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Metro Ford
Schenectady, NY
4,731 Reviews
Metro Ford of Schenectady, located at 3601 State Street, has been a dealership for the Capital Region for over 37 years. While we have changed with the times by updating the look and feel of our dealership, what remains the same, from service to sales, is knowledgeable and friendly staff, who in many cases have been with us for 20+ years.
The Experience You’ve Been Looking For
We are the experience you’ve been looking for. Our customer service will be exceptional – from the time you are greeted, to the time you drive away. We go out of our way to hire talented people who know how to create a great atmosphere. Some of our service and sales people have 35-40 years of dealership experience under their belts, and they offer the guidance we need to make your visit positive.
A Family-Like Atmosphere
We are a family-owned and operated business with fathers, sons, daughters and cousins active in the daily operations. We know our customers, most by name, and our customers know us. We know our vehicles too. The collective knowledge, or Fusion if you will, of our sales and service staff, will have you on the road in the right Ford for your lifestyle and your budget.
We’re The Fastest Growing Facility in the Area
Metro Ford of Schenectady is the fastest growing facility in the area with the largest Ford inventory. You can count on us to have the best selection of vehicles, both new and used, to choose from. But you can also count on us to provide that something extra that brings you back to an era long past, an old-school feel, in the newest facility in the area with the latest technology, state of the art service, new showroom, pull-in service and customer lounge area.
Embracing Vehicle and Customer Care Innovation
We also have a state of the art service area for parts and service as well as a collision center, to ensure that your vehicle is running smoothly. We are proud to be launching a technology center, to be located near the customer lounge, to ensure that our customers are getting the most out of the available technology in their vehicles. Our technology experts will walk you through key features so that you understand how to connect your phone, use apps and navigation, pre-set your favorite radio stations, and more.
How We Help Our Friends and Neighbors
Metro Ford of Schenectady believes in the importance of giving back to the community. That’s why we support a variety of community organizations from little league to churches and schools. Ford Motor Company also offers military and student discounts
Stop In and Say Hi
See for yourself why Metro Ford of Schenectady is the Experience You’ve Been Looking For. And be sure and have a cup of coffee in the customer lounge while you are in, Bill says it’s AWESOME.
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 8:00 PM
Tuesday 9:00 AM - 8:00 PM
Wednesday 9:00 AM - 8:00 PM
Thursday 9:00 AM - 8:00 PM
Friday 9:00 AM - 6:00 PM
Saturday 9:00 AM - 5:00 PM
Sunday 11:00 AM - 4:00 PM
Service
Monday 7:00 AM - 6:00 PM
Tuesday 7:00 AM - 6:00 PM
Wednesday 7:00 AM - 6:00 PM
Thursday 7:00 AM - 6:00 PM
Friday 7:00 AM - 6:00 PM
Saturday 8:00 AM - 4:00 PM
Sunday Closed
Parts
Monday 9:00 AM - 8:00 PM
Tuesday 9:00 AM - 8:00 PM
Wednesday 9:00 AM - 8:00 PM
Thursday 9:00 AM - 8:00 PM
Friday 9:00 AM - 6:00 PM
Saturday 9:00 AM - 5:00 PM
Sunday 11:00 AM - 4:00 PM
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Showing 4,731 reviews
July 31, 2022
Great service they know who we are and are always helpful and willing to answer questions while keeping you informed about your service and willing to answer questions while keeping you informed about your service More
by EFJ1950
Verified Customer
Helpful July 31, 2022
Didn’t fix issues my truck was in there 2 days for. No thrilled I have to bring it back in again. No thrilled I have to bring it back in again. More
by Bill B
Employees Worked With
July 30, 2022
Great customer service from Troy as well as the shuttle driver! Car was completed by 3 or so on a Friday! Great job! driver! Car was completed by 3 or so on a Friday! Great job! More
by ANGELICA.TODD
Employees Worked With
July 30, 2022
Great service in a timely and courteous manner. Highly recommended. Very helpful staff, and comfortable waiting area. Highly recommended. Very helpful staff, and comfortable waiting area. More
by ALANPAYETTE
July 29, 2022
Merro is one of the best dealerships in the capital region.. Dan Ketchum is a superb salesman.. region.. Dan Ketchum is a superb salesman.. More
by DJVER65
July 29, 2022
Jon and AJ were very excited and helpful. Gave me their cell numbers to assist with any problems or questions I had. Would do business with them again. Gave me their cell numbers to assist with any problems or questions I had. Would do business with them again. More
by LVC
July 29, 2022
Good service, friendly workers, professional advice. Simply wonderful people with good minds and kind hearts! Simply wonderful people with good minds and kind hearts! More
by KCMRPH69
July 29, 2022
The staff is very Friendly and the place itself has a very clean environment!!! Very helpful and to the point type of staff .. will always recommend this office to all my friends and family. very clean environment!!! Very helpful and to the point type of staff .. will always recommend this office to all my friends and family. More
by blackbeauty882
July 28, 2022
I like that they explain any repairs that need to be done in an easy to understand way. Donald Eden explains what needs to be done now and what I can wait on, as I am on a fixed income. He is friendly and ge in an easy to understand way. Donald Eden explains what needs to be done now and what I can wait on, as I am on a fixed income. He is friendly and gets me out in a reasonable time. More
by LINDASCIABOTTE
Employees Worked With
Donald Eden
July 28, 2022
Had an appointment for a replacement part under warranttee. After waiting 30 plus minutes, service rep comes out and tells me the replacement part is not in their inventory. After having they te warranttee. After waiting 30 plus minutes, service rep comes out and tells me the replacement part is not in their inventory. After having they tell me I need this part sooner rather than later and having an appointment for the fix, this is not acceptable! More
by Kathywagner96
Employees Worked With
Don’t remember
