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Metro Lexus

Cleveland, OH

4.9
2,615 Reviews
Our passion is providing you with a world-class ownership experience. We share the thrill our customers get from owning and driving a Lexus. Whether you come in for a new or pre-owned car, to have your vehicle serviced, or to arrange financing, we are committed to providing a Lexus experience that keeps you coming back. The staff at Metro Lexus looks forward to welcoming you into our home and to serving you as your premier Lexus dealer. Call us today at (888) 230-2806 or visit our Cleveland dealership to learn more about our luxury vehicles and white-glove services.
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13600 Brookpark Rd

Cleveland, OH

44135

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Showing 2,615 reviews

February 20, 2021

This is my second vehicle purchased from Terry at Metro Lexus. She always helps do what she can to get the deal done. I’m glad to be back in my Lexus! More

by Krystenbrown02
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Terry Ramey
5.0
This rating includes all reviews, with more weight given to recent reviews.
David Weaver
5.0
This rating includes all reviews, with more weight given to recent reviews.
Feb 22, 2021 -

Metro Lexus responded

Thank you for your loyalty to Terry and Metro Lexus! We are delighted that you were so well taken care of during the purchase process and we wish you many happy miles in your new car!

February 19, 2021

Found this vehicle for a great price online from Austin Tx. Very happy with my experience purchasing my used Yukon Denali, despite being over 1500 miles away. Maia was very helpful, always available and q More

by Charlie H
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jeff Sustersic
5.0
This rating includes all reviews, with more weight given to recent reviews.
David Weaver
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Maia Bruno
Feb 19, 2021 -

Metro Lexus responded

Charlie - We love happy customers so this is a great review to receive! It's wonderful to hear that Maia provided communicative and informative service so you could be confident in your purchase. Thank you for trusting us with your business from a distance! We are excited for you to enjoy your new vehicle. - Metro Lexus team

February 19, 2021

Overall experience was very good. Ryan Yee although relatively new at the sales position (my understanding) was informative. In addition I returned to the dealership a few days later regarding dirty sp More

by laredo5537
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Michael Gleydura
3.0
This rating includes all reviews, with more weight given to recent reviews.
Ryan Yee
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Denae Jones
Feb 22, 2021 -

Metro Lexus responded

Thank you for taking the time to leave us this review! We are so glad Ryan took good care of you here at Metro Lexus, and we will certainly let him know that you appreciate his help. We are also pleased to hear that we were able to clean up those spots for you, and if you ever need anything else, don't hesitate to come back and see us again!

February 19, 2021

Everyone at the dealership was friendly. We were not attacked with sales trying to hard sell. Your vehicles in the showroom were enough to view, rather than walking outside in sub zero temperatures. W More

by artleemeda
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
David Weaver
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Rami Homsi
Feb 19, 2021 -

Metro Lexus responded

Thank you for the great review! We appreciate your business and are thrilled to hear that you had such a pressure-free and enjoyable purchase experience working with us. Drive safely, and we hope to see you back at Metro Lexus down the road!

February 17, 2021

Thanks Rami for finding our vehicle of choice in another state. We appreciate your efforts and the red carpet treatment at the dealership. take care More

by Daniel.hursh
Recommend Dealer
Yes
Employees Worked With
Rami Homsi
Feb 17, 2021 -

Metro Lexus responded

Congratulations on your new car, Daniel! It was our pleasure to assist you and we are thrilled that you felt so well taken care of by Rami and the team. Thank you from all of us at Metro Lexus!

February 15, 2021

Thank you.rami.Homsi .helped me to bay. my favorite car .very helpful good communications .and professional salesman. Rami makes al my paper work easier for me. More

by Zamir Ohrani
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Rami Homsi
Feb 15, 2021 -

Metro Lexus responded

Zamir - Thank you for taking the time to review us! We appreciate your business and are thrilled to hear that you had such a successful experience working with Rami. Drive safely in your new vehicle, and congratulations! We hope to see you again at Metro Lexus!

February 13, 2021

Dealership was Very clean and modern. Everyone was very nice and appreciative of my business. got offered water/soda/coffee many many times. Took a long time to complete transaction. More

by Dcoy87
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
David Weaver
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Rami Homsi
Feb 15, 2021 -

Metro Lexus responded

Thank you for taking the time to leave us a review! We are so glad you had a good experience working with our team at Metro Lexus, and we hope that you continue to enjoy your newly purchased vehicle!

February 06, 2021

This is different from other car dealers. This is the place you feel you are helped. Everyone here is so nice and helpful. I am so happy to get my 2nd Lexus RX 350. Last one lasted me 12+ years. More

by Jbwang727
Recommend Dealer
Yes
Employees Worked With
Rami Homsi
Feb 08, 2021 -

Metro Lexus responded

Thank you for taking the time to leave us a review! We couldn't be happier to hear that our team provided the helpful and accommodating service we pride ourselves on here at Metro Lexus, and we hope that you continue to enjoy your new Lexus RX 350!

February 06, 2021

Ryan Yee and the Metro Lexus team were very helpful from the moment my family stepped into the dealership! We test drove the NX300 and RX350L and decided to lease the NX300. We got a very good deal on the More

by Lyhaiquach
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Ryan Yee
5.0
This rating includes all reviews, with more weight given to recent reviews.
Feb 08, 2021 -

Metro Lexus responded

Thank you for taking the time to leave us a review! We couldn't be happier to hear that you had a good experience working with our team at Metro Lexus, and we hope that you continue to enjoy your newly leased Lexus NX300!

February 01, 2021

Abed and Mike did a great. At 70, I can be very Abed and Mike did a great. At 70, I can be very impatient and I felt very calm and collected during the entire process. I have been leasing and More

by Alstv
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Michael Gleydura
5.0
This rating includes all reviews, with more weight given to recent reviews.
Terry Ramey
5.0
This rating includes all reviews, with more weight given to recent reviews.
Abed Darwish
5.0
This rating includes all reviews, with more weight given to recent reviews.
Cordis Bunch
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Maia Bruno
Feb 01, 2021 -

Metro Lexus responded

Al - There is nothing we love more than seeing kind feedback about our wonderful team and we appreciate you giving a shout out to Abed and Mike! Thank you for trusting Metro Lexus with this purchase. We wish you safe travels in your new vehicle and hope to see you down the road.

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