Mercedes-Benz of Sudbury

Dishonest and Backs Out of an Agreed Deal Do not do business with this dealership! They backed out of a deal after agreeing to a price. When I discussed it with the General Manager (Fahad), Do not do business with this dealership! They backed out of a deal after agreeing to a price. When I discussed it with the General Manager (Fahad), he hung up on me when I questioned why they would back out of an agreed price. There is no way I would ever do business with this dealership! Go to another Mercedes dealership - great cars, but dishonest people at this dealership. All of this to try to get an extra $3k. More

Excellent Customer Service Saena Nikolas was such a joy to work with, absolutely loved her energy! I would highly recommend this dealership and Saena! Was greeted by Danny th Saena Nikolas was such a joy to work with, absolutely loved her energy! I would highly recommend this dealership and Saena! Was greeted by Danny the Sales manager who was an absolute doll as well and I love my new car : ) More

Excellent service I was welcomed to the dealer politely and given the time to look as well as ask question without any pressure. The sales manager introduced me to the I was welcomed to the dealer politely and given the time to look as well as ask question without any pressure. The sales manager introduced me to the person who was going to help me decide if that particular vehicle was for me and how comfortable I was with going on a test drive. Mr. Armin was not only polite, he took the time to explain and discuss the importance of the vehicle that is comfortable for me as well as the finance. Armin was well informed about the vehicle I was purchasing and passed that knowledge to me. I have told my family and friend all about the service received at Mercedes Benz Natick, MA. I left with the vehicle that felt right and safe. Thank You Armin. More

An exceptional buying experience My experience working with Saena was a very positive one. She answered all my questions and was very professional. She followed up to make sure I had My experience working with Saena was a very positive one. She answered all my questions and was very professional. She followed up to make sure I had all the information needed to make an informed decision. Danny was also very helpful. So was Caroline. More

Exceptional service Charles listened to my needs and wants and brought me the car that fits and suits me. Very happy with the sales and service provided. Charles listened to my needs and wants and brought me the car that fits and suits me. Very happy with the sales and service provided. More

One of the best service experiences I can recall My previous service experience (last year) with this dealership was very disappointing and I had no intention of ever returning. However, I did arran My previous service experience (last year) with this dealership was very disappointing and I had no intention of ever returning. However, I did arrange for service this week because it was convenient for me. I was fortunate that Savannah was assigned to my service call. Due to the repair required, my car needed to be left overnight. Savannah followed up with me on the progress and when she advised me the time(s) she would follow up with me, she did. She never gave me the impression she was too busy to speak with me and I appreciate that. More

Service Exceptional service from start to finish. Savannah explained it would take approximately two hours for the oil and filter change and one hour later it Exceptional service from start to finish. Savannah explained it would take approximately two hours for the oil and filter change and one hour later it was complete. Very happy with the customer service. More

Exceptional buying experience Exceptionally knowledgeable sales team and wonderful buying experience I cannot say enough about Steve Boston and Alex Zizza who went above and beyond Exceptionally knowledgeable sales team and wonderful buying experience I cannot say enough about Steve Boston and Alex Zizza who went above and beyond to make sure I was happy with my purchase More

Great car Great price The attention I received at Mercedes of Natick, and especially from Salesman, Steve Boston, was exemplary. Car-Buying should always be this easy a The attention I received at Mercedes of Natick, and especially from Salesman, Steve Boston, was exemplary. Car-Buying should always be this easy and satisfying!. More

Great, fast and efficient. Brought my vehicle in for service and had a great experience with the service team. They were very respectful, friendly,fast and very efficient. Thank Brought my vehicle in for service and had a great experience with the service team. They were very respectful, friendly,fast and very efficient. Thank you.. More