35 years. At one point a few years ago, the quality of service was really bed. I’ve seen a market improvement over the last year! Keep it up! few years ago, the quality of service was really bed. I’ve seen a market improvement over the last year! Keep it up! More
by Johnnycllc
Employees Worked With
Scott Masterson
February 27, 2021
Probably the best service for your Mercedes in the MA. Uber clean process and Scott tries to ensure your experience is very positive every time you visit. Service is always exceptional and they provide a Uber clean process and Scott tries to ensure your experience is very positive every time you visit. Service is always exceptional and they provide an honest assessment without any pressure. Top quality! More
by Andy S
Employees Worked With
Scott Masterson
