Merchants Auto

First, I want to say that Jeff was great to work with. He was responsive, friendly and professional from start to finish. However, I have to only give the dealership as a whole a 2-star experience because He was responsive, friendly and professional from start to finish. However, I have to only give the dealership as a whole a 2-star experience because the process was not smooth for me at all. Maybe Merchants doesn't register a lot of cars in Massachusetts, but the entire process took over 3 weeks to complete. There seemed to be a lot of miscommunication between Merchants and the finance partner, First Citizens Bank. The terms of my loan were not fully disclosed at the beginning and kept evolving as the transaction moved along. I felt First Citizens was not fully transparent about their financing fees, nor the timing or other requirements needed to complete this transaction. I was approved for the loan instantly, but then the process really took a turn and I almost pulled the entire deal due to a very rude phone encounter with the representative from First Citizens Bank. In the end, I received my work van and I am happy with the vehicle. But the process was not smooth. I would have to seriously debate whether to use Merchants again for my next commercial vehicle purchase. More

The process was super fast, and Damian Gutierrez made it all incredibly enjoyable and easy! He stayed late to help us finish our paperwork and answered all of our questions. all incredibly enjoyable and easy! He stayed late to help us finish our paperwork and answered all of our questions. More

You did some serious work in order to find financing. Thank you very much. Can't wait to pick up the car. Thank you very much. Can't wait to pick up the car. More

The process was so easy and smooth and we had the best help. Both Toby and Elias were amazing to work with. Such a great environment. We walked in just wanting to shop around with no plans to purchase tha help. Both Toby and Elias were amazing to work with. Such a great environment. We walked in just wanting to shop around with no plans to purchase that day but ended up purchasing the first vehicle we looked at!! Would definitely recommend Merchants Auto to friends and family!! More

My salesmen Bill Murray was great. He made everything so easy and stress free. Thank you for a great experience. He made everything so easy and stress free. Thank you for a great experience. More

Great service, got in my car in right away for inspection! I would highly recommend the service. inspection! I would highly recommend the service. More

My vehicle failed its inspection when I bought it. The next day I called to get an update, they told me that they couldn’t give me any information on my own vehicle! The next day I called to get an update, they told me that they couldn’t give me any information on my own vehicle! More

Armando was a great salesman, he worked hard at getting me what I wanted. I would definitely recommend him to anyone looking to purchase a car. me what I wanted. I would definitely recommend him to anyone looking to purchase a car. More

The sales rep Mike Duval was amazing and made it easy and painless. All the employees were very pleasant! I highly recommend them. painless. All the employees were very pleasant! I highly recommend them. More

We had a fabulous experience with Merchant’s Auto! Mike was very personable, friendly, and helpful. Mike was very personable, friendly, and helpful. More