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Merchants Auto

Hooksett, NH

4.5
2,063 Reviews
Merchants Auto is the largest pre-owned dealership in New Hampshire! Being part of Merchants Fleet, one of the largest fleet leasing companies in the US, we have access to nearly 150k vehicles previously owned by Merchants Fleet. We know the full maintenance history from day one, many of the vehicles are less than 3 years old and have fewer than 60k miles. Low prices, an in-house finance company, a full lot of inventory, paired with our 7-day moneyback guarantee allows us to provide you with a full spectrum, hassle free shopping experience.
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1278 Hooksett Rd

Hooksett, NH

03106

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Showing 2,063 reviews

January 11, 2021

These guys were great. They responded quickly to all our emails and text messages. They went above and beyond finding a good car for my son in his price range. I was in and out of the dealership in little o More

by MELISSA10579
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Sales Staff
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Kevin Williams
Jan 11, 2021 -

Merchants Auto responded

Thank you so much for your kind words, Melissa. We really appreciate you taking the time to share your experience at Merchants. We count ourselves lucky for customers like you. We look forward to working with you again in the future!

Jan 13, 2021 -

Merchants Auto responded

Thank you so much for your kind words, Melissa. We really appreciate you taking the time to share your experience at Merchants. We count ourselves lucky for customers like you. We look forward to working with you again in the future!

January 04, 2021

Hands down the best experience I have ever had at a car dealership. I came in already disheveled from my encounter from Auto Fair the day before and Richard Roy came to save the day. Even with no cosigner, More

by mconzo85
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Richard Roy
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jan 05, 2021 -

Merchants Auto responded

Thank you so much for your kind words. We really appreciate you taking the time to share your experience at Merchants. We count ourselves lucky for customers like you. We look forward to working with you again in the future!

December 27, 2020

The service department did an oil change on my vehicle it was the first oil change my vehicle was only 4 months old after the oil change a custom customer of mine I said hey keep your car is leaking oil so I More

by Keith
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Merchants Service Center
1.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Joe Hodgson, Timothy Randlett, John Manning
Dec 28, 2020 -

Merchants Auto responded

We are sorry to hear that you are still dissatisfied with the decision we made to absorb $950.00 of the bill when this repair was made. As we stated at that time the failed part was not covered by your extended warranty but we decided to only charge you the amount you would have paid (your deductible) as if it were a covered component. Given that the total of the repairs came to $1150.00 we did absorb the remaining $950.00 as goodwill and only charged you $200.00. We haven't been in business since 1962 by not being honest and up front with our customers. Regretfully there are times when parts fail due to no fault of the owner or the repair facility. This was one of those cases, but we felt it was appropriate to offer goodwill to you. I am sorry that you feel the way you do and hope you know that we do appreciate your business.

Dec 29, 2020 -

Keith responded

My vehicle was 3 months old at the time.of the oil.change.and u guys are the ONLY MECHANICS to ever touch the vehicle....It is funny how the part failed when your mechanic did the oil change...you guys covered the parts in good will because u know it was.your fault amd you just did not want to confess up to it when i found it was leaking...it was leaking the same day i left your service area i just did not nptice.it untill.a customer of mine told me i was.leaking oil in there driveway which is another issue...this was a mechanic error and u guys wont fess up to it...u have lost my business and i hope others will see this and know to check there vehicles that are serviced at.your dealership...my car was not leaking oil.untill u guys touched it amd its funny how.its leaking from a part that u guys touched...if.its a seperate part great i wpuld.understand but STOP TRYING TO COVER UP YOUR MISTAKE...u guys payed out of.good will because its.your fault...ooooo and its a car that was 3 months old and u guys are the 1st ones to ever touch the vehicle..

December 25, 2020

I had a great experience at Merchants Auto! I was very nervous about buying a vehicle! My salesman, Kevin Williams, helped me get a month payment that worked for me and insurance. Thank you More

by Toledoraian
Recommend Dealer
Yes
Employees Worked With
Kevin Williams
Dec 28, 2020 -

Merchants Auto responded

Thank you for the kind words! We’re so happy your visit at Merchants went so smoothly. Drive Happy!

December 13, 2020

I just bought my second vehicle from merchants auto in hooksett. Eric Huffman was fantastic and made sure I was 100% satisfied. The approval process can be stressful for some and Eric along with Brian fro More

by gillanjennifer602
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Sales Staff
5.0
This rating includes all reviews, with more weight given to recent reviews.
Dec 28, 2020 -

Merchants Auto responded

Thanks for the awesome review! Merchants works hard to meet expectations like yours, and we’re happy to hear we hit the mark for you. Come back and see us soon! Happy Driving from the Merchants Team!

Dec 28, 2020 -

Merchants Auto responded

Thanks for the awesome review! Merchants works hard to meet expectations like yours, and we’re happy to hear we hit the mark for you. Come back and see us soon! Happy Driving from the Merchants Team!

December 12, 2020

Gene was very helpful and the best sales man we have we bought a car at another place and gene bets that person thank you again gene More

by Lizee4201
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Gene Cocchiarella
5.0
This rating includes all reviews, with more weight given to recent reviews.
Dec 28, 2020 -

Merchants Auto responded

Thank you for the kind words! We’re so happy your visit at Merchants went so smoothly. Drive Happy!

December 08, 2020

Absolutely first class experience, especially our sales professional, Gene, who went above and beyond our expectations. Contact Gene. You can’t do any better! He is incredibly knowledgeable and seemed to More

by SciProf18
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Gene Cocchiarella
5.0
This rating includes all reviews, with more weight given to recent reviews.
Dec 10, 2020 -

Merchants Auto responded

Thank you for taking the time to share your experience with Merchants. We take great pride in providing our customers with best pricing and quality service from our superb sales professionals. We look forward to seeing you again! Best regards from the entire Merchants Team.

December 01, 2020

Fantastic dealership. Gene was great, found me the car I wanted, I'm so happy. Gene is efficient and friendly would highly recommend Merchants Auto. Thankyou Gene. More

by Ratties234
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Gene Cocchiarella
5.0
This rating includes all reviews, with more weight given to recent reviews.
Dec 28, 2020 -

Merchants Auto responded

Thank you for taking the time to leave us such a nice review. We are glad you had a positive experience at Merchants. Drive Happy!

November 30, 2020

Left with a better car than we originally were interested in. Easygoing setting no pressure. Spent about 3 1/2 hours from walking in to driving off in new car. More

by timthode
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Richard Roy
5.0
This rating includes all reviews, with more weight given to recent reviews.
Dec 28, 2020 -

Merchants Auto responded

We are incredibly grateful that you took the time to leave us this note. We are glad you had such a great experience. Happy Driving from Merchants Auto!

November 14, 2020

This was my first time buying a vehicle on my own with no help from my parents, and when I put in a price inquiry for a 2017 Hyundai Tucson, I got a call not even an hour later, very pleasant phone call, I s More

by Madison G
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Brian Surprenant
5.0
This rating includes all reviews, with more weight given to recent reviews.
Michael Duval
5.0
This rating includes all reviews, with more weight given to recent reviews.
Dec 28, 2020 -

Merchants Auto responded

Thanks for the awesome review, Madison! Merchants works hard to meet expectations like yours, and we’re happy to hear we hit the mark for you. Come back and see us soon!

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