Mercedes-Benz of the Woodlands - Service Center

Excellent Service by all we worked with We took our car for 10,000 mile service and was very impressed by everyone we encountered. Liz was especially helpful, and knowledgeable. We called We took our car for 10,000 mile service and was very impressed by everyone we encountered. Liz was especially helpful, and knowledgeable. We called ahead of time because we were an hour earlier than our appointment time but Liz said to come on that she would get us right in. When we arrived they got our car in right away. While there they fed us lunch and had coffee and anything else we might want to drink. All and all we had a wonderful experience and would recommend this dealership to anyone looking for a Mercedes-Benz. More

Excellency in customer service This is the second time I have visited the service center at Mercedes-Benz of The Woodlands. The first had to do with an air conditioning problem that This is the second time I have visited the service center at Mercedes-Benz of The Woodlands. The first had to do with an air conditioning problem that was immediately corrected. The second time was for my B Service on my Benz. Just like the first time, I was met by quickly, ascertained the reason for my visit and, then, shown to the waiting area. My Service Advisor - Liz Rincon - met with me and began the process of service needs. She was most helpful as well as knowledgeable. She continuously kept me appraised of the work schedule, provided an estimate and permitted me the opportunity to make any changes to the proposal. Her knowledge was extremely helpful in making determinations as to the pros and cons of the suggested service items. This is the second time I have been fortunate to have Liz as my Service Advisor. They do an exceptionally excellent job. More

Excellent Service from dealership & Liz Rincon I told Liz of my problem. She got a loaner for me and fixed the problem. Excellent service by all everytime I take my car in. I told Liz of my problem. She got a loaner for me and fixed the problem. Excellent service by all everytime I take my car in. More

Excellent Road service with Mr Wong was outstanding, young man had a great attitude and stearred me to the dealership for four new tires. Service writer Liz Ri Road service with Mr Wong was outstanding, young man had a great attitude and stearred me to the dealership for four new tires. Service writer Liz Rincon was friendly and had a great attitude, wait time was a little long for new tires and alignment, however I didn't realize they did a ten point inspection at the same time. Great dealership, great road service, great service dept, and great service writer. Thanks for the Great Experience. More

quality of personnel and service justifies cars' cost. The overall sense of competence and helpfulness was evident the moment we walked in the door of this dealership. Mike Lange and the other folks The overall sense of competence and helpfulness was evident the moment we walked in the door of this dealership. Mike Lange and the other folks we dealt with met our every need, In part because they understanding full well how much we (and no doubt many other Mercedes owners) treasure their MB vehicles. No doubt this dealership's employees have lots to do each and every day; and much of it must be of a repetitive nature. Nevertheless, during our visits to Mercedes-Benz of the Woodlands, we are always made to feel special, and they let us know that they will do whatever it takes to meet our service/repair expectations--which, by the way, they have done each and every time. Take it from me You just can't go wrong doing business with Mercedes-Benz of the Woodlands. More

Superior experience On a consistent basis Mercedes Benz of the Woodlands by far exceeded my expectations! Service Advisor, Liz Rincon displays professionalism and exped On a consistent basis Mercedes Benz of the Woodlands by far exceeded my expectations! Service Advisor, Liz Rincon displays professionalism and expedite customer service at all times! Thank you for providing shuttle service, your driver was very courteous! More

Truly outstanding I have been a Mercedes owner for for 12 years I am driving my third Mercedes, the first that I bought at the Woodlands dealership, by the way if your I have been a Mercedes owner for for 12 years I am driving my third Mercedes, the first that I bought at the Woodlands dealership, by the way if your looking to buy a car Jaclyn my sales person is in a class all by herself, I am sure they have other outstanding sales people there as everyone has been so helpful but she is tops in my book. Everything has been easy, fair and accurate, what more can you ask for in what most would consider unpleasant necessities ( buying and servicing a car). I followed my service representative Richard, from the dealership I use to do business with when he left the place just wasn't the same and I was a customer there for almost 10 years. I guess what I love most about Richard is he always goes the extra mile, keeping me informed throughout the service process he is very knowledgeable about all the different types of vehicles and gives me good advice on servicing. as an example I brought my wife's C.L.K. 350 in for a window washer issue and he suggested I get the front brakes replaced as they were about to go into the warning light notice he knew I would just be back there in a week or so and was respectful of my time, because I trust him unquestionably and he knows my lifestyle I appreciated him thinking that why should I have to just be back there soon. I can go on and on, but I have to get back to work. A very satisfied customer, Joe Natoli More

Liz Rincon is always outstanding ... Experience is great there so smooth and professional. I will have another mb just to enjoy that dealership and their attention.... It is really differ Experience is great there so smooth and professional. I will have another mb just to enjoy that dealership and their attention.... It is really different . More

the best service experience I would like to recognize Mike Lange for the outstanding service he provided to us on our first visit to this dealership, not only he was ready for u I would like to recognize Mike Lange for the outstanding service he provided to us on our first visit to this dealership, not only he was ready for us but time the time to give us a tour of the facility and introduce us to some of the personnel. the repair service was prompt, complete and all the items were repaired and explained to us, he also follow up a few days later to insure that all was well and to tell us that a part had arrived foe us to pick up. More

Great Experience I've been waiting for The Woodlands to have a Benz dealership and I can say it's been worth the wait. It is by far one of the most beautiful and court I've been waiting for The Woodlands to have a Benz dealership and I can say it's been worth the wait. It is by far one of the most beautiful and courteous Benz service I have had pleasure to deal with. Beats the pants off Mercedes-north as they have only declined in true customer service!!! At the Woodlands location attendants were very eager to help check you in. My service advisor Richard Metodiev, was very attentive to my needs and answered all of my questions. He made the move into my loaner car simple and easy. I'm very happy to have him as my advisor and feel has the best interest of his clients. I give the experience a all around A+ More