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Metro Ford
Schenectady, NY
4,774 Reviews
Metro Ford of Schenectady, located at 3601 State Street, has been a dealership for the Capital Region for over 37 years. While we have changed with the times by updating the look and feel of our dealership, what remains the same, from service to sales, is knowledgeable and friendly staff, who in many cases have been with us for 20+ years.
The Experience You’ve Been Looking For
We are the experience you’ve been looking for. Our customer service will be exceptional – from the time you are greeted, to the time you drive away. We go out of our way to hire talented people who know how to create a great atmosphere. Some of our service and sales people have 35-40 years of dealership experience under their belts, and they offer the guidance we need to make your visit positive.
A Family-Like Atmosphere
We are a family-owned and operated business with fathers, sons, daughters and cousins active in the daily operations. We know our customers, most by name, and our customers know us. We know our vehicles too. The collective knowledge, or Fusion if you will, of our sales and service staff, will have you on the road in the right Ford for your lifestyle and your budget.
We’re The Fastest Growing Facility in the Area
Metro Ford of Schenectady is the fastest growing facility in the area with the largest Ford inventory. You can count on us to have the best selection of vehicles, both new and used, to choose from. But you can also count on us to provide that something extra that brings you back to an era long past, an old-school feel, in the newest facility in the area with the latest technology, state of the art service, new showroom, pull-in service and customer lounge area.
Embracing Vehicle and Customer Care Innovation
We also have a state of the art service area for parts and service as well as a collision center, to ensure that your vehicle is running smoothly. We are proud to be launching a technology center, to be located near the customer lounge, to ensure that our customers are getting the most out of the available technology in their vehicles. Our technology experts will walk you through key features so that you understand how to connect your phone, use apps and navigation, pre-set your favorite radio stations, and more.
How We Help Our Friends and Neighbors
Metro Ford of Schenectady believes in the importance of giving back to the community. That’s why we support a variety of community organizations from little league to churches and schools. Ford Motor Company also offers military and student discounts
Stop In and Say Hi
See for yourself why Metro Ford of Schenectady is the Experience You’ve Been Looking For. And be sure and have a cup of coffee in the customer lounge while you are in, Bill says it’s AWESOME.
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 8:00 PM
Tuesday 9:00 AM - 8:00 PM
Wednesday 9:00 AM - 8:00 PM
Thursday 9:00 AM - 8:00 PM
Friday 9:00 AM - 6:00 PM
Saturday 9:00 AM - 5:00 PM
Sunday 11:00 AM - 4:00 PM
Service
Monday 7:00 AM - 6:00 PM
Tuesday 7:00 AM - 6:00 PM
Wednesday 7:00 AM - 6:00 PM
Thursday 7:00 AM - 6:00 PM
Friday 7:00 AM - 6:00 PM
Saturday 8:00 AM - 4:00 PM
Sunday Closed
Parts
Monday 9:00 AM - 8:00 PM
Tuesday 9:00 AM - 8:00 PM
Wednesday 9:00 AM - 8:00 PM
Thursday 9:00 AM - 8:00 PM
Friday 9:00 AM - 6:00 PM
Saturday 9:00 AM - 5:00 PM
Sunday 11:00 AM - 4:00 PM
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Showing 4,774 reviews
November 18, 2023
Troy always greets me by name and my vehicle is always taken right in and is ready with a very reasonable time frame. taken right in and is ready with a very reasonable time frame. More
by pearlgirl
Verified Customer
Helpful November 18, 2023
We are always given great service at Metro Ford. I only wish that waiting time was alittle less. I only wish that waiting time was alittle less. More
by DENGLE22
November 17, 2023
The informal purchase agreement stated rear wheelwell protectors and bed liner as was turned in on trade. I did get the bed liner but did not get wheelwell protectors nor mud flaps as were turned in on t protectors and bed liner as was turned in on trade. I did get the bed liner but did not get wheelwell protectors nor mud flaps as were turned in on traded vehicle. While an attempt to take the ones from the old vehicle, which I had bought, it was futile for lack of a #4 Allan wrench? In a dealership? The body shop should have had that somewhere and done the switch while I waited 5 hours to complete the trade. It would have taken 15 minutes. Funny how a small thing can leave a sour taste. As the truck is a lease, it seems logical and a small expense to protect the investment and appearance of what is essentially FMC's truck. My friends on the jobsite all noticed. They drive Dodge and Chevys More
by jwmendenhall55
November 15, 2023
Brought the vehicle in to have a problem fixed with it, they ignored the issue and told me that it is normal they ignored the issue and told me that it is normal More
by TYLER
Employees Worked With
November 12, 2023
Great service. Very responsive. Easy to deal with. Worked around my schedule. I would buy another car from this dealership. Very responsive. Easy to deal with. Worked around my schedule. I would buy another car from this dealership. More
by ERICMCCALLIG
Employees Worked With
November 12, 2023
Always satisfied techs are so helpful and knowledgeable luckily for me one of them is my son luckily for me one of them is my son More
by GREGG12
November 12, 2023
Took two visits to get all the parts needed to fix the factories mistake on delivery option. However they did a great job. factories mistake on delivery option. However they did a great job. More
by ejk987
Employees Worked With
Don’t know any names however he was not in the photos posted above.
