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Metro Ford of OKC

Oklahoma City, OK

4.6
2,616 Reviews
Metro Ford of OKC is the best place to buy or lease your next new or used Ford vehicle. We are your performance headquarters. Whether you are looking for a car, truck or SUV, Metro Ford of OKC offers the largest selection, the most competitive prices and the best team of experts to help you make the right decision. So come in and check out our selection of new and used inventory.
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2800 West I 44 Service Road

Oklahoma City, OK

73112

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Showing 2,616 reviews

July 15, 2021

Overall service experience was excellent solely due to Denise getting me out the door without any out of pocket expense. The minus one star is to show my displeasure for not being provided a courtesy veh More

by ROBERT@ES-LLC.NET
Recommend Dealer
Yes
Employees Worked With
Denise Anderson
5.0
This rating includes all reviews, with more weight given to recent reviews.
July 14, 2021

Staff was extremely helpful and transparent. The sales and finance team were knowledgeable, friendly, and helped me get into the vehicle I wanted! Highly recommend! More

by NICKDUNN971
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Patrick Watson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Johnny Mahsetky
July 13, 2021

Denise was very helpful throughout the repair process. Great communication with frequent updates. She was always timely with answering my questions and providing information and options. More

by sthomas14
Customer Service
Recommend Dealer
Yes
Employees Worked With
Denise Anderson
5.0
This rating includes all reviews, with more weight given to recent reviews.
July 13, 2021

Linda was great to work with and did a great job explaining the features of the car. Michael was also great to work with and did a great job explaining all available options. More

by RKORNEGAY
Recommend Dealer
Yes
Employees Worked With
Linda Graham
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : David Blakeney, Michael Wilkerson
July 13, 2021

Brian was an outstanding salesman. Very professional respectful and not pushy. Gabe was thorough but efficient as I was pressed for time. He did a great job getting me out in a timely manner. More

by BRYANBESHEAR
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
David Blakeney, Gabriel Tucker, Mason Spain, Cody Crelia, Brian Moore
July 13, 2021

Just purchased our third vehicle from Johnny! He’s always helpful and never pressures any purchase. We will definitely be going to him for any and all future purchases. More

by Shandi Tahhahwah
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Gabriel Tucker, Johnny Mahsetky
July 12, 2021

This people screwed me over big time! Traded my car in April but didn't get my title until June 1st. Metro Ford realizes that it was their fault for the delay and flat out told me that they are not reimbu More

by chanelmorris017
Customer Service
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Martha Ortiz
1.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Cody and Brandon
Aug 04, 2021 -

Metro Ford of OKC responded

Hello, Chanel. We are very sorry to hear that you had such a bad experience with us. Your type of experience is not typical at our dealership. If there is anything we can do to make it right, please give us a call at (405) 766-7814.

Aug 22, 2021 -

chanelmorris017 responded

I was NOT very happy with how the people in your financial department, particularly Marth Ortiz, handled everything. I bought my car in April but did not get my title until June the first, which I still have documentation of. The timing of when the asked for the 500 down payment tripped me up enough and even though they admitted that they were at fault for my paperwork being done late I had to pay the tag agency $556 that I did not have (which I still have the receipt for). Martha Ortiz was not very sympathetic towards me by telling me that I should have taken care of everything instead of figuring out what to do. How dare she! I have a 3 year old daughter and on top of that what was I supposed to do when nobody told me anything and my paperwork was late on top of that. And she tells me that I am not getting reimbursed anything despite the fact that it was THEIR error when I believe that I should MOST DEFINITELY get reimbursed that $556. Because of Martha Ortiz in your financial department I will never use or recommend you guys ever again.

July 12, 2021

Always great customer service for automotive repairs and maintenance! Justin Payne, Jack and Richard always go above and beyond for their customers. Great work and time efficient More

by Fleet Shop
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Justin Payne
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Richard Unrein
July 12, 2021

We were having trouble with a new car we purchased. They fixed everything right away. I’m so happy we chose to do business at metro Ford. More

by rachell.d.moore
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Denise Anderson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Courtney Lester
July 12, 2021

Salesman Brian was great, very knowledgeable about the vehicle, patient and worked with us through even issue or question. Gabe in finance was very helpful and made finance stuff more understandable. More

by JWill4
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Brian Chan
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : David Blakeney, Gabriel Tucker, Courtney Lester
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