Michiana Chrysler Dodge Jeep RAM Fiat

I had my truck towed to Michiana Jeep because it wouldn’t start. The Service Writer was able to work me in and clearly explained timing, diagnostic fees, etc. It turned out that I had a bad TIPM. After I exp start. The Service Writer was able to work me in and clearly explained timing, diagnostic fees, etc. It turned out that I had a bad TIPM. After I explained that I might have had that replaced a while ago, she stayed late to track down my truck’s history and made calls to the previous dealership that had replaced the TIPM. The Service Manager then took over managing the repair and went over all my options. (It turned out that the TIPM wasn’t covered under warranty because my truck was built in Canada and RAM didn’t honor the warranty). Regardless, Lisa and Justin did what they could and were very courteous and professional. I also appreciate the work was completed as promised and on time. More

Excellent customer service from Marie! She is always so helpful and kind! Have been a customer for 3 years and that will continue in the future. helpful and kind! Have been a customer for 3 years and that will continue in the future. More

Got a great deal on trading my 4 month old gladiator for a new wrangler. Wasn’t really looking to buy but your team made me a deal I couldn’t pass up a new wrangler. Wasn’t really looking to buy but your team made me a deal I couldn’t pass up More

Very patient and explained everything perfectly. We would recommend you to anyone. Very fast and efficient. Kind and courteous. We were kept up with everything that was going on. Thank you. recommend you to anyone. Very fast and efficient. Kind and courteous. We were kept up with everything that was going on. Thank you. More

Fixed the problem with minimum of fuss. The service advisor(Jeff) explained what was wrong clearly. I appreciate getting it fixed without an appointment. Than you advisor(Jeff) explained what was wrong clearly. I appreciate getting it fixed without an appointment. Than you More

Quote for service, but little to no Covid safety measurements in place. No masks were worn by any of the five representatives in the service building or the shuttle driver who drove me home. well s measurements in place. No masks were worn by any of the five representatives in the service building or the shuttle driver who drove me home. well seats were pushed back from service desk and pieces of plexiglass were hanging from the ceiling, it did nothing to protect you when employees are walking around you the entire time with no masks on. I was wearing a mask the entire time, as were all other customers who were in the building at the same time as I was. I was particularly surprised when my shuttle driver did not wear a mask or even offered to put one on, when I was very obviously wearing one. disappointing, but not surprising that this dealership doesn’t care about their customers. No service was done to my vehicle, as I only left it for a quote which ended up not being covered under my warranty. Regardless, after this experience, I would not have let them service my vehicle. More

Everyone was very helpful and accommodating. We had many options when considering a new vehicle. The saleswoman was terrific. She was funny, knowledgeable, understanding of our needs. We never felt pushed o options when considering a new vehicle. The saleswoman was terrific. She was funny, knowledgeable, understanding of our needs. We never felt pushed or nagged into making a purchase. We love our very 1st Jeep and will reccomend our friends and family to these sales professionals! More

I feel comfortable taking my vehicle they do great reliable work they know their vehicles and most of all they treat u with respect I love my Jeep reliable work they know their vehicles and most of all they treat u with respect I love my Jeep More

Yes Tammy was very fast and sold me the jeep I wanted she explains everything to where I didn't have to ask questions her sales skills 1-10...is a 10 explains everything to where I didn't have to ask questions her sales skills 1-10...is a 10 More

Well I enjoyed not paying for my first oil change and hope my second visit is as quick as the first. My wait was 45 minutes hope my second visit is as quick as the first. My wait was 45 minutes More