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Mercedes-Benz of the Woodlands - Service Center

The Woodlands, TX

5.0
1,837 Reviews

1,837 Reviews of Mercedes-Benz of the Woodlands - Service Center

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June 24, 2021

The best dealership I have ever visited. I can’t imagine going anywhere else now! I love Mercedes Benz of the Woodlands. More

by bwachtendorf
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Mark Escobar
5.0
This rating includes all reviews, with more weight given to recent reviews.
Marcos Morales
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Mike Lange
Jun 28, 2021 -

Mercedes-Benz of the Woodlands responded

Thank you for your review. We appreciate your kind words! We can't wait to see you again in the future!

June 23, 2021

MBOTW always goes the extra mile for me. This is my 2nd MB and I'm not sure I could ever go back to a 'normal' dealership and get the same courtesy and convenience. Gaston has been my service guy for both More

by SF
Recommend Dealer
Yes
Employees Worked With
Gaston
Jun 23, 2021 -

Mercedes-Benz of the Woodlands responded

Thank you for your review. We are so happy to hear about your experience with our dealership and especially with Gaston! We hope to continue living up to your expectations for years to come!

June 22, 2021

Everyone is so nice here and the service is fast and reliable every time. Easy in, easy out! More

by dewilli04
Recommend Dealer
Yes
Employees Worked With
Mike Lange
Jun 23, 2021 -

Mercedes-Benz of the Woodlands responded

Thank you for your review. We are so happy to hear about your visit! We hope to see you again in the future!

June 22, 2021

Best service advisor, top notch service,and as always the best dealership lobby to wait and relax More

by Jun delapena
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Richard Metodiev
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Service assistants
Jun 23, 2021 -

Mercedes-Benz of the Woodlands responded

Thank you for your review. We are so happy to hear about your service experience! We hope to see you again soon!

June 22, 2021

Gaston was impeccable both professionally and personally as our service rep. He was knowledgeable and updated us on the status of services throughout the process. He responded immediately when we had ques More

by John.powers
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Rosario Stahl
5.0
This rating includes all reviews, with more weight given to recent reviews.
Fred Gallucci
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Gaston
Jun 22, 2021 -

Mercedes-Benz of the Woodlands responded

Thank you for taking the time to leave a review. We apologize about your experience with the Katy location, but we are so happy to hear that Gaston and the rest of our team was able to provide you with excellent service! Welcome to the MBOTW family. We can't wait to see you again!

June 20, 2021

We had great service! Miss Katherine Stern was great salesperson and was very knowledgeable of the vehicle that we purchase. Miss Stern made us feel comfortable as she explained the the vehicle and the More

by bridgewater09
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Arturo Gutierrez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Fred Gallucci
5.0
This rating includes all reviews, with more weight given to recent reviews.
Katherine Stern
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jun 20, 2021 -

bridgewater09 responded

Great service!!!

Jun 20, 2021 -

bridgewater09 responded

Great car dealership!!!!

June 20, 2021

The service was first class and everything that I need to be taken care of was pointed out and explained, personnel were very professional and took time to explain what the vehicle required. Great experience More

by jrd82744
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Mark Escobar
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jun 22, 2021 -

Mercedes-Benz of the Woodlands responded

Thank you for your review. We are pleased to hear about your service experience! We hope to see you again in the future!

June 20, 2021

It’s always a pleasure visiting MBOTW, the facilities are great including amenities like the massaging chairs that I particularly enjoyed this time, and their customer service is beyond outstanding! More

by Dilia
Customer Service
Friendliness
Recommend Dealer
Yes
Employees Worked With
Richard Metodiev
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Donald Hutchins, Noelia Salazar-Murphy
Jun 22, 2021 -

Mercedes-Benz of the Woodlands responded

Thank you for your review. We appreciate your kind words! We hope to continue living up tp your expectations for years to come!

June 19, 2021

Best dealership I’ve ever experienced. First Class in every way! Will definitely recommend & shop there again for my next car! Excellent in every way! More

by Delta Flange
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Anthony Surface
5.0
This rating includes all reviews, with more weight given to recent reviews.
Liz Rincon
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jun 22, 2021 -

Mercedes-Benz of the Woodlands responded

Thank you for your review. We are pleased to hear about your experience! We can't wait to see you again in the future!

June 19, 2021

Prompt, efficient, pleasant service. Gaston accommodated my desire to finish up early due to Friday traffic. All personnel encountered were polite, friendly, and attentive. Keep it up! More

by Cindy O.
Customer Service
Quality Of Work
Friendliness
Recommend Dealer
Yes
Employees Worked With
Gaston
Jun 21, 2021 -

Mercedes-Benz of the Woodlands responded

Thank you for your review. We are so happy to hear that Gaston was able to help you out! We hope to see you again in the future!

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