Mercedes-Benz of Sudbury

I turned up with a problem with no appointment and was immediately called in and an advisor checked the vehicle and then they spoke with the manager who added me to the days list and by 5 pm Uber picked u immediately called in and an advisor checked the vehicle and then they spoke with the manager who added me to the days list and by 5 pm Uber picked up from home-car was ready and problem solved This is what going above and beyond for a client is all about. I have been with them for over 3 decades for this reason- They Care ! More

Johnny was an absolute joy to deal with. 10/10!! He was very informative and even went the extra mile by providing me with a list of keywords that could be used to help voice control my car 10/10!! He was very informative and even went the extra mile by providing me with a list of keywords that could be used to help voice control my car which he himself put together. He was kind and patient and helpful throughout the appointment and made certain I understood the explanations every step of the way. I would also like to thank the whole team I worked with at the dealership— Chris my salesperson, Miss Sharon the receptionist, and Yatin the finance manager. My sincere thanks to them for their efficiency and professionalism and for making my Mercedes experience and enjoyable one. More

I have worked with Fred Romsey, Jr. for about 7 years. He is a very honest and patient service advisor. Because he is so knowledgeable about the Mercedes vehicles, he is trustworthy wit for about 7 years. He is a very honest and patient service advisor. Because he is so knowledgeable about the Mercedes vehicles, he is trustworthy with his guidance and advice on repairs and maintenance. He is very accommodating whenever there have been any urgent vehicle issues. I highly recommend the Mercedes Benz of Natick dealership, and Fred Romsey, Jr. for any Mercedes service needs! More

Rufaro was excellent. He was very knowledgeable and described every features on the car. He were very impressed on how patient and caring he was toward us elderly couple He was very knowledgeable and described every features on the car. He were very impressed on how patient and caring he was toward us elderly couple. He made us feel comfortable and not pressured when buying the car More

Johnny was great he explained everything in details and made it clear for an old man like me. Love his enthusiasm and passion. He also offer ti be available for any other assistant in the future. made it clear for an old man like me. Love his enthusiasm and passion. He also offer ti be available for any other assistant in the future. More

Jay was very accommodating, and knowledgeable. My experience from shopping to purchasing was smooth, pleasant and efficient. He and Dynae really helped me find the perfect certified preowned GLE My experience from shopping to purchasing was smooth, pleasant and efficient. He and Dynae really helped me find the perfect certified preowned GLE. I really appreciate the help! Thanks MB natick! More

It is a reliable and comfortable shop. It’s staff, such as Luis, are experienced, efficient, considerate, patient, decent and polite. It’s staff, such as Luis, are experienced, efficient, considerate, patient, decent and polite. More

Jonny Pham is a nice low key professional. He spend 2 hours showing me all the electronics of my new Mercedes and maybe two more appointments to learn all the functions of the car. He is very He spend 2 hours showing me all the electronics of my new Mercedes and maybe two more appointments to learn all the functions of the car. He is very thorough and very patient but most of all knowledgeable. I was lucky to have been introduced to him. He deserves a #10 More

Great Service. Urgent visit for a tire issue. Brian was great in keeping me informed and working with me to get this done on short notice. Urgent visit for a tire issue. Brian was great in keeping me informed and working with me to get this done on short notice. More

I would highly recommend mercedes natick dealership to anyone in the market for a new car." anyone in the market for a new car." More