Michiana Chrysler Dodge Jeep RAM Fiat

I took my 2017 Grand Cherokee in for a knocking issue. They initially told me it was a broken valve. A ONE DAY job and $200. That didn't fix it. About a month later, they have replaced almost the entire t They initially told me it was a broken valve. A ONE DAY job and $200. That didn't fix it. About a month later, they have replaced almost the entire top half of the motor. Costing me another $1700. And still, the problem remained. So after being with no vehicle for over 2 months, no loaner, and out almost $2000 they still couldn't fix the problem. Their solution? I need an entirely new engine. That being another $5000 out of pocket. And during these 2 months they had almost a complete turnover of employees in their service department. The boss, who I hadn't met or talked until this time, assured me that no one had been fired. When he asked who told me that, I almost laughed. I was told by a manager they just fired. All this despite the fact that within one week there was all but one person who wasn't new. And the manager I had been dealing with was just fired a few days before. They will dispute this, I'm sure. But I still have all my texts and emails from these people who are "still there". And these texts explicitly state they were no longer employed there and I am to call the shop directly for any assistance. I finally gave up and took my jeep to a reputable mechanic who has done good work for me in the past. The most important thing anyone should take from this, is that I spent $1700 for ABSOLUTELY NOTHING getting fixed. They tried saying that it wasn't for nothing since I got all those new parts installed. Well, considering they charged me for parts that were obviously unrelated to the problem, I still say I was charged for nothing. More

The preparation and thoroughness that Tammy had done before we showed up helped make the experience move so much smoother and quicker. before we showed up helped make the experience move so much smoother and quicker. More

The team at Michiana was amazing. This is the second car purchased from them and the experience has been great. I would recommend. This is the second car purchased from them and the experience has been great. I would recommend. More

Ryan was a great guy and easy to work with. He was able to get us what we wanted and more. I would recommend him and the dealership. He was able to get us what we wanted and more. I would recommend him and the dealership. More

Very bad service and want me throw money without knowing the issue. Dan the service manager is very rude. He not gave any other options if I’m not paying 120$ for nothing, he said no money no car. Really no the issue. Dan the service manager is very rude. He not gave any other options if I’m not paying 120$ for nothing, he said no money no car. Really not recommending taking your car to this dealership. More

Easy to work with! Honest no hassle pricing. Detail shop was awesome, trade in process easy. Recommend 100% Honest no hassle pricing. Detail shop was awesome, trade in process easy. Recommend 100% More

Mike was great. He kept me informed throughout the whole process. They didn't have my car longer than a day, and provided me with a loaner from Enterprise. I was not He kept me informed throughout the whole process. They didn't have my car longer than a day, and provided me with a loaner from Enterprise. I was not happy with the service from Enterprise, but was completely satisfied with Mike and Michiana Chrysler. More

They explained everything while patient and kind. Traded my car and got the truck I wanted. Traded my car and got the truck I wanted. More

It was a great dealership and very helpful finding me the vehicle that I wanted. vehicle that I wanted. More

Very nice people. Fast action. I wasn’t waiting all day like other dealerships. Also gave me a good deal on my trade in. Thanks Michiana dodge Jeep Ram Fast action. I wasn’t waiting all day like other dealerships. Also gave me a good deal on my trade in. Thanks Michiana dodge Jeep Ram More