Dealer Reviews
Service Reviews
Cars for Sale
Dealer Log In
All Salespeople
Sales Department
Mercedes-Benz of Temecula
Temecula, CA
1,349 Reviews
This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Filter Reviews by Keyword
By Type
Showing 1,349 reviews
September 24, 2014
Converted BMW owners We had little intention of purchasing a MB, but on our outing to purchase a new BMW we thought we would stop by the MB dealership first. After our vi We had little intention of purchasing a MB, but on our outing to purchase a new BMW we thought we would stop by the MB dealership first. After our visit we did fulfill our mission to also test BMW and needless to say, we returned and purchased the MB. To sum up our visit: - extreme professionalism - listened to us throughout the process, from our needs and preferences in choosing the right vehicle to closing on a price - the attention to detail on everything during the process, including the state of the art facility leaves little doubt that our experience going forward will be nothing but exemplary More
by brudins
Employees Worked With
Juan Carlos Rasilla, Antony Chandler, Vincent Troncoso, Alvaro Acevedo
Helpful September 21, 2014
Outstanding Dealer! We bought our very first Mercedes Benz at this dealer and I can say that our experience with their service is OUTSTANDING!! Customer Service is excep We bought our very first Mercedes Benz at this dealer and I can say that our experience with their service is OUTSTANDING!! Customer Service is exceptional and very friendly staff! More
by Boboy
Employees Worked With
Enzo Impagliazzo
August 20, 2014
Came in for a service & Returned to make a purchase. I came in to get my car detailed and my experience with the service department was truly EXCEPTIONAL. Ramon Ventura and Frank went above and beyond. I I came in to get my car detailed and my experience with the service department was truly EXCEPTIONAL. Ramon Ventura and Frank went above and beyond. I left this location a very happy customer. A few weeks later I had car trouble and the first person I called was Ramon V. Again, he was very helpful. I decided that it was time trade in my car rather than fix it. Ramon helped with the trade in process and Micheal Hunter was my EXCEPTIONAL sales person. He walked me through the entire sale without being pushy. I drove my new car home the same day. I highly recommend Mercedes Benz of Temecula and Michael Hunter is DEFINITELY the sales person that you want to work with. Thank you very much to everyone at this dealership. I am a very happy in my new car. More
by Diverswife05
Employees Worked With
Wayne Molter, Jeff Johnson, Frank in Service Dept., Michael Hunter, Ramon Ventura
August 07, 2014
Happy Special thanks to Vince,Jason k,Deby G...The best experience on purchasing my new benz.......Very satisfied customer,wonderful atmosphere and everyone Special thanks to Vince,Jason k,Deby G...The best experience on purchasing my new benz.......Very satisfied customer,wonderful atmosphere and everyone was very nice and professional! More
by mnovelo
Employees Worked With
vince (sales.mnger) jason keck(sales rep) deby (finance mngr), Vincent Troncoso
August 01, 2014
Great dealership Juan Carlos Rasilla went above and beyond. We were very impressed with the new dealership and staff. We are very happy with our purchase. Thank you a Juan Carlos Rasilla went above and beyond. We were very impressed with the new dealership and staff. We are very happy with our purchase. Thank you again More
by ili's
Employees Worked With
Juan Carlos Rasilla
July 12, 2014
Ne w Car The dealership made my new car purchase simple. The staff at this dealership were wonderful. I would recommend them!!! This is my sixth new car, ver The dealership made my new car purchase simple. The staff at this dealership were wonderful. I would recommend them!!! This is my sixth new car, very easy.....Thank you. More
by jmolstad
Employees Worked With
Enzo Impagliazzo
July 11, 2014
2nd car We were so pleased with our first purchase, we decided to double up. Our experience was beyond expectations. Dan, our sales guy, was phenomenal. We We were so pleased with our first purchase, we decided to double up. Our experience was beyond expectations. Dan, our sales guy, was phenomenal. We are so impressed with the entire dealership. Thanks again. More
by davidaxene
July 11, 2014
Great First Purchase Experience This was our first purchase of a Mercedes and it was an exceptional experience. Our sales person, Enzo, and management staff went beyond our expectat This was our first purchase of a Mercedes and it was an exceptional experience. Our sales person, Enzo, and management staff went beyond our expectations to meet our needs. The sale went smoothly without any stress or pressure to buy. I would highly recommend purchasing a car through this dealership. They have a very friendly and courteous staff. More
by hdstovall
Employees Worked With
Enzo Impagliazzo
June 17, 2014
missing service I was a little disappointed to learn that the manual recommends the tires be rotated every 5,000 miles. My car has 16,000 miles on it. Although t the I was a little disappointed to learn that the manual recommends the tires be rotated every 5,000 miles. My car has 16,000 miles on it. Although t they checked the tread on the tires, they have yet to be rotated even once. That service wasn't even offered. I have a busy schedule and don't have time to take it somewhere else to have this recommended maintenance done. I was also surprised that after identifying my cell phone number off their caller id, and reading it back to me to confirm, it was entered wrong in the system so I never got a call that my car was done. I did have a better experience with this Mercedes dealership in Temecula than I had with the one in Ontario, which took over an hour to just give my car a car wash, while I was waiting. I was just there to have the tow hitch cover popped in. I should have been out of there in 5 minutes. Instead, that visit took almost an hour and a half. That was completely unacceptable and I will never return nor recommend Fletcher Jones of Ontario. $200 for an oil change, without even tire rotation, seems a bit excessive to me. More
by allie1974
Employees Worked With
Alvaro Acevedo
May 23, 2014
A Service Ramon took very good care of my car service needs. I was really pleased with the prices for the services rendered and I will continue use Mercedes Ben Ramon took very good care of my car service needs. I was really pleased with the prices for the services rendered and I will continue use Mercedes Benz of Temecula when my car warranty expires. More
by Carlnbarbara
Employees Worked With
Ramon Ventura
