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Mercedes-Benz of the Woodlands

The Woodlands, TX

5.0
3,189 Reviews
Thank you for visiting Mercedes-Benz of The Woodlands, Texas' top rated authorized Mercedes-Benz dealer. Our all-new Mercedes showroom and service facility in The Woodlands area of Houston opened in April 2015 in the growing area North of Houston in Southeast Montgomery county. Our all new, full service Mercedes dealership is located convenient to I-45 between Conroe and Houston. We offer The Luxury of Convenience CONCIERGE PICKUP AND DELIVERY Luxury buyers expect luxury services, and we wouldn’t have it any other way. So our concierge service will save you a trip to the dealership by picking up your car when it's ready for service and promptly returning it when the job is complete. FREE LIFETIME CAR WASHES You keep your shoes shined, your suits pressed, your hair just so, and you want your car to look as put-together as you do. We want that too, which is why we’ll wash your car, for free, for as long as you own it. PRODUCT GENIUS BAR Modern luxury cars have technology everywhere you look, and we want you to experience our cars at their fullest expression. So we brought in some geniuses. People who know how to do everything from syncing phones and programming the navigation system to adjusting the mirrors or storing seat preferences. You name it, they’re here to show you how to do it. PRIVATE BUSINESS CENTER Luxury car owners know the value of their time, and at Mercedes-Benz of The Woodlands, we value your time. Our quiet, connected private business center will keep from having to brea
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16917 Interstate 45 South

The Woodlands, TX

77385

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Showing 3,189 reviews

June 01, 2022

Trent was professional and knowledgeable. He was determined to put me and my husband in a car! I would recommend him greatly! More

by accbranch1966
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Trent Hjuler
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jun 02, 2022 -

Mercedes-Benz of the Woodlands responded

Congratulations on your new vehicle! We are so glad that Trent had the opportunity to work with you, and that our team could make this a top-notch experience! We hope you enjoy your new vehicle, and we look forward to continuing to serve you in the future! Ashley Mahana Customer Care Manager Direct line: 936-224-7749

June 01, 2022

Trent Hjuler and Arturo Gutierrez are the best sales/finance duo in Texas! Very helpful and professional! Went above and beyond in help with the purchase of our 2022 C class Mercedes Benz!! More

by accbranch1966
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Arturo Gutierrez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Michael Lilley
5.0
This rating includes all reviews, with more weight given to recent reviews.
Trent Hjuler
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jun 02, 2022 -

Mercedes-Benz of the Woodlands responded

Thank you for taking the time to write this review and let us know how we are doing. Our customers are our top priority and your feedback is greatly appreciated. Congratulations on your 2022 C Class Mercedes!! Trent, Arturo, and our team here at Mercedes-Benz of the Woodlands are glad to have you as a customer. Ashley Mahana Customer Care Manager Direct line: 936-224-7749

May 31, 2022

Sam was very professional and worked digently with us to reach a deal I could accept. More

by danielcallens
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Sam Kraim
May 31, 2022 -

Mercedes-Benz of the Woodlands responded

It's great to hear that Sam was able to get you exactly what you needed. Our goal is to make sure everyone who walks through the door leaves happy. Thank you, Daniel, for choosing Mercedes-Benz of the Woodlands! Ashley Mahana Customer Care Manager Direct line: 936-224-7749

May 30, 2022

Shop rate is $210, but you definitely get what you pay for, not only in quality of the work but customer service as well. Lounge is nice if you choose to stick around as well. More

by Fertheloss
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
John
May 31, 2022 -

Mercedes-Benz of the Woodlands responded

Thank you for choosing Mercedes-Benz of the Woodlands, your feedback and rating mean a lot to us. We're glad we were able to help, and we look forward to seeing you again! Ashley Mahana Customer Care Manager Direct line: 936-224-7749

May 30, 2022

Wow, I’m in total disbelief that due to vehicle shortage “CHARGING $10,000 over MSRP” is okay. Manny, was all to comfortable with sending me the “INFLATED CAR PRICE” proceeds to try and rationalize the reas More

by DGal2010
Customer Service
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Manny Hiotis
Jun 01, 2022 -

Mercedes-Benz of the Woodlands responded

We're sorry that you didn't have a completely satisfying experience. While some specialty vehicles do carry a market adjustment, we pride ourselves on always offering a competitive market price as well as an excellent customer experience. Would it be possible to have someone from our management team reach out to you directly to discuss this? We’d love the opportunity to address any issues. Ashley Mahana Customer Care Manager Direct line: 936-224-7749

May 30, 2022

Great communication and service from Juan. Thank you. Very professional and quick to respond to my questions More

by darylbrogers
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Juan Renteria
May 31, 2022 -

Mercedes-Benz of the Woodlands responded

Hi Daryl! We appreciate your business and our team looks forward to serving you again soon! Ashley Mahana Customer Care Manager Direct line: 936-224-7749

May 29, 2022

Everyone is very professional and the customer service is impeccable. Enjoyed my visit to the dealership More

by Christine Domangue
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Michael Lilley
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Anna Hirsch
May 31, 2022 -

Mercedes-Benz of the Woodlands responded

Christine, thank you for the kind words for our service department! We look forward to sharing your compliments with them, and don't hesitate to let us know if we can be of further assistance. Ashley Mahana Customer Care Manager Direct line: 936-224-7749

May 29, 2022

Super friendly people and even faster service. I would definitely recommend for your service needs. More

by Wright.jasonm
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Forgot- sorry
May 31, 2022 -

Mercedes-Benz of the Woodlands responded

Thanks for sharing your thoughts about your experience with Mercedes-Benz of the Woodlands. We appreciate your business and hope to see you again soon! Ashley Mahana Customer Care Manager Direct line: 936-224-7749

May 28, 2022

I took my Mercedes for service and it was fantastic! John did a great job explaining every single step. This dealership has always been outstanding! Their customer service and all its personnel are skil More

by Mzkbahr
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
John
May 31, 2022 -

Mercedes-Benz of the Woodlands responded

Thank you for your very kind review. We strive to make sure that all of our customers leave happy, and it's great to hear about your excellent experience with John and our team here at Mercedes-Benz of the Woodlands. Ashley Mahana Customer Care Manager Direct line: 936-224-7749

May 28, 2022

Very good service. Great waiting room with snacks. Service manager at entry took control and got my EQS 580 software updated on a recall More

by Dflet52
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Steven Davis
1.0
This rating includes all reviews, with more weight given to recent reviews.
May 31, 2022 -

Mercedes-Benz of the Woodlands responded

Thank you for your business and this review. We're happy to hear our team was able to serve you and demonstrate our commitment to great service. If there is anything we can assist you with in the future, please let us know. Ashley Mahana Customer Care Manager Direct line: 936-224-7749

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