Dealer Reviews
Service Reviews
Cars for Sale
Dealer Log In
All Salespeople
Sales Department
Metro Ford
Schenectady, NY
4,737 Reviews
Metro Ford of Schenectady, located at 3601 State Street, has been a dealership for the Capital Region for over 37 years. While we have changed with the times by updating the look and feel of our dealership, what remains the same, from service to sales, is knowledgeable and friendly staff, who in many cases have been with us for 20+ years.
The Experience You’ve Been Looking For
We are the experience you’ve been looking for. Our customer service will be exceptional – from the time you are greeted, to the time you drive away. We go out of our way to hire talented people who know how to create a great atmosphere. Some of our service and sales people have 35-40 years of dealership experience under their belts, and they offer the guidance we need to make your visit positive.
A Family-Like Atmosphere
We are a family-owned and operated business with fathers, sons, daughters and cousins active in the daily operations. We know our customers, most by name, and our customers know us. We know our vehicles too. The collective knowledge, or Fusion if you will, of our sales and service staff, will have you on the road in the right Ford for your lifestyle and your budget.
We’re The Fastest Growing Facility in the Area
Metro Ford of Schenectady is the fastest growing facility in the area with the largest Ford inventory. You can count on us to have the best selection of vehicles, both new and used, to choose from. But you can also count on us to provide that something extra that brings you back to an era long past, an old-school feel, in the newest facility in the area with the latest technology, state of the art service, new showroom, pull-in service and customer lounge area.
Embracing Vehicle and Customer Care Innovation
We also have a state of the art service area for parts and service as well as a collision center, to ensure that your vehicle is running smoothly. We are proud to be launching a technology center, to be located near the customer lounge, to ensure that our customers are getting the most out of the available technology in their vehicles. Our technology experts will walk you through key features so that you understand how to connect your phone, use apps and navigation, pre-set your favorite radio stations, and more.
How We Help Our Friends and Neighbors
Metro Ford of Schenectady believes in the importance of giving back to the community. That’s why we support a variety of community organizations from little league to churches and schools. Ford Motor Company also offers military and student discounts
Stop In and Say Hi
See for yourself why Metro Ford of Schenectady is the Experience You’ve Been Looking For. And be sure and have a cup of coffee in the customer lounge while you are in, Bill says it’s AWESOME.
Read More
This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 8:00 PM
Tuesday 9:00 AM - 8:00 PM
Wednesday 9:00 AM - 8:00 PM
Thursday 9:00 AM - 8:00 PM
Friday 9:00 AM - 6:00 PM
Saturday 9:00 AM - 5:00 PM
Sunday 11:00 AM - 4:00 PM
Service
Monday 7:00 AM - 6:00 PM
Tuesday 7:00 AM - 6:00 PM
Wednesday 7:00 AM - 6:00 PM
Thursday 7:00 AM - 6:00 PM
Friday 7:00 AM - 6:00 PM
Saturday 8:00 AM - 4:00 PM
Sunday Closed
Parts
Monday 9:00 AM - 8:00 PM
Tuesday 9:00 AM - 8:00 PM
Wednesday 9:00 AM - 8:00 PM
Thursday 9:00 AM - 8:00 PM
Friday 9:00 AM - 6:00 PM
Saturday 9:00 AM - 5:00 PM
Sunday 11:00 AM - 4:00 PM
Filter Reviews by Keyword
By Type
Showing 4,737 reviews
August 05, 2022
Great customer service! They were able to schedule me within 24 hours of calling as a new customer. They were able to schedule me within 24 hours of calling as a new customer. More
by alrisler7
Verified CustomerEmployees Worked With
Helpful August 05, 2022
Could not ask for better people to work with ! Very helpfull and knowledgeable! Always a pleasure Very helpfull and knowledgeable! Always a pleasure More
by DELANGOAUTO
Employees Worked With
August 05, 2022
I can always count on this dealership to come through for me the staff go out of their way to get you in a new vehicle thank you metro Ford Schenectady,ny. me the staff go out of their way to get you in a new vehicle thank you metro Ford Schenectady,ny. More
by MIKEDDN66
August 04, 2022
good and accurate, timely service. staff very personal and professional. thoroughly pleased with my experience. staff very personal and professional. thoroughly pleased with my experience. More
by MULLINSF
August 04, 2022
Worst experience I have ever had at a dealership. They had car for months and could not give any reason why it was taking so long. They refused to return my calls. They had car for months and could not give any reason why it was taking so long. They refused to return my calls. More
by Aray
Employees Worked With
August 04, 2022
My car was almost towed as I couldn’t get it to start snd finally it started. I drove to the dealership at night after work and left it. It needed a new battery and they took care of it even though zI was no finally it started. I drove to the dealership at night after work and left it. It needed a new battery and they took care of it even though zI was not a regular customer. My car is an 8 year old Lincoln and as of 2 months ago there are no Lincoln dealerships in this area. I was happy with this Ford dealership More
by Angels
Employees Worked With
Donald
August 04, 2022
I love this dealership! They take very good care of me, and my truck, whenever I go there. The people that work there are kind and professional and if the tell you your ve They take very good care of me, and my truck, whenever I go there. The people that work there are kind and professional and if the tell you your vehicle will be ready in 90 minutes it is if not before! I also LOVE that they sent me a video of them inspecting my vehicle! That was awesome! Metro Ford is GREAT! More
by EILEEN_ROC58
Employees Worked With
Donald
August 04, 2022
Easy to make an appointment. Was kept apprised of the progress. Good experience at MetroFord Was kept apprised of the progress. Good experience at MetroFord More
by WillowJean
Employees Worked With
August 03, 2022
Did a great job installing new rotors and brake pads. Informed me what was going on in a timely manner. Informed me what was going on in a timely manner. More
by pgentiluomo
Employees Worked With
August 03, 2022
Our salesperson was very knowledgeable and helped us build the perfect truck for our needs. The puritans delivery was simple and straight forward without any smoke and mirrors. build the perfect truck for our needs. The puritans delivery was simple and straight forward without any smoke and mirrors. More
by JJYOUNG18
Employees Worked With
AJ
