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Mercedes-Benz of Sudbury

Sudbury, MA

4.8
2,934 Reviews
Our core philosophy to give drivers the best car buying experience possible is what separates us from our competitors. By providing incentives like our Smart Pricing Guarantee which enables you to get your money back or exchange your choice of model within certain parameters, we ensure that the car you keep is one that satisfies you. You can trust our team to uphold the "one car at a time" approach, giving you the value you deserve.
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141 Boston Post Road Rte. 20

Sudbury, MA

01776

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Showing 2,934 reviews

February 23, 2021

Everyone at this place was amazing. They were very patient in explaining every details to my parents who are not fluent in English, which was really nice of them. I am definitely coming back to leave More

by KatieK
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Fahad Arshad
5.0
This rating includes all reviews, with more weight given to recent reviews.
Vito Argote
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Caroline Eva
Feb 24, 2021 -

Mercedes-Benz of Sudbury responded

KatieK - Thank you so much for your kind words and we truly appreciate the opportunity to earn your business! Our sales team works extremely hard to deliver the top notch service one would expect and it's so rewarding to know we have succeeded. Thank you for your business and we hope to have the opportunity to work with you and your family again! - Mercedes-Benz of Natick team

February 22, 2021

Scott was excellent. He was very knowledgeable about the car I was getting serviced. Everything went smooth and not complaints. I will recommend him to others who are looking forward to get their car servic More

by vikram.muthyala
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Scott Masterson
Feb 24, 2021 -

Mercedes-Benz of Sudbury responded

vikram.muthyala - Thank you for the five-star review! We're so happy to hear that Scott and our service department were able to assist you! Scott is a real asset to our team and we know he will be glad to see your kind words and recommendation. Thank you for your business and we look forward to assisting you again in the future! - Mercedes-Benz of Natick team

February 22, 2021

Scott did a great job setting everything up and following through on a recall and a parts installation plus a complimentary car wash. Thanks again. More

by EdW
Recommend Dealer
Yes
Employees Worked With
Scott Masterson
Feb 24, 2021 -

Mercedes-Benz of Sudbury responded

EdW - Thanks so much for leaving us a review! We'll be sure to tell Scott what a great job he is doing! Many thanks and happy driving! - Mercedes-Benz of Natick team

February 22, 2021

Scott was a pleasure to deal with:candid about error made and helpful. Good communicator. This is the best service organization I have experienced in the last 60 years. More

by mecpc1
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Scott Masterson
Feb 24, 2021 -

Mercedes-Benz of Sudbury responded

mecpc1 - Thank you for sharing your feedback! We're delighted to hear that you had such an enjoyable experience. We're proud of the great service that Scott provides to our customers and we'll be sure to pass along your kind words. Congratulations on your new vehicle, we appreciate your business! - Mercedes-Benz of Natick team

February 18, 2021

This was the fastest and easiest car purchase I have ever experienced. Vito was very knowledgeable about the car I was buying. He was upfront and honest, which I knew because I had already done my own resear More

by Nikitha Devegowda
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Vito Argote
5.0
This rating includes all reviews, with more weight given to recent reviews.
Feb 24, 2021 -

Mercedes-Benz of Sudbury responded

Nikitha Devegowda - First and foremost, thank you for taking the time to leave this feedback. We strive each and every day to provide our guests with professional, efficient and friendly service. We're so happy to know that your visit reflects that, and that Vito was able to assist you in finding exactly what you wanted. Thank you so much for your business and we hope to have the opportunity to serve your automotive needs for many more years to come! - Mercedes-Benz of Natick team

February 17, 2021

I originally went to a different Mercedes-Benz location in search for a car. I was very underwhelmed and even disappointed by the service there, or lack thereof. Mercedes-Benz of Natick was my next stop, a More

by Lynnt72
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Vito Argote
5.0
This rating includes all reviews, with more weight given to recent reviews.
Feb 23, 2021 -

Mercedes-Benz of Sudbury responded

Lynnt72 - Thank you so much for your kind words and we truly appreciate the opportunity to earn your business! Vito is such an asset to our sales team and we're so glad you had the opportunity to work with him. His ability to connect with customers, product knowledge, and friendly personality make him an irreplaceable member of our team. Thank you for your business and kind recommendation. We hope to have the opportunity to work with you again! - Mercedes-Benz of Natick team

February 15, 2021

Scott Masterson is simply the best service advisor I have ever worked with. He went above and beyond my expectations taking care of my GLE. More

by Blackdogggg
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Scott Masterson
Feb 23, 2021 -

Mercedes-Benz of Sudbury responded

Blackdogggg - Thank you for the five-star review! We're so happy to hear that Scott and our service department were able to assist you with your GLE. Scott is a real asset to our team and we know he will be glad to see your kind words. Thank you for your business and we look forward to assisting you again in the future! - Mercedes-Benz of Natick team

February 12, 2021

Was looking for a Certified Pre-owned S Class sedan. Vito directed me to a newer model and I could not be happier. My purchase was complicated by an out of state registration but Vito ensured everythi More

by rdstemler
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Vito Argote
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Caroline Eva, Kolls Oloko
Feb 23, 2021 -

Mercedes-Benz of Sudbury responded

rdstemler - Thank you for taking the time to tell us about your experience. Hearing that Vito and Caroline took such great care of you from start to finish is the kind of feedback we like to hear! We're so glad you are happy with your new S Class and your experience here at Mercedes-Benz of Natick. Thank you again and we look forward to serving your automotive needs for many more years to come! - Mercedes-Benz of Natick team

February 10, 2021

Had a very positive experience purchasing a used E400 through Saena Nikolas @ Mercedes Benz Natick. She was informative, straightforward, professional and made negotiating fun. She was also personable a More

by weatherly.ralph
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Saena Nikolas
Feb 23, 2021 -

Mercedes-Benz of Sudbury responded

weatherly.ralph - Thank you for taking the time to write this review. We're so happy to read that your car-buying experience with Saena was such a positive one! One of our primary goals is to give each guest a positive and professional experience, it sounds like Saena did just that! We appreciate your business and look forward to seeing you again! - Mercedes-Benz of Natick team

February 10, 2021

The dealership is very clean, has polite/friendly workers, and fast. As soon as I walked in I was greeted and introduced to Charles then next thing I know I’m in the car of my dreams. More

by SE
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Charles Scrymgeour
5.0
This rating includes all reviews, with more weight given to recent reviews.
Feb 23, 2021 -

Mercedes-Benz of Sudbury responded

SE - Congratulations on your purchase! We're thrilled to hear that your experience with Charles was seamless and easy - that's exactly the kind of service that we strive to offer our customers. Thank you for sharing your kind words, and if there's ever anything else that we may do for you, please don't hesitate to ask! - Mercedes-Benz of Natick team

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