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Metro Lexus

Cleveland, OH

4.9
3,234 Reviews
Our passion is providing you with a world-class ownership experience. We share the thrill our customers get from owning and driving a Lexus. Whether you come in for a new or pre-owned car, to have your vehicle serviced, or to arrange financing, we are committed to providing a Lexus experience that keeps you coming back. The staff at Metro Lexus looks forward to welcoming you into our home and to serving you as your premier Lexus dealer. Call us today at (888) 230-2806 or visit our Cleveland dealership to learn more about our luxury vehicles and white-glove services.
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13600 Brookpark Rd

Cleveland, OH

44135

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Showing 3,234 reviews

August 07, 2025

Everyone was so kind and seemed to genuinely loved their job! They took great care of me! More

by Elizabethgiel
Trade-in Experience
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Tom Brennan
5.0
This rating includes all reviews, with more weight given to recent reviews.
Colin Haire
5.0
This rating includes all reviews, with more weight given to recent reviews.
Aug 07, 2025 -

Metro Lexus responded

We are so happy that our Metro Lexus team earned your 5 stars. Thanks, Elizabeth!

August 05, 2025

Excellent Dealership, Customer service very pleasant. I recommend this dealer. They have beautiful cars. I love my Lexus Tx More

by Maria
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Colin Haire
5.0
This rating includes all reviews, with more weight given to recent reviews.
Aug 06, 2025 -

Metro Lexus responded

Hi Maria, we're so pleased to hear you love your Lexus TX and had such a positive experience at Metro Lexus. Thanks for recommending our dealership! Safe travels ahead!

August 03, 2025

New car delivery service is the best that I ever had compared with Meade Lexus in Michigan. More

by linhan108888
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Michael Gleydura
5.0
This rating includes all reviews, with more weight given to recent reviews.
David Weaver
5.0
This rating includes all reviews, with more weight given to recent reviews.
Colin Haire
5.0
This rating includes all reviews, with more weight given to recent reviews.
Aug 05, 2025 -

Metro Lexus responded

We are thrilled to hear that you enjoyed the delivery service. Thanks for reviewing Metro Lexus!

July 30, 2025

This was my first time using Metro Lexus, and I had a fantastic experience. Jeff was very professional, knowledgeable, and a pleasure to work with. He was quick to respond to all of my questions and prov More

by New Lexus owner RX 350
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jeff Miller
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jul 31, 2025 -

Metro Lexus responded

Thank you for sharing your experience with Jeff and our team at Metro Lexus! We look forward to keeping you and your Lexus happy for many miles to come!

July 29, 2025

Fantastic experience. Seth was very professional and knowledgeable and a pleasure to work with. He was quick to respond and was very knowledgeable. We also visited More

by kimmy517
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
David Weaver
4.0
This rating includes all reviews, with more weight given to recent reviews.
Seth Collins
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jul 29, 2025 -

Metro Lexus responded

Thank you for the glowing review! We're thrilled to hear Seth and our team made your experience a pleasure. We truly appreciate your business and hope to see you again at Metro Lexus!

July 27, 2025

To Whom It May Concern, I would like to express my appreciation for Adam Poulos. He has been exceptionally helpful, understanding, and reliable, promptly returning my phone calls on the same business More

by carlucci
Recommend Dealer
Yes
Employees Worked With
Adam Poulos
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jul 28, 2025 -

Metro Lexus responded

Carl, thank you for sharing your experience with Adam and highlighting his exceptional service. I'm sorry to hear about the ongoing issues with your Lexus ES 350's navigation system. We understand how frustrating this must be, and we're committed to resolving it as soon as possible. Please feel free to reach out so we can assist further. Thank you, Dan Booth - Service Manager - 216-916-6000

July 27, 2025

Metro Lexus is sophisticated, professional, but yet, take care of business. Treat you with respect, like a human being with this large purchase you are about to make. Simon has been one of the best High-En More

by K.E.
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Terry Ramey
5.0
This rating includes all reviews, with more weight given to recent reviews.
Peter Mapp
5.0
This rating includes all reviews, with more weight given to recent reviews.
Tori Grinzinger
5.0
This rating includes all reviews, with more weight given to recent reviews.
Simon Kucharewicz
5.0
This rating includes all reviews, with more weight given to recent reviews.
Candice Thomas
5.0
This rating includes all reviews, with more weight given to recent reviews.
Tysean Yorke
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jul 29, 2025 -

Metro Lexus responded

Thank you for sharing your experience with Simon and our team! Hearing that you and your mom were treated with care and respect means the world to us. We appreciate your support and look forward to serving you again in the future! Congratulations on your new car, from all of us at Metro Lexus!

July 24, 2025

I had a great experience buying a new Lexus GX550 from Metro Lexus. Terry was professional, attentive, knowledgeable, diligent and just made the buying process simple. What a great person she is. The d More

by toddshouston
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Terry Ramey
5.0
This rating includes all reviews, with more weight given to recent reviews.
Tom Brennan
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jul 24, 2025 -

Metro Lexus responded

Thank you for your fantastic review, Todd! It's wonderful to hear Terry and our team made your experience so positive. We truly appreciate your business and recommendation of Metro Lexus. Safe travels in your new Lexus GX 550!

July 23, 2025

I was very impressed with the professionalism given to me and my family. The salesman was 5 star in our books and well as the finance team. I look forward to doing more business with metro lexus. More

by CAIN CORSO
Sales Price Transparency
Purchase Time
Recommend Dealer
Yes
Employees Worked With
Simon Kucharewicz
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : John Mohorcic
Jul 24, 2025 -

Metro Lexus responded

Hi Cain, thank you for your kind words! We're glad to hear you had a great experience with our team. We look forward to serving you again at Metro Lexus! Safe travels!

July 23, 2025

Jeff is service is amazing. Give that man a bonus. Or at least a cake! More

by Mednat10
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Michael Gleydura
5.0
This rating includes all reviews, with more weight given to recent reviews.
Marisa Bekoscke
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jeff Miller
5.0
This rating includes all reviews, with more weight given to recent reviews.
Andrew Cross
5.0
This rating includes all reviews, with more weight given to recent reviews.
Josh Jancha
5.0
This rating includes all reviews, with more weight given to recent reviews.
Paul Cooper
5.0
This rating includes all reviews, with more weight given to recent reviews.
Elena Luf
5.0
This rating includes all reviews, with more weight given to recent reviews.
Adam Poulos
5.0
This rating includes all reviews, with more weight given to recent reviews.
Cassie Thadeus
5.0
This rating includes all reviews, with more weight given to recent reviews.
Gina Bellitto
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jul 24, 2025 -

Metro Lexus responded

Your kind words about Jeff mean a lot to us! Thank you for choosing Metro Lexus.

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