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Metro Ford
Schenectady, NY
4,737 Reviews
Metro Ford of Schenectady, located at 3601 State Street, has been a dealership for the Capital Region for over 37 years. While we have changed with the times by updating the look and feel of our dealership, what remains the same, from service to sales, is knowledgeable and friendly staff, who in many cases have been with us for 20+ years.
The Experience You’ve Been Looking For
We are the experience you’ve been looking for. Our customer service will be exceptional – from the time you are greeted, to the time you drive away. We go out of our way to hire talented people who know how to create a great atmosphere. Some of our service and sales people have 35-40 years of dealership experience under their belts, and they offer the guidance we need to make your visit positive.
A Family-Like Atmosphere
We are a family-owned and operated business with fathers, sons, daughters and cousins active in the daily operations. We know our customers, most by name, and our customers know us. We know our vehicles too. The collective knowledge, or Fusion if you will, of our sales and service staff, will have you on the road in the right Ford for your lifestyle and your budget.
We’re The Fastest Growing Facility in the Area
Metro Ford of Schenectady is the fastest growing facility in the area with the largest Ford inventory. You can count on us to have the best selection of vehicles, both new and used, to choose from. But you can also count on us to provide that something extra that brings you back to an era long past, an old-school feel, in the newest facility in the area with the latest technology, state of the art service, new showroom, pull-in service and customer lounge area.
Embracing Vehicle and Customer Care Innovation
We also have a state of the art service area for parts and service as well as a collision center, to ensure that your vehicle is running smoothly. We are proud to be launching a technology center, to be located near the customer lounge, to ensure that our customers are getting the most out of the available technology in their vehicles. Our technology experts will walk you through key features so that you understand how to connect your phone, use apps and navigation, pre-set your favorite radio stations, and more.
How We Help Our Friends and Neighbors
Metro Ford of Schenectady believes in the importance of giving back to the community. That’s why we support a variety of community organizations from little league to churches and schools. Ford Motor Company also offers military and student discounts
Stop In and Say Hi
See for yourself why Metro Ford of Schenectady is the Experience You’ve Been Looking For. And be sure and have a cup of coffee in the customer lounge while you are in, Bill says it’s AWESOME.
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 8:00 PM
Tuesday 9:00 AM - 8:00 PM
Wednesday 9:00 AM - 8:00 PM
Thursday 9:00 AM - 8:00 PM
Friday 9:00 AM - 6:00 PM
Saturday 9:00 AM - 5:00 PM
Sunday 11:00 AM - 4:00 PM
Service
Monday 7:00 AM - 6:00 PM
Tuesday 7:00 AM - 6:00 PM
Wednesday 7:00 AM - 6:00 PM
Thursday 7:00 AM - 6:00 PM
Friday 7:00 AM - 6:00 PM
Saturday 8:00 AM - 4:00 PM
Sunday Closed
Parts
Monday 9:00 AM - 8:00 PM
Tuesday 9:00 AM - 8:00 PM
Wednesday 9:00 AM - 8:00 PM
Thursday 9:00 AM - 8:00 PM
Friday 9:00 AM - 6:00 PM
Saturday 9:00 AM - 5:00 PM
Sunday 11:00 AM - 4:00 PM
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Showing 4,737 reviews
June 29, 2023
Thanks for the help, Rob! Service was completed in a timely manner with reasonable updates. Service was completed in a timely manner with reasonable updates. More
by kbro
Verified Customer
Helpful June 29, 2023
Has to be the worst service dealership I have ever been to. The transmission in my F150 went. Covered under warranty. Jay from Metro told me to tow it over there and they will look at it in 2 day. 5 weeks to. The transmission in my F150 went. Covered under warranty. Jay from Metro told me to tow it over there and they will look at it in 2 day. 5 weeks later they never looked at it. Then he said it will be looked at in 2 more weeks. 3 weeks later and nothing. Finally I get pissed. And just tow it to Morris Ford. They said 3 weeks. Gave me a loaner vechile. And 1 week later looked at my Transmission and ordered me a new 1. They are finished with my truck in under 3 weeks. I talk to Paul the manager at Metro Ford. And he just gave me an attitude. Not my fault you guys lied to me. I had to rent a vechile and I out $2,000 in the rental. Because I have to get to work. Metro Ford said they had no loaners. But Morris did. How is that possible, when Metro Ford is a way bigger Dealership. 🤔 More
by Jay S
June 29, 2023
My 20 year old Focus needed service. I was written up correctly and kept informed of the process. The car has 190,000 miles and runs like new again, thanks to Metro. All work done correc I was written up correctly and kept informed of the process. The car has 190,000 miles and runs like new again, thanks to Metro. All work done correctly and at a fair price. More
by jongriffin6
June 29, 2023
Always Reliable and trustworthy. Very Friendly and professional crew. Happy every time I service my vehicle Very Friendly and professional crew. Happy every time I service my vehicle More
by tishacolon54
Employees Worked With
June 29, 2023
I always go see Donald Eden, because he always knows immediately what’s going on with my vehicles. The guy is a wealth of knowledge, indispensable for any employer. He gave me the full rundown as soon immediately what’s going on with my vehicles. The guy is a wealth of knowledge, indispensable for any employer. He gave me the full rundown as soon as I got there, without even having to think a second. More
by CHUCKPASSARO
Employees Worked With
Donald Eden
June 29, 2023
Everything was done to my satisfaction except they should have noticed my window washer fluid was low and filled it up.. Being handicapped I find it troubling buying it and doing it myself. Can I come should have noticed my window washer fluid was low and filled it up.. Being handicapped I find it troubling buying it and doing it myself. Can I come in andhave service do it?? More
by ldbd1005
Employees Worked With
Anthony
June 28, 2023
Efficient, friendly intake. Did a thorough inspection and found an item that needed attention and was an issue I was unaware existed. Lounge was comfy. Total cost was re Did a thorough inspection and found an item that needed attention and was an issue I was unaware existed. Lounge was comfy. Total cost was reasonable given the work that was done. More
by Rjohnson52
Employees Worked With
June 28, 2023
Aidan gave me very good customer service. My only complaint was that there were no loaner cars and my car was there for about four days. My only complaint was that there were no loaner cars and my car was there for about four days. More
by Donna R.
Employees Worked With
Aidan
June 27, 2023
Great guy but did not show me any features of the car. I am trying to figure out the switches and buttons. It would have been nice to get a better explanation of the car or any explanation of all. I am trying to figure out the switches and buttons. It would have been nice to get a better explanation of the car or any explanation of all. More
by smurray8
Employees Worked With
June 27, 2023
The service team is always helpful and ready. The mechanic work is exceptional. I have brought my F150 here since I purchased it not sure when I’ll purchase another one, but they have taken great The mechanic work is exceptional. I have brought my F150 here since I purchased it not sure when I’ll purchase another one, but they have taken great care of it. Thanks for your help! More
by jbaxter1
