Mercedes-Benz of Temecula

Schedule A service 2018 MB C-300 The intake of the car went very smoothly with Samuel Lafoca quickly and efficiently explaining what service would be done. Returning the car was a li The intake of the car went very smoothly with Samuel Lafoca quickly and efficiently explaining what service would be done. Returning the car was a little exasperating. Sam called us when the car was ready and the service was completed with 15 minutes of Sam’s estimation. We needed a ride to the clinic and the Uber process took about 3 hours. This was frustrating. Sam filled our gas tank which was appreciated but I feel the Uber process should could be better. More

Good service you can count on I own a Mercedes due to the simple fact that you get what you pay for. The service is always friendly and the loaner vehicle is a necessity so that m I own a Mercedes due to the simple fact that you get what you pay for. The service is always friendly and the loaner vehicle is a necessity so that my life can continue with minimal inconveniences. The reason for the 4 stars instead of 5 is that in the calls that I have have made to the service department they were extremely delayed in responding to me. I can appreciate that the representatives are very busy and there is a text message option but sometimes I need to voice my concerns to an actual human. I will bring my car back and recommend this location to friends. Unfortunately the following day after service the check engine light came on which is extremely frustrating and inconvenient, not to mention expensive considering the last payment I just made. More

TRUTH & HONESTY IS A REALITY AT FLETCHER JONES Phil Carreon, Service Manager Fletcher Jones Murrieta does not mix words when it comes to responsible and fair dealings with Mercedes customers. I am Phil Carreon, Service Manager Fletcher Jones Murrieta does not mix words when it comes to responsible and fair dealings with Mercedes customers. I am 82 years old and whether you are dealing with their Newport Beach property or Murrieta, I have found them to be trustworthy, fair is business dealings and a great investment when problems occur. More

Attentive, Friendly and Efficient I have been having my vehicle serviced here for the past 5 years and they always take excellent care of me. Sam is my service advisor and has gotten t I have been having my vehicle serviced here for the past 5 years and they always take excellent care of me. Sam is my service advisor and has gotten to know exactly how I like things to run and he always makes it happen. More

First service Was done quickly. The Uber ride was very efficient. The service manager was very professional. I am happy with the service so far. The overall servi Was done quickly. The Uber ride was very efficient. The service manager was very professional. I am happy with the service so far. The overall service was great. More

Excellent Service Adviser Sam Lafoca is extremely knowledgeable and professional besides being very easy to deal with. He takes excellent care of his customers and does Merce Sam Lafoca is extremely knowledgeable and professional besides being very easy to deal with. He takes excellent care of his customers and does Mercedes Benz of Temecula proud! More

Fender Excellent service. Staff were very helpful. I dealt with Allan from Service and he had to research what happened and my vehicle was fixed and also was Excellent service. Staff were very helpful. I dealt with Allan from Service and he had to research what happened and my vehicle was fixed and also washed. More

Could not expect better service Our service writer Jose Hernandez was just fantastic! Completed the work on time and as promised, vehicle was washed and ready when I arrived for pic Our service writer Jose Hernandez was just fantastic! Completed the work on time and as promised, vehicle was washed and ready when I arrived for pick up. These guys know how to run a service department. More

Car not being cleaned Overall satisfied however my car was not cleaned completely when it was returned to me the interior wasn’t even wiped! I expected that my car being cl Overall satisfied however my car was not cleaned completely when it was returned to me the interior wasn’t even wiped! I expected that my car being cleaned inside as well when returning tome! More

Fantastic Auto Buying Experience My experience in leasing my new vehicle from Mercedes-Benz of Temecula was Outstanding. The dealership is absolutely beautiful and the entire staff w My experience in leasing my new vehicle from Mercedes-Benz of Temecula was Outstanding. The dealership is absolutely beautiful and the entire staff was friendly and helpful. My salesperson was knowledgeable and helped make the entire process simple and easy. I will definitely be a repeat customer. More