Mercedes-Benz of Sudbury

Jonny was incredibly thorough, knowledgeable, helpful and friendly. He went above and beyond in our training to make sure I understood every feature and amenity of my vehicle. friendly. He went above and beyond in our training to make sure I understood every feature and amenity of my vehicle. More

I took my car in for a state inspection since this is where I bought my Mercedes-Benz. I went in at 9 am and didn't hear any update at 10 am so I asked about the status of the inspection. Apparently, the where I bought my Mercedes-Benz. I went in at 9 am and didn't hear any update at 10 am so I asked about the status of the inspection. Apparently, the inspection was done but my car is nowhere to be found. They claimed they took it for a car wash. I waited for another hour before my car was returned. And it was not washed. I should have taken my car to a regular shop for a routine inspection which normally takes 15 min, no more than 30 min. Folks at this store do not greet you and act unprofessionally. Except for the ladies at the front desk, they're always super friendly and helpful. More

Savannah Silva is the best in breed for client services. She has taken care of me like family for over 6 years! She is an absolute professional and gives great advice when making decisions about service She has taken care of me like family for over 6 years! She is an absolute professional and gives great advice when making decisions about service. Will only service my car with her! If they had 10 stars I’d give her a 10! More

Jonny was amazing. He walked me through my whole car and even when I had questions after the fact he responded right away. He walked me through my whole car and even when I had questions after the fact he responded right away. More

Had a great experience buying my new car with Howard at Mercedes Benz of Natick Mercedes Benz of Natick More

We bought two cars on the same day and the process was made easy by Joel who not only helped with any questions we had at the moment but is still helping weeks after we bought it. made easy by Joel who not only helped with any questions we had at the moment but is still helping weeks after we bought it. More

Vito was the best salesperson I’ve ever worked with. Vito made the car purchase frictionless, and he was very knowledgeable. I’ve purchased luxury cars from Lexus, Mercedes and BMW and will return to hi Vito made the car purchase frictionless, and he was very knowledgeable. I’ve purchased luxury cars from Lexus, Mercedes and BMW and will return to him at Mercedes Natick / Herb Chambers. I have confidence in their customer support and service. More

I loved working with Rafi. .he is friendly, knowledgeable and professional. He went out of his way to help me get the best deal possible! What a pleasant experience and I will d .he is friendly, knowledgeable and professional. He went out of his way to help me get the best deal possible! What a pleasant experience and I will definitely be referring him to my family and friends! More

Luis Aguasvivas is one of the best Service Advisor I have dealt with anywhere. He is very understanding and accommodating my needs for the service. My 2016 E400 Cabriolet has only 27800 miles driven, but lat dealt with anywhere. He is very understanding and accommodating my needs for the service. My 2016 E400 Cabriolet has only 27800 miles driven, but lately many things have gone wrong. Parking break replaced and oil leak from the timing cover repaired. This car (bought as a retirement gift to myself) is very leisurely driven and mostly parked in the sheltered garage. Mercedes reliability is not what it claims to be. Now, it needs spark plugs, battery and air filters replaced. I understand these are recommended services by the time and mileage, but still it costs thousands of dollars almost every year after warranty expires. Very annoying! Nonetheless, the Mercedes-Benz of Natick is the first class dealership. More

Brian in service and all the service staff were great. . Brian went over everything with me and I was happy with the outcome. . Brian went over everything with me and I was happy with the outcome. More