Mercedes-Benz of the Woodlands - Service Center

From the first time I brought a Mercedes to this dealership for service (I'm on my 4th Mercedes) I have never had a vehicle serviced anywhere else. The experience is truly upscale, and they have dealership for service (I'm on my 4th Mercedes) I have never had a vehicle serviced anywhere else. The experience is truly upscale, and they have the process down to a very efficient science: 1) my car tells me it's time to book service 2) I book my appointment online 3) I pull in am greeted warmly by the team awaiting my arrival 4) I walk directly into the clean and comfortable cafe-style waiting area 5) My service professional comes to ME (I'm set up with laptop, phones, and fresh coffee at the coffee bar) and introduces himself then reviews the service and provides a timeline estimate 6) right on time, he lets me know the car is ready, and it's right up front, freshly detailed. I mean it just can't get any better than that! Well, maybe some high protein / low carb snacks like nuts and string cheese would be nice :) More

I had an amazing service experience throughout the entire process. Elizabeth Rincon and her team were able to get me in and out as promised. Thanks process. Elizabeth Rincon and her team were able to get me in and out as promised. Thanks More

Everything went smoothly, as usual. Originally planned on waiting, but needed new brakes. My advisor got me a loaner car and was able to enjoy the rest of my day. Originally planned on waiting, but needed new brakes. My advisor got me a loaner car and was able to enjoy the rest of my day. More

We always receive too notch service at MBOTW. Thank you for always providing fantastic service! Thank you for always providing fantastic service! More

Excellent service at The Woodlands Mercedes Dealership! The staff is so professional and take care of the customer. They definitely have my business! Thank you for your dedication to your customers! The staff is so professional and take care of the customer. They definitely have my business! Thank you for your dedication to your customers! More

Mark Escobar is great. All the guys in the bays area are very nice and courteous. All the guys in the bays area are very nice and courteous. More

The folks at Woodlands Mercedes are a great bunch to deal with. Juan over sprinters makes me feel that when I leave he has done everything to insure me my vehicle has been taken care of . Thanks for everythi with. Juan over sprinters makes me feel that when I leave he has done everything to insure me my vehicle has been taken care of . Thanks for everything and MERRY CHRISTMAS More

Excellent advisor and advocate. My first experience w Mark and thus dealership. Both were excellent. A new level of customer satisfaction My first experience w Mark and thus dealership. Both were excellent. A new level of customer satisfaction More

Very knowledgeable, friendly and polite personnel. Keep up doing your great job, thanks a lot. Keep up doing your great job, thanks a lot. More

All of the staff were friendly and helpful and our service coordinator, Steven Davis, listened and addressed all of our concerns in a very professional manner. service coordinator, Steven Davis, listened and addressed all of our concerns in a very professional manner. More