Metro Ford
Schenectady, NY
Hours
Sales/Showroom
Monday 9:00 AM - 8:00 PM
Tuesday 9:00 AM - 8:00 PM
Wednesday 9:00 AM - 8:00 PM
Thursday 9:00 AM - 8:00 PM
Friday 9:00 AM - 6:00 PM
Saturday 9:00 AM - 5:00 PM
Sunday 11:00 AM - 4:00 PM
Service
Monday 7:00 AM - 6:00 PM
Tuesday 7:00 AM - 6:00 PM
Wednesday 7:00 AM - 6:00 PM
Thursday 7:00 AM - 6:00 PM
Friday 7:00 AM - 6:00 PM
Saturday 8:00 AM - 4:00 PM
Sunday Closed
Parts
Monday 9:00 AM - 8:00 PM
Tuesday 9:00 AM - 8:00 PM
Wednesday 9:00 AM - 8:00 PM
Thursday 9:00 AM - 8:00 PM
Friday 9:00 AM - 6:00 PM
Saturday 9:00 AM - 5:00 PM
Sunday 11:00 AM - 4:00 PM
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Showing 4,751 reviews
Troy got me in in a reasonable time with my crazy schedule, dropped it off, taken in quickly, went to work and next morning (thankfully) was ready to be picked up. schedule, dropped it off, taken in quickly, went to work and next morning (thankfully) was ready to be picked up. More
Service center is really good. I am very satisfied with the service. But something about Ford sales: I am kind of disappointed with getting new Ford vehicle - when I built 2024 E I am very satisfied with the service. But something about Ford sales: I am kind of disappointed with getting new Ford vehicle - when I built 2024 Edge online, I learned new Edges will no longer be manufactured. So I built 2024 Explorer online - even left a good faith deposit , just to learn Ford just stopped taking orders for 2024 models. And there are no incentives available (yet?) for repeating costumers. Feels unfair. More
I already explained this in a survey. I had car looked at. Needed to order a part. Month later I called to see if it was in. Service said they had no record but I should just wait for a c I had car looked at. Needed to order a part. Month later I called to see if it was in. Service said they had no record but I should just wait for a call. I didn't think that seemed right so asked for a supervisor. In fact my part WAS in but nobody called. Made an appt. Brought my vehicle in on time first thing in the am. End of day no call so I called and was told it wasn't done. Said I needed my vehicle by noon next day. I was asked if I planned to wait for the car (it was NOT major) so never thought it would take 2 day! If so I should've been notified. Next day I called 2 times and both times told they don't know the status. Finally came around 1pm because I needed my vehicle. Was told it was 'done' but no paperwork was complete and the mechanic was not able to speak to me. I never received paperwork and have no idea if the part was actually ever installed or not. Odd experience and my service advisor was very abrupt and not helpful More
The Extra $2000 fees irritating. No other Ford dealer has it, why is it needed. No other Ford dealer has it, why is it needed. More
My car buying experience was a pleasure with the people at Metro Ford. Better than any dealership I’ve used in the past. at Metro Ford. Better than any dealership I’ve used in the past. More
Although it is hard to get an appointment in a timely manner, and they are not the fastest, they are friendly and reasonably priced. I wish they still had the “video” service from the past, but they do manner, and they are not the fastest, they are friendly and reasonably priced. I wish they still had the “video” service from the past, but they do a great job nonetheless. More
I was very happy with everything but when I got my carfax it indicated that my brakes were overdue for inspection, which I thought would have been done before I picked the truck up. I called the salesman an it indicated that my brakes were overdue for inspection, which I thought would have been done before I picked the truck up. I called the salesman and said that he was sure it was done, I told him that I want the carfax to reflect that, he said it was no big deal. I still want the carfax to reflect that the brakes were inspected. Please check and see if my brakes were inspected before I picked up the truck and have the carfax reflect that. More