Mercedes-Benz of Sudbury

Great service Found my car online. Contacted dealership and started making arrangements for purchase. We live 500 miles away so all paperwork was done by mail. Too Found my car online. Contacted dealership and started making arrangements for purchase. We live 500 miles away so all paperwork was done by mail. Took a little doing but Brian did a great job and was never anything but friendly and no complaints of the hassle. We got there car was clean & ready. We drove out 10 minutes or so later and he gave us suggestions of where to stay for the night & sights to see. Only reason for not a full 5 star was car was not exactly as described online but was disclosed prior to signing final paperwork. Great experience!! More

Purchasing car Sales man, Vito, went above and beyond to help us locate the exact car we were looking for. Jamie from financing is top notch and always a pleasure t Sales man, Vito, went above and beyond to help us locate the exact car we were looking for. Jamie from financing is top notch and always a pleasure to deal with. More

Visit Mercedes-Benz of Natick and ask for Agent Charles I recently leased my first Mercedes from Mercedes-Benz of Natick. Coming from several years of Lexus vehicles, I arrived at the dealer with pretty hi I recently leased my first Mercedes from Mercedes-Benz of Natick. Coming from several years of Lexus vehicles, I arrived at the dealer with pretty high expectations, and Charles Scrymgeour exceeded them. He helped us figure out the right vehicle for us, and there was never any pressure. My past experience with car dealers is that you never hear from them again once you drive away in your new car. Charles has followed-up multiple times just to check in and ask how we like our new E450, and if we have any questions or concerns. When its time to replace the car, I'm going straight to Agent Charles! More

Wonderful buying experience. Vehicle in superb condition I saw a Lexus RX350 2013 and decided to stop by to check. The dealership is awesome and sales consultant, Saena Nikolas was very helpful. Her expertis I saw a Lexus RX350 2013 and decided to stop by to check. The dealership is awesome and sales consultant, Saena Nikolas was very helpful. Her expertise and professional skills guided me in purchasing the SUV. The vehicle was delivered promptly. I am very glad as the vehicle is in good condition and reasonably priced. Yahaya More

Organized and Thorough I drove in with drivers rear tire almost flat, they had my tire in stock and I drove out 90 min later with a cleaned car inside out wi ty h a function I drove in with drivers rear tire almost flat, they had my tire in stock and I drove out 90 min later with a cleaned car inside out wi ty h a functioning tire. More

Pleasant buying experience. Vehicle exactly as advertised. Shopped online for a 2016 C300. Found the vehicle with specs at this dealership. Was assigned to Saena Nikolas. Quick and easy transaction. Painless o Shopped online for a 2016 C300. Found the vehicle with specs at this dealership. Was assigned to Saena Nikolas. Quick and easy transaction. Painless out of state delivery to Connecticut. A satisfying car buying experience. More

Great Customer Service Contacted Dealership through True Car... my schedule is very hectic... so they brought the car to me! Unconventional, maybe... but customer service i Contacted Dealership through True Car... my schedule is very hectic... so they brought the car to me! Unconventional, maybe... but customer service is Top Priority. More

Great experience! I visited this dealership on two occasions looking at two separate cars. As a result I worked with 2 sales reps. I ultimately ended up buying with Sae I visited this dealership on two occasions looking at two separate cars. As a result I worked with 2 sales reps. I ultimately ended up buying with Saena who I found to knowledgeable, patient, and provided excellent customer service overall. She made the process extremely smooth. More

Nail in tire with an immediate road trip planned I arrived on Friday afternoon after several weeks away, got in my S560 and saw a low pressure error in my front right tire. Stopped by to ask the crew I arrived on Friday afternoon after several weeks away, got in my S560 and saw a low pressure error in my front right tire. Stopped by to ask the crew to add air since we were passing by and we saw that there was a nail in the tire. Run flat so it had to be replaced, and I was supposed to head to northern NH the following morning for my son’s LAX game. New tire wouldn’t be in until Monday and all the loaners were out. The service team asked me to hang tight and 10 minutes later they were able to secure a rarely used AMG GLC loaner for me. I truly appreciate their ability to make something work, and my son was thrilled that I made his game. Thank you!!! More

Radiator replacement + oil leak Usually I do not write such long reviews, but I feel I need to tell about my experience with Herb Chambers to avoid their other clients of their level Usually I do not write such long reviews, but I feel I need to tell about my experience with Herb Chambers to avoid their other clients of their level of service. Here is the story: I had an oil leak issue on my G63 AMG (56k miles) and had already had to pay for repairs and then it continues to leak in the same spot. I came back to the dealership for the 2nd time and was assured that I need the exact same repair, which obviously didn't help. I went back to them on Monday, April 22nd for the 3rd time for the same issue. This time they admitted they were wrong with their diagnosis and admitted that the issue is related to the valve cover that needs to replaced. I was expecting a discount due to the fact that the dealership wasted my time twice already replacing the wrong part. I have a high end vehicle and always take excellent care of it. The service manager offered to check with his management regarding the cost. Instead, I received the following response, which came as quite a shock to me: "Good morning Mikhail, I spoke to the service director this morning. He advised that we rather not work on your vehicle to perform the repair because he feels you will never be happy with the work. I apologize on my behalf. --Luis Aguasvivas Mercedes-Benz of Natick" Another story that shows their lever of "service": About a month ago I came for the service to replace the leaking radiator and AC compressor. When I took my car back after the repair was done I started the engine (engine was cool) the I opened the hood and saw the coolant was going and spreading out of the plastic radiator tank. I asked Charles what is it and received a reply that this is normal and nothing to worry about. This is not my first car and I know this usually happens when the air got left inside the radiator. I told him that I cannot accept this repair and the coolant needs to be refilled with a help of "refrigerant machine". He argued a lot with me that this this is normal thing to have (expanding and overfilling coolant) which i strongly disagree with. I insist they take the vehicle back and refill the radiator the right way - take out air from the system. I know this is very serious issue and can cause engine to overheat. On Thursday when we met at the dealership in Natick I told this story to their General Manager. I was very surprised when Service Director Charles Lahti showed his unprofessional again and confirmed that having refrigerant expanding and spreading out through the plastic tank lit is normal thing. On top of that he told me that they never refilled my radiator with a help of machine, but instead of that he just took out some coolant out of the tank and returned me a car (lied to me when told me they did it right way). I never expected such customer service form Herb Chambers. More